I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind... See more
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I absolutely love Dr. J skin care products. I have experienced amazing results and consistently use lift and firm along with tallow. My skin glows and I can say I look like I am in my 40s and truth, I... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from MiamiMD
Hi Jeanie,
Thank you so much for your kind feedback!
We're delighted to hear that you found our responses prompt and our advice helpful. Providing timely, friendly, and informative support is always our goal, and we're so glad we could assist you.
We truly appreciate you for taking the time to share your experience!
Customer service is outstanding
Customer service is outstanding. I am encouraged to try more of their products.
20 July 2026
Reply from MiamiMD
Hi Norma,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an outstanding experience with our customer service. We hope you'll enjoy exploring more of our products, and we're always here if you have any questions or need personalized recommendations along the way.
Your kind words truly mean a lot to our team, and we're delighted to know we've earned your confidence. We truly appreciate it!
I find the cream makes my skin feel…
I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be more diligent using everyday!
12 July 2026
Reply from MiamiMD
Hi Ellen,
Thank you for sharing your experience!
We're so glad to hear that the cream is leaving your skin feeling supple and smooth. While it's understandable that you're eager to see improvements in the appearance of crepey skin, two weeks is still relatively early, especially if you've been using it once a day and occasionally missing a day.
For the best results, we recommend applying twice daily, morning and evening, to clean, dry skin and using it consistently every day. With regular use, we hope you'll begin to notice more visible improvements over time.
We truly appreciate you giving it a try and wish you continued success on your skincare journey!
I’m using age defying lift & firm cream…
I’m using age defying lift & firm cream for about 3 weeks now, I can see some changes not as much as I expected but I’ll give it time, I also just started using advanced crepe fix , so I’m waiting to see the changes in my under chin and neck, but I won’t give up even if I have to keep ordering more, thanks Miami MD
12 July 2026
Reply from MiamiMD
Hi Patricia,
Thank you so much for sharing your experience!
We're delighted to hear that you've already started noticing some positive changes after about three weeks of using the Age-Defying Lift & Firm Cream. We also appreciate your patience as you begin using Advanced Crepe Fix on your under chin and neck.
Consistency is key with any skincare routine, and we're glad you're giving your skin the time it needs. We hope you continue to see even more improvement with continued use.
We truly appreciate your feedback and look forward to hearing about your continued progress!
Reply from MiamiMD
Hi Sharond,
Thank you for your kind feedback!
We're so glad to hear that you've had a positive experience with our company. We appreciate your patience as you continue using the product, and we hope you'll begin to see the results you're looking for with continued, consistent use.
Thank you for giving our product a try and we truly look forward to being part of your skincare journey!
I like the customer service and the…
I like the customer service and the products that they describe.
However, I have still not seen any real results
19 July 2026
Unprompted review
Reply from MiamiMD
Hi Barbara,
Thank you for taking the time to share your feedback!
We're so glad to hear that you've had a positive experience with our customer service and that you appreciate our products.
At the same time, we're sorry to hear that you haven't seen the results you were hoping for yet. While many customers experience positive improvements, results can vary depending on individual skin type, condition, and consistency of use.
We truly appreciate you giving our product a try, and we hope you'll begin to see more noticeable improvements with continued use!
Regular contact with the provider
Regular contact with the provider. Quick delivery of the product.
19 July 2026
Reply from MiamiMD
Hi Gail,
Thank you so much for your feedback!
We're delighted to hear that you've had a positive experience with our regular communication and prompt delivery.
We believe keeping our customers informed and ensuring timely service are important parts of providing the best possible experience.
We truly appreciate your kind words!
It seems like a scam to me when I…
It seems like a scam to me when I ordered 1 $44 product and immediately got billed for $240! I’m gladly my refund is processing but I had to call and email and that is not what I expected. Not the way to treat a prospective buyer...
18 July 2026
Reply from MiamiMD
Hi Barbara,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We understand how concerning and frustrating it must have been to see an unexpected charge, and we sincerely apologize for the confusion. This is certainly not the experience we want for our customers.
We're glad we were able to assist you and that your refund is now being processed. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything else we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is important to us, and thank you again for bringing this to our attentio.
Reply from MiamiMD
Hi Charlene,
Thank you for your feedback!
We're glad to hear that you were happy with our quick response time. We hope that as you continue using the product, you'll begin to see the improvements you're looking for.
Taking progress photos is a great way to track subtle changes over time, and we appreciate your patience as you continue your skincare journey.
We truly appreciate your feedback and look forward to hearing about your progress!
Maybe its because I've only used it for…
Maybe its because I've only used it for 2 weeks, I don't know, but I see no difference in my face wrinkles and creepy skin
It does hydrate it nicely though.
12 July 2026
Reply from MiamiMD
Hi Jackie,
Thank you for sharing your honest feedback.
After just 2 weeks, it may still be a bit early to see the full benefits. While it's wonderful to hear that your skin feels nicely hydrated, improvements in the appearance of wrinkles and crepey skin can take more time and may vary from person to person depending on individual skin type and condition.
We appreciate your patience and hope you'll continue to see gradual improvements with consistent use as directed.
Responsive
30 April 2026
Reply from MiamiMD
Hi Michelle,
Thank you for your feedback!
We're so glad to hear that you found our team responsive. Providing prompt and helpful support is very important to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you whenever you need us!
Reply from MiamiMD
Hi Carla,
Thank you for your feedback and continued support!
We're so happy to hear that you enjoyed your product enough to come back for a replacement. It means a lot to us that you've chosen us to be part of your skincare routine.
We truly appreciate your trust and look forward to continuing to support you on your skincare journey!
Received email my order had arrived and…
Received email my order had arrived and to rate experience. Wrote to say hadn’t received it and was sent email with date it would arrive and it did.
13 July 2026
Reply from MiamiMD
Hi Charlene,
Thank you for sharing your experience!
We're glad we could help provide an update on your order. We understand how concerning it can be when a package doesn't arrive as expected, and we're happy that our team was able to provide the delivery information and that your order arrived as promised.
Thank you for taking the time to share your feedback and hope you enjoy your products!
I have only been using it for a few…
I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So I can't imagine what it's going to do for a whole 30 days and then I'll probably get another two jars and see if it can help me some more
17 July 2026
Reply from MiamiMD
Hi Laurie,
Thank you for sharing your experience with us!
We're sorry to hear that you've been feeling unwell, and we hope you're doing much better now.
It's wonderful to hear that, even after only a few days of use, you've already noticed your skin feeling smoother and less dry. We're excited that you're seeing these early improvements, and we hope you'll continue to experience even more positive changes with consistent use over the coming weeks.
Thank you for giving our product a try and look forward to hearing about your continued progress!
Christine was polite
Christine was polite, well spoken and handled my problem efficiently. Great customer service!
10 July 2026
Reply from MiamiMD
Hi Edith,
Thank you so much for your wonderful feedback!
We're glad to hear that Christine provided you with such a positive experience. We'll be sure to share your kind words with her and she'll be thrilled to know that her professionalism, courtesy, and efficiency made a difference.
Providing exceptional customer service is our top priority, and we're so glad we could assist you. We truly appreciate your kind words!
Reply from MiamiMD
Hi Melinda,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're enjoying the product and that it's working well for you. Knowing that you're seeing positive results truly makes our day!
Thank you for taking the time to share your experience!
Helpful company. . . .
The company has been most helpful from my original order to my cancelling after trying the product for 3 months. It simply did not work for me. Maybe I didn't try hard enough to make it work, but I no longer have time to devote to it.
17 July 2026
Reply from MiamiMD
Hi Lorin,
Thank you for taking the time to share your experience!
We're glad to hear that our team was able to assist you throughout your journey, from your initial order through your cancellation. While we're sorry the product didn't deliver the results you were hoping for, we truly appreciate that you gave it a thorough try.
Thank you for giving us the opportunity to be part of your skincare journey, and we wish you all the best moving forward.
Unbelievable fabulous service!!
Unbelievable fabulous service!!! Fast response to my email. Very clear emails to resolve my issue. The absolute best— both in product and customer service.
17 July 2026
Reply from MiamiMD
Hi Phyllis,
Thank you so much for your wonderful feedback!
We're absolutely thrilled to hear that you had such a positive experience with both our customer service and our products. Knowing that our team was able to respond quickly, provide clear communication, and resolve your issue means so much to us.
Your kind words are truly appreciated and thank you for taking the time to share your experience!
Awesome response through email
Awesome response through email! Very friendly and helpful advice.
Thanks kindly!
17 July 2026
Reply from MiamiMD
Hi Eleanor,
Thank you so much for your kind words!
We're delighted to hear that you had a great experience with our email support. Providing friendly, helpful, and timely assistance is always our goal, and we're so glad we could help.
We truly appreciate you for taking the time to share your feedback!
I have used this product for only 2…
I have used this product for only 2 weeks and experienced some red spots on my arms and the help I received was good n I will discontinue for a time and then try again as I like the way it makes my skin feel
16 July 2026
Reply from MiamiMD
Hi Dolores,
Thank you for sharing your experience with us!
We're sorry to hear you experienced some red spots after using the product, but we're glad our support team was able to assist you. We appreciate your cautious approach and are pleased to hear you like how the product makes your skin feel.
We hope your skin recovers quickly, and we thank you for sharing your feedback!
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