MedExpress Pharmacy Reviews 

52,476
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 21,512 reviews, reviewers had a great experience with this company. Customers frequently commend the fast and reliable delivery service, noting that orders arrive quickly and securely. Many people appreciate the company's excellent overall service, including helpful support, good advice, and regular check-ins. Reviewers often highlight the professional and supportive approach, making their experience positive. However, some customers also noted difficulties with the ordering process, such as being unable to place subsequent orders or facing dosage restrictions. A few reviewers experienced issues with product functionality, including pens not working or arriving damaged. Conversely, a small portion of people felt dissatisfied with customer service, citing unhelpful interactions, slow responses, or repeated contact to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and secure delivery,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, professional, and helpful... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting significant delays and issues. Some... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting positive outcomes... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though I have got on with taking the tablets but found it hard to order a higher level in them I'm still on the starter level on the second month.

Rated 4 out of 5 stars

My first dose was on Sunday evening felt okay first day a bit sick on Wednesday not sure what to expect

Rated 5 out of 5 stars

Other than some very minor delays with despatch dates the service has been great, can’t fault it. My supply of the 2nd dose arrived before my first was finished so no problem 🤩

Rated 5 out of 5 stars

So far so good I have now just taken my second dose ,no pain no side affects so far . But the best thing is I a not imagining nice fat laden food to eat . I’m am eating sensible food more protein etc... See more


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

52K reviews

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4.2

All reviews

(52,476)

18,461 reviews in the last 12 months

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Rated 4 out of 5 stars

Great customer service

Great customer service
Quick to respond to queries
Started on Tues and only a few little side effects so far but usually a really sweet tooth and haven't craved any junk food

29 July 2026
Rated 5 out of 5 stars

No difference in weight

No difference in weight, but a lot of difference in swelling of legs and contour of body. Nearly getting into old clothes and felling a lot better in myself.

23 July 2026
Rated 5 out of 5 stars

So far so good. I’m happy with it so far :)

So far so good. It will be the 3 week mark tomorrow and I’ve lost 4.9lbs. I feel I am finally regulating my metabolism following a total hysterectomy last June. Prior to starting I had put on 2 stone. Even though I am in less pain due to endometriosis and adenomyosis. I am a lot more physical and still not managed to shift this huge weight gain. Huge for me anyway. I am 35 and the only time I’d put on weight is during pregnancies. But now it seems to be going. Finally. I don’t feel I’ve ever been someone to wet loads. So I’m not feeling any difference in me eating less as such. I only ever really eat once int he evening anyway. Other than maybe a small lunch some days. But I do feel it’s enabling my metabolism to process what I am eating more efficiently. Hopefully anyway. So far. So good. The questionnaires were easy to navigate, the process has been easy also. I’m just looking forward to feeling and looking more like me again 🤞

21 July 2026
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. You can only get through to a call centre in South Africa. Medication arrived late as Royal Mail messed up. Product was supposed to be refrigerated and after 5 days in transit in 30 degree heat it was rendered useless. Called for a replacement and they said it would take 24 hours and they would expedite it. No such luck as the tracking hasn’t changed for three days, apparently I was given inaccurate information and I’ll have to wait 5-7 days which means I’ll miss taking the medication before I go on holiday and therefore it will be a three week gap in between. Even the call handlers don’t get a response from the complaints team for seven days and the whole thing has been disgraceful considering they are messing around with medication not sweets! Looking at other reviews they clearly don’t care about answering to the persistent problems and ignore customer complaints. Will never use them again. I could have gone with another provider had I known what a mess they would make.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I trusted the process!

The ordering process was clear and straight forward. My details were checked throughly. I was asked for additional information which built my trust in the company. Only had one dose of Mounjaro so far but it is having an effect.

29 July 2026
Rated 4 out of 5 stars

Feeling sick a lot of the time and only…

Feeling sick a lot of the time and only lost weight on the first two weeks, nothing since and I’m worried if I use a stronger version I will feel worse and have to stop using it. Asking for money two weeks before I’m due to complete my prescription isn’t helpful either.

23 July 2026
Rated 5 out of 5 stars

Very happy

It took a little while but we eventually got it sorted out.
So far my journey is going well and I receive interesting emails to help me on my journey.

23 July 2026
Rated 5 out of 5 stars

Checked medical details

I was impressed that Medexpress checked with my doctor regarding my pacemaker. I don't see it as a illness as it has solved my heart problems. I didn't mention it as it is no longer an issue however, they picked it up and checked before I could have my medication.

22 July 2026
Rated 5 out of 5 stars

Faultless experience

Faultless experience.
Very easy to set up account, get assessed for order and it was delivered with tracked delivery very next day.
Would recommend.

2 August 2026

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