Memory Foam Warehouse Reviews 

2,435
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, finding them to be excellent value for money. Many people appreciate the superb service received, highlighting the ease of ordering and the overall positive experience with their purchases. However, some customers experienced issues with delivery services. There were instances of delayed deliveries, incorrect delivery dates, or poor communication regarding delivery schedules. Additionally, a few people received incorrect items or products that were damaged during transit, requiring replacements or further action.

What people talk about most

Product

People report positive experiences with products, especially mattresses, highlighting their comfort and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and efficient delivery, often... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the comfort and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Del... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,435)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still not delivered -we ordered almost…

Still not delivered -we ordered almost three weeks and only got one reply to our email saying it would
Take longer than their service commitment bc it was a speaking. I have chased three times and no response

16 January 2026
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Reply from Memory Foam Warehouse

Many thanks for leaving your review. I have noted that your mattress has been safely delivered this morning. Please accept our apologies for the delay you have experienced both in the delivery time and our communication. We are looking at our systems internally to improve our procedures. Kind regards
MFW Customer Services

Rated 4 out of 5 stars

Order initially went wrong

Order initially went wrong. Incorrect mattress was supplied. Advised of the error and correct mattress was delivered within 2 days and the incorrect one collected. Thank you but you will understand why 4 stars instead of 5.

12 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always . The 5th mattress I’ve purchased for family on my recommendation.
Highly recommend!!

12 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Delivered on time

Delivered on time

12 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Mattress as described…..love it…….

Mattress as described…..love it…….
Excellent delivery..
Extremely comfortable…..
Thank you ..
Would definitely recommend.********

11 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great price for an excellent mattress

Great price for an excellent mattress. Delivery was super fast.

10 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. I wouldn't buy a mattress/memory foam from anywhere else. Excellent customer service, excellent delivery and well packaged. Highly recommend.

17 April 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great comfort

Arrived promptly.
The mattress is VERY comfortable and I sleep well. The size is just right. No springs, just firm foam.

3 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

Really bad customer service

They failed to deliver on 5 different occasions. Only when I got the manager Tracy involved someone actually did their job properly.

1 January 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay and our poor communication. This is being addressed internally. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

The pillows are very comfortable

The pillows are very comfortable. It supports my neck and shoulder.

16 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new pillows from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Very quick delivery

29 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Highly recommended

From ease of ordering through to a speedy delivery absolutely fantastic. Highly recommended indeed.

29 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Fantastic price

Fantastic price, quick efficient delivery and reall excellent matress

20 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great

Lovely nigts sleep 😴

19 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Amazing quality

It was very easy to find what I wanted on the website. It was just before Christmas, so I was surprised that it arrived so quickly - 3 days.
The quality is excellent - I chose a firm memory foam, single mattress - my son said it's the best nights sleep he's had in a long time!
Would definitely recommend - thank you.

17 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great product, delivered quickly

As a repeat customer I have always been impressed with the speed and ease of ordering from the Memory Foam Warehouse. I was not disappointed and my mattress arrived quickly and really well packaged. Quality mattress at a fair price.

2 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

they didn't supply the free mattress…

they didn't supply the free mattress cover which is in their advertising

14 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. We have emailed you confirming there was an error on our website which has already been corrected. The SONLEVO cover is not suitable for laundering and the care recommendation is sponge clean only. Please do not hesitate to contact us if you need any further information. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, good value and excellent delivery

14 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

GREAT PRODUCT!

29 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Just the job..

Quick delivery... When I had a small query it was dealt with promptly. Product price was excellent..the item is exactly as I expected,compared to my last mattress from Silentnight..this is a joy to sleep on..all in all a very good well executed purchase..recommended...

29 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

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