Med Mart Reviews 

10,872
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting helpful and friendly service from... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Customer service

Clients share positive opinions on customer service, frequently noting that representatives are helpful,... See more

Order

Consumers find order to be positive, highlighting how easy it is to place purchases and navigate the website.... See more

Service

People report positive experiences with service, noting that things generally went smoothly and to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more

Company replied

Rated 5 out of 5 stars

The representative was able to give us a quote with our discount in a very timely manner.She explained the limited warranty on electrical parts that was easy to understand.I appreciate the promptness... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

YOUR AGENT, PATRICK BY PHONE, WAS WELL INFORMED RECOGNIZED MY NEED FOR A TALL DRIVE MEDICAL ROLLATOR, VERIFIED MY SPECIFIS FOR ORDERING, TOOK OUR CARD INFORMATION EFFICIENTLY, AND IN GOOD TIME VERIFIE... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,872)

1,082 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting on my items to arrive…

Still waiting on my items to arrive from 5/28.

28 May 2026
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Reply from Med Mart

Our records indicate the product shipped on 6/26, we hope once your product arrives you will reconsider your review. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

The person I worked with met all my expectations

The person I worked with was friendly helpful and professional. She knew the product line and answered my questions honestly displaying a knowledge of the product. Very good customer service! My product was shipped on time and I received it promptly.

15 June 2026
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Reply from Med Mart

Thank you for sharing your positive experience, we truly appreciate it!

Rated 5 out of 5 stars

Wonderful representative !!

Wonderful representative !!! He knew what I wanted and what I needed 😁Great personality and a pleasure to talk to him !! He gave me the best bang for my buck.
Thank You Daryl for everything 😁

23 June 2026
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Reply from Med Mart

Thank you for your positive feedback on Daryl. He is a valued member of our team, his compassion and knowledge are a wonderful combination.

Rated 5 out of 5 stars

Daryl was extremely helpful

Daryl was extremely helpful. Answered all my questions. Helped me through buying a mobility scooter for my brother. Thank you!

22 June 2026
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Reply from Med Mart

Thank you for sharing your experience, we are so glad it went smooth. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

The woman we spoke with was very kind…

The woman we spoke with was very kind and helpful. I don’t remember her name. For that I’m sorry because she was so knowledgeable and ready to answer my questions. She made the order process very simple. I appreciate her assistance!

22 June 2026
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Reply from Med Mart

We strive for a smooth ordering process on each order, we are so glad we met that expectation. Please let us know if we can be of further assistance.

Rated 3 out of 5 stars

I’m disappointed that as a first time…

I’m disappointed that as a first time customer it didn’t accept my coupon code “welcome12” for the 12%discount at checkout. That’s all I know about my shopping experience so far.

20 June 2026
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Reply from Med Mart

We are a phone call away when things like this happen.

Rated 5 out of 5 stars

Med Mart had what I needed ...

Med Mart had what I needed to bring my husband home from a month in hospital and rehab. We are both living on Social Security and small savings so money is tight at times- I'm not complaining- we are more fortunate than so many other elderly people. I was lucky to find your website and to be offered a chance to pay over time. The products arrived yesterday and I am pleased with them and I'm sure hubby will be also. Thank you !

14 June 2026
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Reply from Med Mart

Thank you for your feedback and I am so glad you are satisfied with your purchase. Please let us know if we can be of further assistance.

Rated 1 out of 5 stars

Was told at the time of order that it…

Was told at the time of order that it would ship out next week. 3 weeks later was told it should ship within 2 more weeks. Don’t order if you have a timeline to complete project.

3 June 2026
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Reply from Med Mart

We understand how important the products we sell are and sincerely apologize this item is to ship later than anticipated. I see we gave an update via email on 6/9, and things are still on that track. Please reach out if needed and we appreciate your patience.

Rated 5 out of 5 stars

I was amazed that how helpful your whole team was in helping me purchase the Sit stand Lift I needed to help my wife at home. Thank all of you

I was amaze, it was late right before you closed for the evening. I talked the help desk I got a quote for a Protekt® STS500 Compact Sit-to-Stand Lift
SKU: 34500-COM-30669SA.I Had trouble with my password after I had paid for it to get in to my account. I believe Kristan was who I talked with. Got everything straighten out. Got a message it had shipped on Monday morning and it is sitting in my living room at 12:00 Thursday. I could not be more happier. What a Great team you have. I will be getting all my items from you.?Thank your whole team for me. I talked with at least 3 different team members. Great Job

14 June 2026
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Reply from Med Mart

Thank you for your review and business, we truly appreciate it.

Rated 5 out of 5 stars
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Reply from Med Mart

We pride ourselves in knowing the products we sell so we feel confident finding the right product for our customers. We appreciate your acknowledgement of that-thank you!

Rated 5 out of 5 stars

Great Experience

Stacy was the best! I needed assistance with ordering a lift chair - Stacy was polite, helpful, and got me what I needed.

18 June 2026
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Reply from Med Mart

We agree, Stacy is the best! Thank you for your kind words about your experience, we truly appreciate it.

Rated 1 out of 5 stars

TERRIBLE

I would advise you to be extremely careful when doing business with Med Mart, Indeed, in order to avoid being financially raped, I would avoid doing business with Med Mart. After I had placed my order with Med Mart, I found their prices to be three or more times higher than the prices of other companies. Moreover, Med Mart sold me very expensive parts (thousands of dollars) that I did not want or need. Med Mart told me that they could not sell me what I wanted and needed without selling me the parts I did not need or want. When I finally got Med Mart to allow me to return the parts that I did not want or need, they raped me yet again. The charged me hundreds of dollars for restocking fees and crazy prices for the parts that I did need. In sum, I would run, not walk, away from Med Mart. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company.  Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

11 May 2026
Unprompted review
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Reply from Med Mart

Thank you for taking the time to share your feedback. While we have a different perspective on the points raised, we are always committed to maintaining high standards and continuously improving our customer experience. I am not able to confirm your order or provide specific feedback, as this review is not affiliated with an email address that we have done business with. If you would like us to look further into this complaint, we will need an order number or the email address associated with your purchase. We encourage anyone with concerns to contact us directly so we can better understand their situation and address any outstanding questions.

Rated 5 out of 5 stars

When online wheelchair cushion to look for a cushion for…

When online to look for a cushion for my wheelchair, found the item I wanted right away ordered it. Your website was amazing. Had to reach out to customer service over an address. The issue the representative was so nice. There was no waite time at all. I ordered it on 17 June and received it on 18 June. Great service.

17 June 2026
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Reply from Med Mart

Wonderful-we are so glad the ordering process was smooth, please let us know if we can help in the future!

Rated 5 out of 5 stars

Darryl

Darryl? Customer service was very helpful and understanding helping me through the order process.

17 June 2026
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Reply from Med Mart

We are so glad you had a great purchasing experience! Let us know if we can be of further assistance.

Rated 5 out of 5 stars

Customer Service Was Amazing !

Stacy had the answers for everything ! She was phenomenal! Stacy knew exactly what I ordered, and made sure that I had everything I would need to go with it!

17 June 2026
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Reply from Med Mart

We take pride in our product knowledge, we feel confident when helping our customers purchase equipment. Thank you for your review, we truly appreciate it!

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