The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
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McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Just Great Service
Just Great Service. I've been with McQueens now for almost three months and never had anything but good service. Keep the good work up
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for sharing your feedback with us. 😄👏
Delighted to hear how things have been in your first three months with us. ☺️🙌
We are delighted to have you on board and cannot wait for the next delivery to come. 😁🥛✨
Great service
Great service, milk is always delivered very early in the morning 👍🏻
Would definitely recommend door step delivery
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mr McKinlay! 👋
Thank you so much for your lovely review! 🤩💫
We are delighted to hear that the service has been working out and you enjoy waking up to your farm-fresh milk on your doorstep. 😁🥛🌄
Thanks again for your continued support. ☺️🙌
Spoke to Ian he was very helpful and…
Spoke to Ian he was very helpful and informative
Order received as requested and on time
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jackie! 👋
Thank you so much for taking the share your experience with us today. 😄🙌
We are delighted to hear that Ian was able to assist in a very helpful and informative manner. Exactly what is expected of all McQueens employees. ☺️👏
Thank you for your support and we will pass along your kind words to Ian. 😁🥛
I am very pleased with the service
I am very pleased with the service, I can guarantee that when I open the the front door, the milk is waiting for me. ( hoping that I am not speaking too soon. ]
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Keith! 👋
Thank you so much for taking the time to leave such as lovely 5⭐ star review! 🤩💫
How great is it knowing you get the start the day with farm-fresh straight to your doorstep? 😄🙌🥛
Delighted to have you on board and we want to say cheers for your continued support. ☺️👏
I love getting my milk and orange juice…
I love getting my milk and orange juice delivered on a Thursday. The products are so good. Its so easy to amend my order on line opif i need to. Direct debit means I don't have to worry about payments. Great service
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jules! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We love to hear that the products, ease of online portal, and payments are making our service worth it for you. 😁👏🥛
Here's to that next fresh morning on your doorstep. 🙂🙌🌄
Reply from McQueens Dairies
Hi Manjit! 👋
Thank you so much for your review, it makes what we do here worth it. 🤩💫
Great to hear that you enjoy the punctuality we provide customers with, along with the great tasting farm-fresh milk we offer. 😁👏🥛
Delighted to have you on board. 🤗🙌
Really clear conversation explained how…
Really clear conversation explained how n wen totally recommend McQueens Dairies
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jennie! 👋
Thank you so much for telling us about your phone call with us today. 🤗🙌
We expect all customer service team members to provide a clear and concise service to assist no matter what your query may be. 😄🙌
Delighted that our team could deliver this for you. 🤗👏
I tried using the automatic service for…
I tried using the automatic service for a holiday stop but it kept cutting out, so I used option 5 and spoke to a real person. The gentleman was very helpful and pleasant. Took time to answer me properly and complete my request. Always have excellent service. Never met my delivery person but grateful for their service.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nancy! 👋
We are sorry to hear that there was an issue applying your holiday through our automated service. We understand that the human connection can be a preferred option. 😄🙌
So, we are glad that you called and were able to get your holiday dates applied. 😁🌞
We are grateful to have you as a customer and appreciate your continued support. ☺️👏
Small issue with delivery so I went…
Small issue with delivery so I went online they resolved my issue straight away with no fuss and were very kind
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Barrie! 👋
Firstly, we are sorry to hear about the small issue you had.
We are happy to hear that you reached out and our team could help resolve this for you. Our support staff will always go above and beyond for our lovely customers, regardless of the query. 🤗🙌
Thank you so much for your lovely feedback and kind words. 🙂👏
It is so nice to have my milk delivered…
It is so nice to have my milk delivered early (2/30 to 3:30)am approximately twice a week I have never heard the milkman arrive 😁
No more carrying heavy milk cartons home !
So easy to contact McQueens regarding any changes If phoning staff are most helpful
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you so much for the lovely review! 🥛
We're delighted to hear that you're enjoying our fresh deliveries arriving bright and early straight to your doorstep. 🚚✨ There's certainly something special about waking up to fresh milk waiting outside, and not having to carry heavy cartons home from the shop is a wonderful convenience! 😊
It's also fantastic to hear that you've found it easy to amend your orders and that our team has been helpful whenever you've needed assistance. Providing a simple, flexible service with friendly customer support is exactly what we strive for. 🌟
Thank you again for your kind words and support. We truly appreciate it and look forward to continuing to deliver to you! 😁
Quality Products from a Quality Local Dairy
I've been receiving milk and yoghurt from McQueens Dairy for about 3 months now, with no complaints whatsoever. Deliveries come early in the morning and with 24 hours notice I can change what I order. The main reason I moved to McQueens was that their products are Bovaer free and they offer milk in glass bottles, as well as a range of other products.
All in all I am delighted with the quality and service from McQueens and will continue with them for the foreseeable.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Pauline! 👋
Thank you so much for sharing how your first three months with us have been. 🤩💫
We are delighted that you are enjoying the service after choosing us due to bovaer -free farm fresh milk and many other products.😁🥛🐮
Your continued support is what keeps us going and we are delighted to have you on board. 😄👏
Valentina went above and beyond to make…
Valentina went above and beyond to make sure my problems was solved as quickly as possible
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Justine! 👋
Thank you so much for sharing your experience with us. 🤩💫
We are all about putting our customers first to help with any query they may have, regardless of the nature. Therefore it is amazing to hear that your experience with Valentina reflected on this. 🤗👏
We will get your lovely feedback passed along. Thanks again for your support. 😄🙌
From day one when I had the chap knock…
From day one when I had the chap knock my door and tell me about the milk I went ahead and started to get deliveries and it’s the best milk we’ve ever got my kids absolutely love it and say it’s better than supermarkets milk so we will continue to get milk from you guys because you always go high and beyond to make sure it’s always delivered on time and it’s so cheap for the price I pay a month so thank you and it’s so fresh thank you again mcqueens ❤️
17 June 2026
Unprompted review
Reply from McQueens Dairies
Hi Sarah! 👋
If we could leave a 5-star review of your review, we definitely would! 😄👏
Thank you so much for sharing how your McQueens journey has been right from the very start. 🤩💫
We’re absolutely delighted to hear that the pricing, products and service have all been a hit with the whole household! 🤗🙌🥛
It’s fantastic to have you on board with us. Thanks again for choosing McQueens! 💙🐮
Great to have the milkman back first…
Great to have the milkman back first order on time and very helpful over the phone
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Chris! 👋
Thank you so much for your lovely review and for choosing McQueens for your first order! 🤩💫
We’re delighted to hear your milk arrived on time and that our team was able to help over the phone. 😊👏
Here’s to many more fresh morning deliveries in the future! 😁🥛🌅
Fresh milk lasts as long as the use by…
Fresh milk lasts as long as the use by date which is good great selection of other items including bread flavoured milk and orange juice I am very happy so far and being able to have it direct debit is so much easier .
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Sheena! 👋
Thank you so much for your lovely 5-star review! 🤩
We’re delighted to hear you’re enjoying the freshness of our milk, as well as the great selection of products we offer. ☺️🥛
It is also fantastic to hear that you find Direct Debit so much easier! We’re so happy to have you with us and look forward to delivering to you for many more years to come. 🤗🙌
Really good delivery and service
Really good delivery and service!
Lovely milk and orange juice!
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Becky! 👋
Thank you so much for taking the time to share your McQueens experience. 😁🙌
We are delighted that the reliable nature of our service can help put a spring in your step with our produce. 🤗🥛🍊
Thanks again for supporting traditional milk deliveries with us. ☺️👏
Really wanted to give this a fair shot
Really wanted to give this a fair shot, but I got the impression it is a bit of a cowboy firm acting as if they are helping farmers.
Their online portal is no help at all, amended an order two days before it arrived only to be told the changes won’t happen until over a week later.
First delivery arrived at 23.30, in a noisy van which woke up our three year old.
Young lady who I won’t name, was very helpful settling my bill when I rang, but very pushy in getting people not to cancel, which I know she is only doing her job.
People of a more agreeable nature may be persuaded to stay with them, and thats my problem.
I feel as if they are poorly managed and taking advantage of peoples good nature.
Which is a shame, farmers deserve better.
Maybe we can all make better choices with our shopping which may help, but this service isn’t for me.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for taking the time to share your thoughts with us. We're very sorry to hear about your experience, as this is certainly not the level of service we strive to provide.
We're sorry to hear that you had difficulties with the online portal. It should have been made clearer that orders can be amended up to 3 working days in advance, and we apologise if this information was not communicated effectively. We appreciate your feedback and recognise that more guidance should have been provided.
We're also sorry to hear that your first delivery woke up your three-year-old. Our drivers aim to make deliveries as quietly and discreetly as possible, so we understand how frustrating this must have been for your household.
In addition, we're sorry to hear that you felt pressured when you contacted us to cancel your account. While our team will often try to understand the reasons for cancellation and offer solutions where possible, it should never feel forced or uncomfortable. That is certainly not the experience we want our customers to have. We are, however, pleased to hear that the agent was able to assist you with settling your final bill.
We're sorry to hear that you ultimately decided to cancel your service with us, but we appreciate you taking the time to provide your feedback. Comments like yours help us identify where we need to improve and ensure a better experience for our customers in the future.
Once again, we sincerely apologise for the inconvenience caused and thank you for your feedback.
Great customer service
Great customer service, I think the actual portal could be a little user friendly but apart from that, great company and product
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mrs Yeomans,
Thank you so much for the 5-star review! ✨
We're delighted to hear that our customer service is great and that you enjoy our products. 😊🙌
Thank you for the feedback regarding our customer portal. Our team is actively working on improving our new customer portal so we do appreciate your patience and understanding. 🙏
Thanks again for your support and here's to many more deliveries! 🚚🥛
Milk was sometimes never delivered and…
Milk was sometimes never delivered and empty bottles just left even though fresh milk was delivered the bottles were clearly there at the door so when prices went up i cancelled the orders not aware i owed them money, until i get a threatening email to say i owe £4,95 and that they have been trying to contact me about it, and i have to pay it or they will escalate it ha ha WHAT over £ 4.95 firstly i didnt know i owed it and secondly they blatantly lied about trying to contact me Obviously i made the payment straight away im not that hard up for £4.95 but this company can do one from me thats crazy behaviour and bullying
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Joanne,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you experienced missed deliveries and that your empty bottles were not collected as expected. We always encourage customers to get in touch as soon as any delivery issues arise so that we can investigate with our Delivery Team and ensure extra care is taken going forward to prevent the issue from recurring.
We're also sorry to hear that you decided to cancel your service and were then surprised to receive an email regarding an outstanding balance. We understand how concerning this must have been, particularly if you were unaware of any balance on the account. Ideally, this should have been clearly communicated to you by our team via phone call or email before any further action was taken.
We sincerely apologise for the frustration and concern this has caused. Your feedback is extremely valuable, and we will ensure it is shared with the relevant teams so that we can improve both our communication and customer experience.
Once again, we're sorry for the inconvenience caused, and we thank you for bringing these matters to our attention.
problems sorted
They were delivering to us by mistake. A few emails and all was sorted.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Chris,
We're very sorry to hear that you received deliveries despite not being a customer of ours. We're glad to hear this has now been sorted. We strive to provide seamless customer service and we're glad to hear it's been appreciated. ✨
Thanks again! 😊
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