metals4U Reviews 

32,808
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products and excellent service, noting orders are often cut accurately to specifications. Many highlight fast delivery and careful packaging, ensuring items arrive in perfect condition. The overall ordering process is described as easy and efficient. However, some customers noted issues with the delivery service, particularly regarding couriers damaging items or causing significant delays, with orders sometimes stuck in depots. A few others also felt that certain product specifications were not always available, or that the material received was not exactly as expected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Product

Reviewers mention positive feedback about product quality, with many customers stating that the items... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online ordering and the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called for a price on Aluminium tread plate, it was cut and ready within hours! Cheaper than any other local stockists so was even worth travelling the 40 miles to collect it. I would use Metals4U aga... See more

Company replied

Rated 5 out of 5 stars

Quality products, fast delivery and good pricing. Bought aluminium tubing to make a solar panel stand, tubes were cut to the correct length, minimal amount of de-burring required and a good quality t... See more

Company replied

Rated 5 out of 5 stars

Ive found that M4U are really handy. With my local metal supplier demanding minimum orders and adding large delivery charges etc M4U are great for small orders and cut sizes. There was a problem wi... See more

Company replied

Rated 5 out of 5 stars

Great service and great product. Super quick delivery too! Ordered a special size, accurate cutting, really happy. Thanks. I know where to come when I need more. Also worth noting, excellent packaging... See more

Company replied


Company details

  1. Metal Supplier
  2. Aluminum Supplier
  3. Copper Supplier
  4. Fastener Supplier
  5. Metal Industry Suppliers
  6. Welding Supply Store

About metals4U

Written by the company

metals4U - when you need it

metals4U is the UK's biggest online metal supplier. We supply Steel, Aluminium, Brass, Stainless Steel and more - cut to size or full pieces. Buy just what you need - no minimum purchase! Whether you are a keen hobbyist, trades person or contractor, we offer the best price, the best service & next day delivery. Call us now on 01937 534318 or buy online.

Our Price Promise
If you find the same piece of metal elsewhere for a lower price... we’ll match it!
See terms & conditions


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.7

All reviews

(32,808)

2,249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, quick and direct whilst good quality

29 June 2026
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Reply from metals4U

Thank you for taking the time to leave us a five star review. We are delighted to hear that you are pleased with the service provided. metals4U

Rated 5 out of 5 stars

Very quick response order arrived…

Very quick response order arrived within 3 days. Mine was a small order and service was still good

29 June 2026
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Reply from metals4U

We are happy to see your order arrived quickly and that you were pleased with our service. metals4U

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very easy transation.

29 June 2026
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Reply from metals4U

Thank you for your five star review. We are delighted to hear that you experienced quick delivery and found the transaction very easy.metals4U

Rated 5 out of 5 stars

Best place for online metal...period.

This is great service and I think great value. I'm only a DIYer that needed some steel to reinforce a wooden structure. m4u had all that I wanted, great cutting service and very prompt, efficient delivery. Will be back. Highly recommended.

29 June 2026
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Reply from metals4U

Thank you for your fantastic feedback. We are pleased to hear that our service, cutting, and prompt delivery met your expectations. metals4U

Rated 5 out of 5 stars

Fantastic service,Very quick delivery…

Fantastic service,Very quick delivery and cut to size perfect.

28 June 2026
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Reply from metals4U

Thank you for your five star review. We're delighted to hear that you were pleased with our service and you found the free custom cutting to be so useful.metals4U

Rated 5 out of 5 stars

No problems

No problems, I wasn't sure which day my stuff was coming so I called and it was there the next day. Great service

26 June 2026
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Reply from metals4U

We are glad to hear you had a great experience and that our team could assist you promptly. We thank you for your review.metals4U

Rated 1 out of 5 stars
metals4U logo

Reply from metals4U

Good Afternoon Andrew,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with the number of follow-up emails you received.

Some of our emails are sent automatically to keep customers updated on their order and to request feedback on their experience. Our review request emails do include an unsubscribe option should you prefer not to receive these communications in the future.

We appreciate you bringing this to our attention, and your comments will be shared with the relevant team as we continue to review our customer communications.

Thank you again for your feedback.

Kind Regards,
metals4U

Rated 4 out of 5 stars

good service

20 June 2026
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Reply from metals4U

Thank you for taking the time to provide us with feedback and for the kind words on the service provided. metals4U

Rated 4 out of 5 stars

Products arrived

Products arrived, in good condition with the usual brilliant protective coating - never to be removed, until you ate completely finished.
Cut to size , and I was a bit disappointed with the handling and carriage costs a whacking £20 almost 1/3 of the value of the order. Look I realise your guillotines cost a rather large amount of money, but there's not that much set up . Other than the carriage and handling price , Everything else was ACE .

27 June 2026
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Reply from metals4U

We are happy to hear that our products arrived in good condition and that you found them to be ace! We appreciate your feedback regarding the handling and carriage costs, these are passed on ad verbatim from the couriers but we are always looking at ways to reduce these. metals4U

Rated 5 out of 5 stars

Exactly as ordered and on time

Exactly as ordered and on time

17 June 2026
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Reply from metals4U

Thank you for your review. We are pleased to hear that your order arrived exactly as expected and in a timely manner. We appreciate your business. metals4U

Rated 5 out of 5 stars

This is the second time I ordered

This is the second time I ordered, fast delivery, quality metal, delivery guys were great as usual.....thanks again 👌

27 June 2026
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Reply from metals4U

Thank you for taking the time to leave us a five star review. We're delighted to hear that you're pleased with the service provided. We appreciate your custom. metals4U

Rated 5 out of 5 stars

Great service

Great service. Ordered a splash back for my kitchen and it’s perfect. Had to contact them a prior to delivery’ to update my address, and the person who answered was extremely helpful. Quick delivery and kept updated. Would highly recommend metals4U to anyone

26 June 2026
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Reply from metals4U

Thank you for your five star review. We are so pleased to hear that your kitchen splashback is perfect and that our team was extremely helpful when you needed to update your address. We appreciate your recommendation. metals4U

Rated 3 out of 5 stars

All corners bent

The ss sheet is good but all 4 corners were bent. Thankfully, the kitchen fitter was able to tease it straight with special tools and it is now in situ. The most damaged corner was fortunately able to be hidden. On unpacking the sheet there was a big boot step on it as well.
Overall I would say perhaps more care is needed for corners in packaging, unless this is caused in the handling from supplier to courier.

26 June 2026
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Reply from metals4U

Good Afternoon,

Thank you for taking the time to leave your review.

We're pleased to hear that you're happy with the stainless steel sheet overall, although we're sorry to learn that it arrived with bent corners and a boot mark. We appreciate how frustrating this must have been.

We take great care when packaging our products, but unfortunately damage can occasionally occur during transit. If you ever receive an item in this condition, please contact our Customer Service team before fitting it and send us a few photographs. We'd be happy to investigate the issue and, where appropriate, arrange a replacement.

We're glad your kitchen fitter was able to straighten the corners and complete the installation. Your comments regarding the packaging have been noted and will be shared with the relevant team.

Thank you again for your feedback.

Kind Regards,
metals4U

Rated 5 out of 5 stars

good information when contacted by…

good information when contacted by phone and swift delivery of goods once ordered.

26 June 2026
metals4U logo

Reply from metals4U

Thank you for taking the time to leave us a five star review. We are delighted to hear that you found you were pleased with the customer service provided and that your goods were delivered swiftly.metals4U

Rated 5 out of 5 stars

very good customer service

very good customer service. As per order, one item missing, then the replaced item sent next day.

25 June 2026
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Reply from metals4U

Good morning,

Thank you for your feedback! We're sorry to hear an item was missing from your original order, but we're delighted our team was able to resolve the issue quickly and get the replacement to you the very next day.

Kind regards
metals4U

Rated 5 out of 5 stars

What was ordered was sent

What was ordered was sent, delivered within the time stated, courier was efficient found the correct address, very good

18 June 2026
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Reply from metals4U

Good morning,

Thank you for your feedback! We're delighted to hear your order arrived exactly as requested, was delivered within the stated timescale, and that the courier service met your expectations.

Kind regards
metals4U

Rated 5 out of 5 stars

Sorted

Products in stock, fast and efficient service.

23 June 2026
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Reply from metals4U

Good morning,
Thank you for your kind words and for taking the time to leave us a 5-star review. We are so pleased to hear that you found our service fast and efficient.
Kind regards
metals4U

Rated 5 out of 5 stars

Great cutting service

Great cutting service, saved me loads of time. Fast delivery

24 June 2026
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Reply from metals4U

Good morning,

We are so glad our cutting service saved you time and that our delivery was fast! We appreciate your kind words.

Kind regards
metals4U

Rated 5 out of 5 stars

Easy web ordering

24 June 2026
metals4U logo

Reply from metals4U

Good morning,

Thank you for taking the time to leave us this lovely review! It's great to know you found it easy to order online!

Kind regards
metals4U

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