Med Mart Reviews 

10,868
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, knowledgeable, and patient, making the purchasing process smooth and reassuring. Many people highlight the excellent customer service, appreciating the prompt responses and detailed explanations provided by representatives. The ordering process is often described as easy and efficient, with consumers receiving the products they needed to improve their quality of life. However, some customers also noted issues with order fulfillment, lack of follow-up, and slow resolution for problems like missing parts or product defects. A few people also experienced product quality issues, such as items not being built properly or arriving with defects.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge. Many... See more

Product

Clients share ambiguous opinions on product quality and functionality, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many appreciating the helpfulness and... See more

Order

Users describe positive interactions with order, with many finding the ordering process easy and efficient.... See more

Service

Reviewers highlight positive aspects of service, with many consistently receiving excellent service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more

Company replied

Rated 5 out of 5 stars

The representative was able to give us a quote with our discount in a very timely manner.She explained the limited warranty on electrical parts that was easy to understand.I appreciate the promptness... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

YOUR AGENT, PATRICK BY PHONE, WAS WELL INFORMED RECOGNIZED MY NEED FOR A TALL DRIVE MEDICAL ROLLATOR, VERIFIED MY SPECIFIS FOR ORDERING, TOOK OUR CARD INFORMATION EFFICIENTLY, AND IN GOOD TIME VERIFIE... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(10,868)

1,079 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about the staff especially Sean. From the first phone call, they showed genuine care and concern-The representative was patient, took the time to answer all my questions, and made sure I didn't feel like just another customer. Excellent, compassionate service!"

30 June 2026
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Reply from Med Mart

Thank you for this wonderful review. We truly appreciate your kind terms. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Kristen was knowledgeable

Kristen was knowledgeable, helpful and patient. She helped my decision making greatly!

30 June 2026
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Reply from Med Mart

Thank you for your kind words about Kristen, we agree-she is all of those things! We appreciate your review and business.

Rated 5 out of 5 stars

Med mart - a home run

Med mart, specifically Darrell went out of their way to make this happen. I never see customer support like this anymore. I will not hesitate to shop them repeatedily for my future needs.

29 June 2026
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Reply from Med Mart

Our sales team goes above and beyond for their customers and we love hearing it! Thank you for taking the time to write this review, we truly appreciate it.

Rated 5 out of 5 stars

The telephone representative handled my…

The telephone representative handled my order quickly and efficiently. She was very helpful in looking up previous m orders and assisting in mcreating a new one. Mympurchase m arrived quickly with no problems

23 June 2026
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Reply from Med Mart

Thank you for your feedback, we are so glad you had a great purchasing experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Customer service very helpful and…

Customer service very helpful and friendly. Zero wait to speak to someone.

27 June 2026
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Reply from Med Mart

We pride ourselves with our customer support. Thank you for providing feedback on your positive experience, we love to hear it!

Rated 5 out of 5 stars

Grateful for this lift

The hydraulic lift I bought has been incredible. I can take my husband from bed to his chair and back because it fits in our hallway. We are incredible thankful for this lift.

5 June 2026
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Reply from Med Mart

Our goal is to help our customers through the equipment we sell. We are so grateful this product is making life easier. Thank you for your review and business!

Rated 5 out of 5 stars

They come to find out I had ordered some…

Hey come to find out I had ordered some parts that were incompatible and I was working with two wonderful ladies who helped me so very much ❤️

5 June 2026
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Reply from Med Mart

We are so glad we were able to remedy this situation and get you what you needed. Thank you for your feedback and business!

Rated 4 out of 5 stars

Helpful staff

They had multiple product choices and the staff helped selecting what was needed.

26 June 2026
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Reply from Med Mart

Thank you for your review, we truly appreciate it! Please let us know if we can be of further assistance.

Rated 1 out of 5 stars

The deliver drivers were not…

The deliver drivers were not professional at all. When they called to give an eta of arrival they told me they do not carry anything up steps. Told them I confirmed at time of appointment confirmation that they did. Also states on website that you all do.

Then he forgets the cover and said oh well the warehouse will handle it.

4 June 2026
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Reply from Med Mart

We pride ourselves in the work we do and will look into this situation further, this is not the experience we want our customers to have. I do show the cover was shipped and on its way to you.

Rated 2 out of 5 stars

Got only part of the wheel chair cost…

Got only part of the wheel chair cost $3000 have to put it together no communication on when frame will arrive or how chair arrives.

3 June 2026
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Reply from Med Mart

Thank you for your feedback, we sent an email update on 6/26, we will provide further updates such as tracking ASAP. Thank you for your patience, and please reach out if we can help in the meantime.

Rated 5 out of 5 stars

Stacy was very knowledgeable

Stacy was very knowledgeable, very helpful. She made a hard time in our life easier.

25 June 2026
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Reply from Med Mart

Thank you for your positive feedback on Stacy. She is a valued member of our team, her compassion and knowledge are a wonderful combination.

Rated 5 out of 5 stars

Great job Sean

Sean was extremely helpful in guiding us on our purchase of IBIS. He thoroughly researched with Toyota to determine the compatibility of IBIS with our 2026 Toyota Tndra.

25 June 2026
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Reply from Med Mart

Thank you for your positive feedback on Sean. He goes above and beyond for all of his customers. Please let us know if we can be of further assistance.

Rated 1 out of 5 stars

Still waiting on my items to arrive…

Still waiting on my items to arrive from 5/28.

28 May 2026
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Reply from Med Mart

Our records indicate the product shipped on 6/26, we hope once your product arrives you will reconsider your review. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

The person I worked with met all my expectations

The person I worked with was friendly helpful and professional. She knew the product line and answered my questions honestly displaying a knowledge of the product. Very good customer service! My product was shipped on time and I received it promptly.

15 June 2026
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Reply from Med Mart

Thank you for sharing your positive experience, we truly appreciate it!

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