Memory Foam Warehouse Reviews 

2,435
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, finding them to be excellent value for money. Many people appreciate the superb service received, highlighting the ease of ordering and the overall positive experience with their purchases. However, some customers experienced issues with delivery services. There were instances of delayed deliveries, incorrect delivery dates, or poor communication regarding delivery schedules. Additionally, a few people received incorrect items or products that were damaged during transit, requiring replacements or further action.

What people talk about most

Product

People report positive experiences with products, especially mattresses, highlighting their comfort and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and efficient delivery, often... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the comfort and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Del... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(2,435)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable new mattress

Website was easy to use to place an order.
Delivery timescale was acceptable too.
The courier left my order in the porch as I had requested.
The new mattress is very comfortable and cosy. I chose medium firmness and it is exactly as expected. Thanks.

2 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. Kind regards MFW Customer Services

Rated 5 out of 5 stars

Easy hassle free transaction

Easy hassle free transaction

29 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

very comfortable and great value

The mattress was delivered quickly and is great value for money and very comfortable. We've used the company before and knew that we were pleased with the mattress we'd already had.

15 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

amazing mattress for my son

amazing mattress for my son - he’s slept so well since having a new memory foam mattress - customer service /contact not so great regards to delivery but we’ll
Worth it

26 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay in communication, and we hope you enjoy many comfortable nights' sleep. KInd regards, MFW Customer Services

Rated 3 out of 5 stars

Customer service was shocking

Customer service was shocking. Had to wait a week before someone answered the phone and was then told the lady who deals with customers is on holiday

10 October 2025
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Reply from Memory Foam Warehouse

Good morning, Many thanks for posting a review and apologies for the delay in communication from us. I hope the mattress has recovered to full height, as said in our email, please contact us if you need any further assistance. Kind regards MFW Customer Services

Rated 5 out of 5 stars

True to their word

Extremely helpful on the phone on mattress products and provided a confident assurance that delivery would be the next day. Delivery was duly achieved next day - a Saturday morning. Rolled mattresses unrolled, filled over next 24 hours and are comfortable at 140cm thickness (the maximum permitted on the two tier bed frame).

20 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Very useful information and advice

Very useful information and advice. Customer service was very caring. The product, a mattress is being used now for a couple of days.

17 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Delivery was crap

Ordering online was great, but delivery was shocking no Tx/email to say delivery date but I found out it was delivered outside my house with delivery driver sigh for it and had been outside my house for more than two weeks. Response from Memory Foam Warehouse was shocking.

7 September 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review and thank you for purchasing your new mattress from us. As discussed, please get in touch if there was any damage to the mattress, although due to the quality of the packaging, hopefully this was sufficient to protect the mattress, We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can jointly improve the communication. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

The ordering part was straightforward…

The ordering part was straightforward and the customer service very helpful. The delivery person could have been more helpful and carried the mattress up the stairs when asked .

27 August 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can improve the delivery options to include a 'delivery to room of choice' service'. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Amazing mattress

Really comfortable and supportive mattress

30 August 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Superb mattress

Superb mattress, bought a Super king earlier in the year and loved it, so decided to buy a double for my daughter, really comfortable and superb quality, tried to buy a king size for my spare bed buy unfortunately none available.

29 August 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Please contact us directly to discuss any stock availability and we can inform you if the mattress will be back in stock. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

Great product

Great product , really comfy mattress, lost one star for delivery company as did not arrive on arranged day

29 August 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can jointly improve the communication. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Double mattress memory foam

2nd mattress bought online from them. As always! Spot on!

2 August 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

Great mattress bad comms

Great mattress, better communication would have made it a better experience, I needed to contact them for delivery date, I think they forgot.

14 July 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. Please accept our apologies for you having to contact us for the delivery information. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 1 out of 5 stars

not as advertised

this king size mattress arrived not as advertised, it is not a medium, its very soft and I demanded a refund but this company are hiding behind terms and conditions. it would have been better if you printed the correct term in the 'description' so I wouldn't have this expensive foam thing in my home.

27 July 2025
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Reply from Memory Foam Warehouse

During our conversation we agreed to appoint Homeserve to carry out an inspection of the mattress at your home. This has been passed to Homeserve who will contact you directly to arrange the visit. Homeserve is an independent inspection and furniture repair company used throughout the furniture and bedding industry. As soon as we receive the report, this will be shared with you and any recommended action will be taken. Kind regards, MFW Customer Services

Rated 5 out of 5 stars

Efficient

Efficient, good price and quality.

16 July 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

So much better than trailing around the stores!

Excellent product, delivered earlier than expected, As it should be

10 July 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

So happy with my mattress topper

Easy shopping, quick delivery, vacuum packed for ease, but most importantly, perfect 10cm deep memory foam mattress topper. Has really made my hard mattress a dream to sleep on, no aching hip or back problems in the morning. Great buy.

30 June 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress topper from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Best sleep ever

Great service fast delivery . I had mattresses from memory foam warehouse before always super service. Now I tied the other big names and the difference is massive. As a couple the titan Ae king size is the best for none roll together. Others would wake either me or my wife when the other moves this one is like sleeping on a cloud and no disturbance at all .

29 June 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I had to call because I wanted to check some details about the mattress I wanted to order. I got through to an actual human being, she was local, polite and was able to answer my query without any fuss. The delivery was quick, and the mattress is comfortable, overall, good value for money.

27 May 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

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