MDP Supplies Reviews 

742
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and always ready to go above and beyond to quickly resolve any urgent requests. Consumers also deeply appreciate the fast delivery times, top quality products, and smooth ordering process that makes working together entirely seamless. Some reviewers were not happy with how certain issues were handled, describing the customer support interactions as dismissive and unprofessional. A few people noted that overall service quality has noticeably declined over time and that sales teams sometimes fail to listen to specific consumer requirements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful and friendly customer service... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Product

Customers had positive experiences with product, noting that they are genuinely great and offer good value... See more

Service

Customers consistently note positive experiences with service, highlighting fast email replies, quick order... See more

Order

Clients share positive opinions on order experiences, often praising the remarkably fast turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company and outstanding customer service!I recently made a mistake and ordered the wrong colour by accident. I contacted customer service, and within just two hours, Erin had it completely s... See more

Rated 5 out of 5 stars

Excellent service time and time again from MDP. Never had any issues and always pleased with quality and service. I felt compelled to write a review, as today, Neil was exceptionally helpful. He w... See more

Rated 5 out of 5 stars

Ordered late on Christmas Day evening, received my confirmation of order and invoice in minutes. The text and email “ready for collection” received first thing on working day back (29th). Quick, effi... See more

Rated 5 out of 5 stars

MDP are always there to help, they are very well stocke and if any product is unavailable, in my experience, it only takes a few days to get it in. Always providing top quality products at very compe... See more


Company details

  1. Printing Equipment and Supplies
  2. Art Supply Store
  3. Prints and Signs Store

Written by the company

Wholesale distributor of sign vinyl and supplies for sign makers & garment printers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(742)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I LOVE MDP!

I LOVE MDP!! The great thing is that you can actually talk to real people in customer support, something that is becoming rare these days. They are always helpful & their prices are great too! ❤️❤️❤️

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered box of 12 mugs

Ordered box of 12 mugs, 7 were broken upon delivery and the issue was sorted ASAP. Carly sent replacment mug in double walled bexes and extra packaging.
Brilliant customer service always.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliaint Company, Great Staff!

Have been using MDP Supplies now for nearly 2 Years, Fantastic Service, Any Issues are resolved quickly & efficiently, Customer Service is Fantastic, Carly is always quick to response to queries & extremely helpful,Brilliant Company, Great Staff, Thank you!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

A continued happy customer of MDP

Have used MDP for many years and have always found the products on offer to be good value.
The customer service over both phone and email in particular is very good. Prompt replies and always friendly.
Carly deserves a special mention here, had a recent warehouse picking issue with our order and had the incorrect item replaced and dispatched the same day, no questions asked.
Well done MDP, a good example for other suppliers to follow.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I always get excellent service from MDP…

I always get excellent service from MDP supplies. Their range of products is amazing, from sublimation to clothing vinyl to machinery and signage.

Most recently, I’ve just invested in a Siser Romeo which will be invaluable to my small business.

The customer service is also amazing. Most recently I’ve been dealing with Erin, who dealt with my query efficiently and was super friendly.

Keep up the great work, guys!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

MDP customer service is excellent

MDP customer service is excellent. Communication through email was quick. Special mention to Erin who prioritized our order to get it out to us quickly. Will gladly continue to order from MDP supplies.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

MDP Supplies is a great useful company

Used MDP Supplies for around 13 years and I can't fault them. Always on time, always a call away and the website is really useful, I can see all my invoices and past orders in one place. Even better since they implemented showing the stock.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I needed help changing an order, which was pretty much on the back of the delivery truck, and they couldn't do enough for me. It's a nice change.

Replied to my email with in minutes and sorted my order out instantly.

Thank you to Carly (superstar)

23 June 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

The products stocked by MDP are great and their level of professionalism is fantastic. The only issues I have ever had have been courier based so out of MDP's control. Despite that when these issues have arisen MDP have always bent over backwards to sort them for me.

It's being able to trust that level of service that keeps me coming back :)

17 June 2026
Unprompted review
Rated 1 out of 5 stars

MDP is not what it used to be

MDP is not what it used to be. The quality of issue resolution and customer service has noticeably declined over the years. As a long-term customer, I have seen a clear change, and unfortunately, it has not been for the better.

1 June 2026
Unprompted review
MDP Supplies logo

Reply from MDP Supplies

The name, phone number, email and order number you submitted to Trustpilot does not relate to any order. To help us resolve your issue please reply to the email our customer services manager sent to you this morning. We can then locate you as a customer and understand what issues you have had so that we can rectify these where appropriate.

Rated 5 out of 5 stars

Fantastic company

Honestly, I have only purchased from MDP twice and both times my order has been there the next day. Even when I ordered at 5pm, it turned up the next day.

Now, customer service..... Customer service in my eyes is one of the most important things in any company. It's what I pride myself on and to meet someone so informative and friendly as Erin who has answer all my questions and more is exactly what will make me a returning customer. I use Teckwrap for most of my projects, but after my experience with MDP and the customer service I think I will be making a change in my vinyl choices. Prices are good. Range is good. I'm like a child in a toy shop. That goes in my basket, so does this and that. Then I have to take it all out because of I ordered everything I wanted. My partner would make me sleep in the shed. All round A* company.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

I had some issues with my delivery arriving, which was not MDP's fault, but they were great at keeping me updated and keeping on top of my order. Good customer support. Great company. My only criticism would be that they need to add a search bar to their website, as it can be difficult to find the right product.

8 June 2026
Unprompted review

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