The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
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McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Valentina was very helpful and would…
Valentina was very helpful and would highly recommend using mcqueens
Nothing is ever a problem
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ann,
Thank you so much for the review! 😊
We're happy to hear that Valentina was very helpful, we will surely pass your kind words to her! 🙌
Thank you for the recommendation and here's to many more deliveries! 🚚🥛
No issues cancelling
Wasn't using the products but had none of the issues others have stated. Had to wait a few minutes on hold but called and canceled in 5 minutes. Jacki was polite and Friendly!
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for the fantastic review!
We're sorry to hear that you have cancelled with us but we're thrilled to hear the whole process was smooth and efficient. It's great to hear that Jacki was polite and friendly assisting you with your request. We will surely pass your kind words.
We hope you enjoyed the time with us and thanks again for your support! 😊🥛
This company deserves 0 stars!!!
This company deserves 0 stars!!!
Absolute shit show of a company, long story short didn't receive my first order and been waiting a lifetime for my money to be refunded!
Customer service are rude aswell.. I don't think this milk delivery is legit!!
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Natalie,
We are very sorry to hear that you haven't received your first delivery with us. This is certainly not the level of service we strive for.
It is concerning to hear that our customer service was rude when you enquired about your delivery and requested a refund. We would need to investigate this further as we aim to provide a great customer experience.
It is also disappointing to hear that you haven't received any refund regarding your first delivery.
We want to get this sorted for you. We have reached out to get more information so we can investigate this further for you.
Thanks for your feedback and once again we do apologise for the inconvenience and frustration caused. We hope we can rectify this for you as soon as possible.
I called and spoke with Sam
I called and spoke with Sam. He was very patient, kind, listened to my query and dealt with it effectively.
I highly rate Sam and the service provided.
Thank you
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jo,
Thank you so much for sharing your experience with us! It's fantastic to hear that Sam was patient, kind and able to deal with your query effectively. This is certainly the level of service we strive for. We will surely pass your kind words! 🤩🙌
Thanks again for your support. It truly means a lot! 🥛😁
Very impressed
Milk is so much nicer than supermarket milk and lasts so much longer. The “milk fairy’s” as I like to call them never even wake my dogs when they come in the early hours. It’s very impressive! Very happy with their customer service too.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Michelle – Thank you so much for your lovely feedback. 🥛😊
We’re delighted to hear that you’re enjoying the convenience of having quality, farm-fresh milk delivered by our special milk fairies! 😄🙌🧚♀️
It’s wonderful to hear that you’re also happy with our customer service. Thank you so much for your continued support. It really means a lot to us! 🤗✨
Great friendly and helpful customer…
Great friendly and helpful customer care, call was short and not filled with boring chat, absolutely how all calls should be. Many thanks
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mike! 👋
Hi Mike! 👋
Thank you so much for taking the time to share your lovely feedback with us. 🤩
We’re delighted to hear that you received the friendly and helpful customer service we aim to provide. 😁👏
We really appreciate your kind words and continued support. 😊🥛
Tried to cancel my order - Do NOT use
Tried to cancel my order, they where really really awkward, the customer service was terrible, asked to speak to the manager they refused. Had to cancel my direct debit.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi James – Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience when trying to cancel your account and appreciate how frustrating this must have been.
While our team may discuss the options available when a customer decides to leave, they should always respect the customer’s decision and handle the cancellation process professionally. We’re also sorry to hear that you were not able to speak with a manager when you requested to do so.
This is not the level of service we expect from our team, and we would like to investigate what happened. We have sent you a request for more information so that we can locate and review the call and address the matter internally.
Once again, we apologise for the frustration caused during your cancellation request. Thank you for bringing this to our attention.
Reply from McQueens Dairies
Hi Carol! 👋
How great is it knowing you get to wake up to farm-fresh milk straight on your doorstep. 😄🥛
We want our customers to start the day on the freshest way possible. So, it is great that we deliver on time and help you start your day the correct way. ☺️👏🌄
Thank you so much for your continued support of traditional doorstep deliveries with us. 🤗🙌
This company is customer focused
This company is customer focused, polite, helpful and always deliver on time. The milk is of the highest quality. Very pleased I decided to use this family dairy
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Georgina! 👋 Thank you so much for sharing your experience with us. 🤩💫
We are all about putting our customers first, so it’s fantastic to hear that you’re receiving the polite, helpful and reliable service we want every customer to experience. ☺️👏
Here’s to many more fresh deliveries to come! 🚚🌄🥛
The company is not to be trusted.
The company is not to be trusted.
They started their subscription with myself taking the money that first wednesday.
And then after cancelling they claimed I had been in arrears inspite of me paying from the first week.
They also take money at different times showing their accounting is not very organised, dont recommend, quality of products is average also.
Edit- they are now claiming that they are going to look at the account which i have already spoken to them in person about and they said they have recorded that i was in arrears, this isnt true inspite of their book keeping and its exactly why i reviewed them.
So you are aware all they have to do is write that you were in arrears when you weren't and they get a little extra for their trouble, avoid like the plague.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ian – Thank you for taking the time to share your feedback. We’re sorry to hear that there was an issue with your payments following cancellation.
We understand that this would have caused frustration, particularly if you believed your payments had been made from the start of your subscription.
We’d like to look into your account and the payment matter you’ve mentioned to establish exactly what happened.
We have sent you a request for more information so that we can locate your account and investigate this internally, including reviewing your deliveries and payments. We’re also sorry to hear that you felt the quality of our products did not meet your expectations.
Thank you again for bringing this to our attention. We hope we can investigate the concerns you’ve raised and provide some clarity around your account.
They aren't Milkmen
Due to a family crisis, I had to leave my home for a few weeks, so left a note on my door step asking for no milk delivery until further notice.
Came home 2.5 weeks later to find 2 pints of totally gone off milk on my doorstep - the first one obviously wasn't enough warning that no one was at home.
So I did the only reasonable thing, left another note, in black capitals, asking for NO MILK, and please remove the 'gone off' ones.
Now got another pint, two clean empties have been taken but the two sour ones are still there.
If you want to deal with these muppets, feel free.
If you are looking for a proper milkman, look somewhere else.
Shabby crowd, just shabby.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Catriona – Thank you for taking the time to share your feedback. We’re really sorry to hear about what happened while you were away from home, particularly given the circumstances. This is certainly not the experience we want for our customers.
We completely understand your frustration at returning home to find milk had continued to be delivered despite the notes you had left asking for deliveries to stop.
While drivers are unable to apply pauses to a customer’s order based solely on a note, we appreciate that this may not have been clear and that, given you were away from home, continuing to receive deliveries was particularly inconvenient.
Once again, we apologise for the inconvenience caused and for the poor experience you’ve had. We appreciate you bringing this to our attention.
Dreadful customer service
We started getting milk and eggs delivered by McQueens earlier this year after a really pleasant man came to our door selling their services. Initially we were really pleased with everything and in particular with the eggs, they were delicious. However several months later we had two simultaneous deliveries where we found eggs damaged. The next delivery most of the eggs were actually smashed and the couple that weren't were stuck solid to the box. We decided to contact McQueens to make them aware but it was almost impossible, after numerous attempts we eventually got to speak to someone but by then we had decided to cancel our order. Not because of the eggs but because of their appalling customer service. The person we spoke to said they would sort it and credit our account to cover the broken eggs. We heard nothing from them but after three months a male from the company rang my wife to say we owed them money. My wife said we would pay what we owed no problem but asked for an invoice and explained about the broken eggs ie three boxes. According to this very persistent person they weren't responsible for the damage and anything could have broken the eggs possibly even wild life !! We have a CCTV camera above the door and I did wonder what member of our local wild life community could actually open the boxes, break the eggs, close the boxes and not eat the eggs, Oh and escape the very sensitive camera. We said we would pay what we owe once we'd received an invoice and that's when we were threatened with dept collectors. I was shaking in my my boots !!! We can only assume this person was a relative of a boss and couldn't be sacked because his customer service was so poor verging on pathetic. Anyway we have now settled our bill minus the broken eggs totalling just over £9. Needless to say we wouldn't go anywhere near this company again and would advise anyone to think twice about them.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi David - Thank you for taking the time to share such detailed feedback. We are sorry to hear about the experience you had, particularly after initially being so pleased with the service and our eggs.
We’re disappointed to hear that you had repeated issues with eggs being damaged and found it difficult to get in touch with our customer service team.
We also understand how frustrating it would have been to subsequently receive a call regarding an outstanding balance, particularly after you had previously been told that the matter would be looked into.
The way this was handled clearly fell short of the level of customer service we expect. We’re also sorry that the conversation around the damaged eggs and outstanding balance left you feeling frustrated.
We’d like to investigate what happened and review the call you had with our team.
We have sent you a request for some additional information so that we can locate your account and review this internally.
Once again, we apologise for the poor experience you’ve had and appreciate you bringing this to our attention.
Best milk I've tasted
19 July 2026
Reply from McQueens Dairies
Hi Richard! 👋
Thank you so much for your lovely review! 🤩💫
Amazing to hear that the farm-fresh milk we have on offer is the best you've had. We take great pride in the quality of our produce. 🤗🥛
Thank you once again for your continued support. ☺️🩵
Took 3 payments in one week way over…
Took 3 payments in one week way over the value of my order. Can't get through to cancel order so cancelled direct debit but still take payment straight from card. Had to cancel card to stop making payment to these parasites
12 July 2026
Reply from McQueens Dairies
Hi Carl,
We're sorry to hear about the payment issues you've experienced. This is not the level of service we strive to provide.
Having looked into this further, it appears that multiple payments were collected within a short period because a previous week's Direct Debit payment was missed. As a result, the account needed to catch up, meaning payments were taken for the previous week, the current week, and the following week. This has led to multiple payments being processed within the same week while the Direct Debit schedule catches up.
We understand this may have been unexpected and appreciate your concerns. For further information about your account and payment schedule, please contact our Credit Control Team on 0141 473 8995, who will be happy to explain this in more detail.
Once again, we apologise for any confusion or inconvenience caused, and thank you for your feedback.
Reply from McQueens Dairies
Hi Louise! 👋
We’re delighted to hear that you can always count on us to be there when you wake up in the morning! 🤗🌄🥛
It’s a joy to help our lovely customers start their day with farm-fresh milk delivered straight to their doorstep. 😁🙌
Thank you so much for your continued support of the traditional doorstep delivery service. ☺️🩵
Delivered when expected
Delivered when expected. Milk is fine and OJ is nice.
16 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Cathleen,
Thank you so much for the review! We're glad to hear you enjoy products. 🥛🍊😁
Thanks again for your support! '😊✨
items good
items good, yes you pay more which don't bother me but the website is a nightmare, annoying that you have to ring up to cancel then you get someone on the phone questioning why then you end up still receiving it but ill be ringing tomorrow to cancel it with the ball ache off having a milkman i would rather got to the supermarket if you was able to cancel anytime like it says on their website didn't realise it was a phone call which again ball ache sort your website out
16 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Diane,
We're very sorry to hear about your experience and apologise for any frustration caused.
We're pleased to hear that you enjoyed our products, and we truly appreciate your kind comments in that regard.
We're sorry to hear that you were unhappy with the cancellation process. We ask customers to cancel over the phone so that we can ensure there are no outstanding balances on the account and arrange any final payments if required. However, we're disappointed to hear that you felt pressured to remain with us during your conversation with our team. This is certainly not the experience we want our customers to have.
Thank you for taking the time to share your feedback. It helps us review our processes and improve the experience we provide to our customers.
Paying for the convenience, website is terrible
Signed up via door-to-door sales when they were in my area and i did it because at the time the pitch was that that it was similar to modern milkman but their pricing is cheaper so with a 1 year old who tanks milk i thought this would be good.
Obviously prices are higher because its delivered to your door compared to the supermarkets and in theory better for the farmers who produce it though its a family owned business so how much it helps the farmers is subjective.
The old website used to work, if not really slow but you could edit your order, though annoyingly enough you couldn't cancel as they wanted it done over the phone which is a negative.
Their new website auth system is broken, where my autofill has my details which used to work, the account number recovery accepted my phone number and postcode, but then the password reset thinks my postcode and the confirmed customer number are invalid so won't let me reset it, so whoever developed that little PHP website really needs re-evaluate their code, perhaps use a framework with baked in Authentication so you can't mess it up
Noticed few delivery the milk supplied had a very short shelf life, delivered on a monday and due to expire on the friday though this has somewhat improved in recent delivery.
Will be looking to cancel now fully, not because the delivery is inherently bad but im easily annoyed when basic services e.g. the website don't work making ammending my service a chore.
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Robert - Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that your experience with our new online portal has been frustrating.
We understand how frustrating it can be when something as straightforward as accessing your account or amending a delivery becomes difficult, particularly when the previous portal allowed you to manage your order more easily.
We’re also sorry to hear about the short shelf life you experienced with some of your milk deliveries. While we’re pleased this has improved recently, we appreciate that this should have been better in the first place.
Our new customer portal is designed to provide a quicker and easier experience, so it’s disappointing to hear that you’ve encountered issues with the login and password reset process. We’d really like the opportunity to help resolve this and make sure you’re able to access and manage your account correctly.
You can access the new customer portal here: https://portal.mcqueensdairies.co.uk/login. Once logged in, you can use “Manage My Delivery” to add or remove products from your order. If you’re still unable to access your account, our customer support team can assist via live chat or on 0330 555 5588.
Thank you again for your feedback. We appreciate that convenience is a key part of the service we provide, and we’ll take your comments about the portal on board as we continue to improve it.
Reply from McQueens Dairies
Hello,
Thank you so much for the 5-star review! It's great to hear deliveries are always on time with care and that you are enjoying our products too!
Thanks again for your support. It truly means a lot! 😁⭐
Wake up to fresh milk!
Always on the doorstep first thing in the morning. Good to have a local company, used them for about 10 weeks now, hopefully the great service continues
15 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Gary,
Thank you for the lovely review! We're thrilled to hear deliveries have been great so far the past 10 weeks. Thank you for your support and here's to many more amazing deliveries! 😁✨
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