Hello, staying at meininger hotel was a wonderful experience for me and my family. The room was very nice, and clean. The staff was amazing especially Mohamed he was so sweet to me and brothers, one... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a night as a solo traveler in a four person dorm. The location in central Berlin was great but there was a very loud snorer in the bed above continually waking me up throughout the night, poor... See more
Had a holiday booked in Copenhagen for 3 nights just before Christmas. Unfortunately my ex wife abducted my children and I wouldn't be able to take them. I explained this to customer services and aske... See more
I have a non refundable reservation Number 1023213972-1 in MEININGER Hotel Paris Porte de Vincennes from 30 September until 4 October I try to contact the customer service to inform that I have... See more
Company details
Written by the company
Welcome to MEININGER Hotels—your passport to transforming ordinary trips into extraordinary adventures. Whether you're on a city break, business trip, backpacking adventure, family holiday, or school class trip, your stay with us will be incredible! Our unique mix of hotel comfort and hostel vibes means you get the best of both worlds. What sets us apart? Our unbeatable central locations in amazing cities, budget-friendly rates, and awesome amenities that turn exploring into a breeze.
Contact info
Schöneberger Straße 15, 10963, Berlin, Germany
- www.meininger-hotels.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Meininger Amsterdam
Meininger Amsterdam - very clean, very comfortable, the receptionist team is young, nice and helpful. Good breakfast.
As Clooney would say: "What else?"
Everythig OK in Marseille
Nice stuff, clean place, good price. Not a tiny place, enough big for 4 people. Place to let your buggage (I didn t use), kitchen for everyone, which I really appreciate. Place is super near the centre, there are strange people near the Joliette metro station but also fine places to eat.
I am looking forward to next visit.
Don't trust only girls rooms
I reserved a bed for girls only room in Rome, which is self explanatory about the importance for women to feel safe traveling alone. It's important to mention that we pay extra for this feeling of safety, around a 50% more than for a mixed room. However, in my last night there a man, without knowing it was a lady's only, was assigned to our room. This was a terrible mistake that brought discomfort not only for the 3 girls there, but for the man that was in a really uncomfortable situation. Any feeling of safety or trust in the hotel was gone, even if the man on our was polite and never inappropriate, there's no guarantee that it'll be the case for girls in the future who pay extra for a feeling of safety that the hotel fails to provide. In my whole 4 days trip around Rome and its different corners I never felt so uneasy as last night in the hotel that should provide us safety. The staff offered us a breakfast, since in their own words they "can' turn back time", which is beyond ridiculous. I left since I had a train to take, but I hope the other girls that will be staying more days there will have an actual compensation, an not a random discount for future visits, that after this situation, won't be happening at all.
GREAT SO GOOD!!
GREAT SO GOOD!!
- great location
- great staff
- great facilities
- modern
- clean
Staying in Bordeaux
Staying in Bordeaux. Hotel bar closes on a Sunday evening so couldn’t get a drink on arrival. Been out all day having been told the bar is open to be met with a sign that says we are on a break for an hour till 8.30 not what we’ve paid for
Misleading information over the phone, got charged even after being assured I wouldn't be
I had to cancel my booking at Meininger Köln West due to illness. Before cancelling, I called the hotel directly, gave my booking reference, and was told multiple times by their staff that Meininger would not charge a cancellation fee — only the Hostelworld deposit would be lost. I cancelled immediately after the call based on that assurance.
The next morning, Meininger charged me €25.07. When I complained, they said they had to follow their cancellation policy because there was “no written confirmation” of what I was told. In other words, according to them, you can’t rely on what their staff tell you unless you get it in writing.
I acted in good faith on their explicit advice, but they refused to refund the fee. This experience shows poor communication, lack of accountability, and no willingness to resolve a situation caused by their own misinformation.
Urban Hostel Copenhagen was a nice…
Urban Hostel Copenhagen was a nice experience with breakfast and looooots of ppl. Super Central. The room on first floor was tiny overlooking the garbage and loud around midnght when the staff was cleaning up. Bathroom not clean at all. Rusty fittings in the shower and the sheets had stains. no other room available.
otherwise staff very nice and helpfull but ofc cant do anything about rusty fittings and moldy bathrooms.
Will try something else next time!
Great experience during my trip in…
Great experience during my trip in Berlin!
I was at meninger hotel in Munich… Germany
I was at meninger hotel in Munich Germany. It was a fantastic experience with my group. Especially breakfast.
Solo traveler staying in Berlin
Booked a night as a solo traveler in a four person dorm. The location in central Berlin was great but there was a very loud snorer in the bed above continually waking me up throughout the night, poor value for money for such a bad night’s sleep!
Extremely Disappointing Experience – No Compassion or Flexibility
I booked this hotel for a family trip (five people) and we had everything organised, including flights, activities, and accommodation. Unfortunately, due to an unexpected and unavoidable event, we were unable to travel to Amsterdam on the planned dates.
I informed the hotel of the situation and requested a cancellation and refund almost a month in advance. I explained the exceptional circumstances and appealed for understanding and flexibility. While I’m aware that the booking was technically non-refundable, their own policy states that refunds may be considered at the hotel’s discretion depending on the situation.
Regrettably, they showed no willingness to review the case or show any empathy. They simply referred to the non-refundable clause and refused to return any of the money. Despite having ample notice, they chose to keep the full amount without even engaging in a meaningful discussion.
This was not a last-minute cancellation — it was almost a month in advance. I’ve never experienced such a lack of compassion or basic common sense from a hotel before. I am extremely disappointed and frustrated.
I strongly advise others to book elsewhere — somewhere with a more flexible and humane approach in case of emergencies. Otherwise, you risk losing your money unfairly, just as I did.
Disappointed to see wrong geographical map .
I’m sorry to write it but this is disappointing me to see my country’s geographical Map is not right at your hotel in Brussels. This is not Fare . As well as I would like to say the facilities and services what you offered that was fantastic. Just wanted to make sure don’t follow your own geographical Map. Please it’s humble request.
It's not about hig quality care of…
It's not about hig quality care of people rest I think. It's about comfortable work of there jobers) they often have no coffee for guests, but they have it for themselves) to buy coffee you need go 4 minutes. Really?) They have no breakfast, but web say thet you can have breakfasts at this place. So. You need wait for 10:00 and looking for place where you can eat. Really?) They have no TV, glasses in the rooms. Really?) They said that cannot help you with your luggage course they have there own work. Really?)))
Bed bugs & Lack of caring
I am beyond annoyed right now. After being woken up at 2am with welts ALL over my body from an infestation of bedbug bites (over 40). It’s not even the bites that annoy me so much (as they are easily transferred) but the manager who refused to listen to me, didn’t even look at the evidence and condisendingly and insisting that it was mosquitos (I do not react to mosquitos but am allergic to bedbugs having had them tons in Asia but he refused to acknowledge this fact). I was moved into 4 rooms during my 3 night stay (one extra room to get me away from the infested bed), other times because they wouldn’t allow a single person in dorm so I had to move from a female to mixed and back to female due to them saying they were full (even though the extra room I was moved into on bedbug night was completely empty). I hope I have infested all 3 rooms now (first night was bedbug free) and cannot be denied as I physically found a bedbug (on my backpack) and handed it the reception on the morning of checkout (it must be bad if they are all over my bags now). I am just glad I found evidence before going to stay with a friend / stay in more hotels on this trip as I would have infested them too but now have the expense of putting my bags in storage lockers wherever I go (when I could have washed everything at Meininger as I had requested but was assured I was being paranoid - by the manager - and offered me a non alcoholic drink to appease my worries… listening to me might have been a better idea). Good luck with the infestation! The reception staff were all fantastic and tried to help but there's only so much they could do with a manager who refuses to care.
Inefficient adminstrators
Unfortunately, I encountered several issues related to administrative services. Firstly, I was denied access to my room as early as 10 a.m., despite the stated check-out time being 11 a.m. It is obvious they do this to force you out of your room before the check in time. This caused inconvenience and frustration during my stay for peculiar reasons. Additionally, the overall impression I received was that the focus was more on revenue rather than on providing quality service that has already been paid for.
The receptionist named Elaheh is the…
The receptionist named Elaheh is the most horrendous person.
Unkind
Unhelpful
Argumentative
And abusive.
She is outright rude and inconsiderate.
When I asked about a machine that was broken she suggested that the machine didn’t have a problem but that I must not have the money in my account.
When I showed her I have plenty of money in my account that’s the only time she finally helped me to borrow a lock for my locker so I could use my room but she was rude to me about it the whole time. Only helping me after I insisted that if I couldn’t get a lock to protect my things then I couldn’t use my room and pointing out to her that because it was Sunday there was no place I could travel to that would be open that would have locks for me to buy. She knew the whole time that I could borrow a lock or she could have allowed me to purchase one with a card from the front desk directly it was just inconvenient for her to be helpful so she just argued with me to try and get me to go away.
She was so unbelievably rude.
Later I came down and asked if I could change my bed and she hassled and harassed me again instead of helping me.
In front of me she told her co worker that it was “ too much work” to help me simply change my bed to another bed.
When I asked her if I could speak with another worker she told me I could go find one by myself.
She said several other rude things to me but you get the idea.
Just because I am renting a space from a hostel doesn’t mean I should be paying my money for such low quality service which is practically no service at all.
I will never recommend this hostel to anyone, I will never come to this hostel again myself either -and it’s specifically because of this person called Elaheh.
If your job is too much work for you princess Elaheh maybe you should find another job someplace else!
&
Someone ought to tell the management at this place about this woman and the rude sanctimonious and inconsiderate way she speaks to paying guests!
Wonderful
Hello, staying at meininger hotel was a wonderful experience for me and my family. The room was very nice, and clean. The staff was amazing especially Mohamed he was so sweet to me and brothers, one time he gave us free pancakes.
Me and my family are from Denmark, and Mohamed was so Nice he tried to speak a little danish to us, wich helped my little brothers understand him so much better. Thank you Mohammed.
And thank you meininger hotel!💪🫵
Absolutely horrible (Paris)
I arrived late and they were a bit rude which was annoying but I could live with it. The next morning I paid for a breakfast which was absolutely terrible and that evening the staff were incredibly rude to me and my partner telling us to quiet down when we weren’t making any noise.
Staff are really horrible and obnoxious and this seems frequent in lots of reviews. Would not recommend but would recommend ibis style as a good budget option
Terrible Experience with Customer Care
By mistake I ordered the Meininger-Hotel in the wrong city. After calling immeditely asking to change the booking, they failed to help even if I delivered a proof that I called immediately for assistance without getring it. When a Hotel has such bad internal rules, it is better to avoid anything with them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








