The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
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McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Great customer service
Great customer service, I think the actual portal could be a little user friendly but apart from that, great company and product
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mrs Yeomans,
Thank you so much for the 5-star review! ✨
We're delighted to hear that our customer service is great and that you enjoy our products. 😊🙌
Thank you for the feedback regarding our customer portal. Our team is actively working on improving our new customer portal so we do appreciate your patience and understanding. 🙏
Thanks again for your support and here's to many more deliveries! 🚚🥛
Milk was sometimes never delivered and…
Milk was sometimes never delivered and empty bottles just left even though fresh milk was delivered the bottles were clearly there at the door so when prices went up i cancelled the orders not aware i owed them money, until i get a threatening email to say i owe £4,95 and that they have been trying to contact me about it, and i have to pay it or they will escalate it ha ha WHAT over £ 4.95 firstly i didnt know i owed it and secondly they blatantly lied about trying to contact me Obviously i made the payment straight away im not that hard up for £4.95 but this company can do one from me thats crazy behaviour and bullying
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Joanne,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you experienced missed deliveries and that your empty bottles were not collected as expected. We always encourage customers to get in touch as soon as any delivery issues arise so that we can investigate with our Delivery Team and ensure extra care is taken going forward to prevent the issue from recurring.
We're also sorry to hear that you decided to cancel your service and were then surprised to receive an email regarding an outstanding balance. We understand how concerning this must have been, particularly if you were unaware of any balance on the account. Ideally, this should have been clearly communicated to you by our team via phone call or email before any further action was taken.
We sincerely apologise for the frustration and concern this has caused. Your feedback is extremely valuable, and we will ensure it is shared with the relevant teams so that we can improve both our communication and customer experience.
Once again, we're sorry for the inconvenience caused, and we thank you for bringing these matters to our attention.
problems sorted
They were delivering to us by mistake. A few emails and all was sorted.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Chris,
We're very sorry to hear that you received deliveries despite not being a customer of ours. We're glad to hear this has now been sorted. We strive to provide seamless customer service and we're glad to hear it's been appreciated. ✨
Thanks again! 😊
Loving my fresh orange delivery’s every…
Loving my fresh orange delivery’s every Tuesday morning. It was so simple to set up with the lovely Laura, who was very professional and polite, she answered all my queries, and I love the fact there is no contract. The products are super KEEP UP THE GREAT WORK McQUEENS
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Lucy-May,
Thank you so much for the amazing review! ✨
We're delighted to hear that you enjoy our orange juice delivered every Tuesday. We're glad to hear that Laura made it so easy to set up your order, answering all your queries. 🙌
Thanks again for your support and cheers to many more deliveries! 😊🥛
New Customer
As a new customer to McQueens Diaries I have to say I have been very impressed by the service provided, they have a very friendly customer service team and offer a wide range of local products for doorstep delivery.
1st order delivered this morning without issue.
Would be happy to recommend 🙂
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Janet,
Thank you for the fantastic review! 🤩
Welcome to the milk round! 🥛🚚 We're delighted to have you on board and are so pleased to hear how impressed you are with our service.
It's wonderful to know that you've found our Customer Service Team friendly and helpful, and that you're enjoying the wide range of products we have available. 😊 We're also thrilled that your first delivery arrived without any issues and got your journey with us off to a great start.
Thank you so much for your recommendation and support. It truly means a lot to us, and we look forward to delivering to you for many years to come! 🌟🥛
Maniac old bald man driver in a…
Maniac old bald man driver in a mcqueen dairy van. Aggressive driving tailgating at 70mph and cutting people off on roundabouts then btake checking. Aggressive. A77. Number plate Sg71 tnj. Terrible advert for your business
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Deborah,
We're so sorry to hear that one of our drivers has been driving erratically and dangerously. This is certainly unacceptable behaviour that needs to be addressed.
If you can please contact our customer service team via Live Chat on our website, social media, email us at hey@mcqueensdairies.co.uk or by calling us on 0330 555 5588. The team will be able to escalate this matter to the relevant delivery team and ensure it won't happen again.
Once again we do apologise for the disruption caused. Thanks for bringing this to our attention as it helps us improve our services.
Absolutely disgusting attitude
Absolutely disgusting attitude , came to my door which I answered via ring doorbell as not in, asking me if I would like to try a free bottle of milk and see what I thought. I initially asked him to leave a leaflet but he said he had none and said he would take my number he would leave courtesy bottle . After leaving my number i now have been bombarded with texts, they delivered the free bottle and that morning I got phoned saying I have a delivery also scheduled for Thursday . I explained I haven’t signed up for anything yet, and then was asked if I want bread , eggs etc too, explained no and said wasn’t ready to sign up . Was told I owed them £2.59 I said I don’t owe anything as never signed up as was told first bottle was courtesy to try them. After the pressure tactics I told them to cancel, and they then sent text saying I owe them. Absolutely disgusting pushy sales tactics , I would not recommend and I shall be going to trading standards if they don’t remove the £2.50 owed as I have all evidence on my ring door bell that proves everything ! I do not recommend was hoping to support local dairies but not when they use these tactics!
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Heather,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
Our sales representatives should clearly explain that the initial delivery is part of a trial period, allowing customers to try our products before deciding whether they would like to continue with regular deliveries. There should also be clear communication that the trial products are chargeable. We're sorry to hear that this was not made clear to you, and we will ensure your feedback is passed on to our Sales Team for review and improvement.
We're also sorry to hear that you have been contacted regarding a payment, and we understand how frustrating and confusing this situation must be. We'd very much like the opportunity to resolve this for you. Please contact our Credit Control Team on 0141 473 8995, and they will be able to review your account and assist further.
In addition, we have reached out for further information so that we can investigate this matter in more detail and ensure your concerns are properly addressed.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Valentina was very helpful and would…
Valentina was very helpful and would highly recommend using mcqueens
Nothing is ever a problem
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ann,
Thank you so much for the review! 😊
We're happy to hear that Valentina was very helpful, we will surely pass your kind words to her! 🙌
Thank you for the recommendation and here's to many more deliveries! 🚚🥛
No issues cancelling
Wasn't using the products but had none of the issues others have stated. Had to wait a few minutes on hold but called and canceled in 5 minutes. Jacki was polite and Friendly!
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for the fantastic review!
We're sorry to hear that you have cancelled with us but we're thrilled to hear the whole process was smooth and efficient. It's great to hear that Jacki was polite and friendly assisting you with your request. We will surely pass your kind words.
We hope you enjoyed the time with us and thanks again for your support! 😊🥛
This company deserves 0 stars!!!
This company deserves 0 stars!!!
Absolute shit show of a company, long story short didn't receive my first order and been waiting a lifetime for my money to be refunded!
Customer service are rude aswell.. I don't think this milk delivery is legit!!
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Natalie,
We are very sorry to hear that you haven't received your first delivery with us. This is certainly not the level of service we strive for.
It is concerning to hear that our customer service was rude when you enquired about your delivery and requested a refund. We would need to investigate this further as we aim to provide a great customer experience.
It is also disappointing to hear that you haven't received any refund regarding your first delivery.
We want to get this sorted for you. We have reached out to get more information so we can investigate this further for you.
Thanks for your feedback and once again we do apologise for the inconvenience and frustration caused. We hope we can rectify this for you as soon as possible.
I called and spoke with Sam
I called and spoke with Sam. He was very patient, kind, listened to my query and dealt with it effectively.
I highly rate Sam and the service provided.
Thank you
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jo,
Thank you so much for sharing your experience with us! It's fantastic to hear that Sam was patient, kind and able to deal with your query effectively. This is certainly the level of service we strive for. We will surely pass your kind words! 🤩🙌
Thanks again for your support. It truly means a lot! 🥛😁
Very impressed
Milk is so much nicer than supermarket milk and lasts so much longer. The “milk fairy’s” as I like to call them never even wake my dogs when they come in the early hours. It’s very impressive! Very happy with their customer service too.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Michelle – Thank you so much for your lovely feedback. 🥛😊
We’re delighted to hear that you’re enjoying the convenience of having quality, farm-fresh milk delivered by our special milk fairies! 😄🙌🧚♀️
It’s wonderful to hear that you’re also happy with our customer service. Thank you so much for your continued support. It really means a lot to us! 🤗✨
Great friendly and helpful customer…
Great friendly and helpful customer care, call was short and not filled with boring chat, absolutely how all calls should be. Many thanks
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mike! 👋
Hi Mike! 👋
Thank you so much for taking the time to share your lovely feedback with us. 🤩
We’re delighted to hear that you received the friendly and helpful customer service we aim to provide. 😁👏
We really appreciate your kind words and continued support. 😊🥛
Tried to cancel my order - Do NOT use
Tried to cancel my order, they where really really awkward, the customer service was terrible, asked to speak to the manager they refused. Had to cancel my direct debit.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi James – Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience when trying to cancel your account and appreciate how frustrating this must have been.
While our team may discuss the options available when a customer decides to leave, they should always respect the customer’s decision and handle the cancellation process professionally. We’re also sorry to hear that you were not able to speak with a manager when you requested to do so.
This is not the level of service we expect from our team, and we would like to investigate what happened. We have sent you a request for more information so that we can locate and review the call and address the matter internally.
Once again, we apologise for the frustration caused during your cancellation request. Thank you for bringing this to our attention.
Reply from McQueens Dairies
Hi Carol! 👋
How great is it knowing you get to wake up to farm-fresh milk straight on your doorstep. 😄🥛
We want our customers to start the day on the freshest way possible. So, it is great that we deliver on time and help you start your day the correct way. ☺️👏🌄
Thank you so much for your continued support of traditional doorstep deliveries with us. 🤗🙌
This company is customer focused
This company is customer focused, polite, helpful and always deliver on time. The milk is of the highest quality. Very pleased I decided to use this family dairy
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Georgina! 👋 Thank you so much for sharing your experience with us. 🤩💫
We are all about putting our customers first, so it’s fantastic to hear that you’re receiving the polite, helpful and reliable service we want every customer to experience. ☺️👏
Here’s to many more fresh deliveries to come! 🚚🌄🥛
The company is not to be trusted.
The company is not to be trusted.
They started their subscription with myself taking the money that first wednesday.
And then after cancelling they claimed I had been in arrears inspite of me paying from the first week.
They also take money at different times showing their accounting is not very organised, dont recommend, quality of products is average also.
Edit- they are now claiming that they are going to look at the account which i have already spoken to them in person about and they said they have recorded that i was in arrears, this isnt true inspite of their book keeping and its exactly why i reviewed them.
So you are aware all they have to do is write that you were in arrears when you weren't and they get a little extra for their trouble, avoid like the plague.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ian – Thank you for taking the time to share your feedback. We’re sorry to hear that there was an issue with your payments following cancellation.
We understand that this would have caused frustration, particularly if you believed your payments had been made from the start of your subscription.
We’d like to look into your account and the payment matter you’ve mentioned to establish exactly what happened.
We have sent you a request for more information so that we can locate your account and investigate this internally, including reviewing your deliveries and payments. We’re also sorry to hear that you felt the quality of our products did not meet your expectations.
Thank you again for bringing this to our attention. We hope we can investigate the concerns you’ve raised and provide some clarity around your account.
They aren't Milkmen
Due to a family crisis, I had to leave my home for a few weeks, so left a note on my door step asking for no milk delivery until further notice.
Came home 2.5 weeks later to find 2 pints of totally gone off milk on my doorstep - the first one obviously wasn't enough warning that no one was at home.
So I did the only reasonable thing, left another note, in black capitals, asking for NO MILK, and please remove the 'gone off' ones.
Now got another pint, two clean empties have been taken but the two sour ones are still there.
If you want to deal with these muppets, feel free.
If you are looking for a proper milkman, look somewhere else.
Shabby crowd, just shabby.
17 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Catriona – Thank you for taking the time to share your feedback. We’re really sorry to hear about what happened while you were away from home, particularly given the circumstances. This is certainly not the experience we want for our customers.
We completely understand your frustration at returning home to find milk had continued to be delivered despite the notes you had left asking for deliveries to stop.
While drivers are unable to apply pauses to a customer’s order based solely on a note, we appreciate that this may not have been clear and that, given you were away from home, continuing to receive deliveries was particularly inconvenient.
Once again, we apologise for the inconvenience caused and for the poor experience you’ve had. We appreciate you bringing this to our attention.
Dreadful customer service
We started getting milk and eggs delivered by McQueens earlier this year after a really pleasant man came to our door selling their services. Initially we were really pleased with everything and in particular with the eggs, they were delicious. However several months later we had two simultaneous deliveries where we found eggs damaged. The next delivery most of the eggs were actually smashed and the couple that weren't were stuck solid to the box. We decided to contact McQueens to make them aware but it was almost impossible, after numerous attempts we eventually got to speak to someone but by then we had decided to cancel our order. Not because of the eggs but because of their appalling customer service. The person we spoke to said they would sort it and credit our account to cover the broken eggs. We heard nothing from them but after three months a male from the company rang my wife to say we owed them money. My wife said we would pay what we owed no problem but asked for an invoice and explained about the broken eggs ie three boxes. According to this very persistent person they weren't responsible for the damage and anything could have broken the eggs possibly even wild life !! We have a CCTV camera above the door and I did wonder what member of our local wild life community could actually open the boxes, break the eggs, close the boxes and not eat the eggs, Oh and escape the very sensitive camera. We said we would pay what we owe once we'd received an invoice and that's when we were threatened with dept collectors. I was shaking in my my boots !!! We can only assume this person was a relative of a boss and couldn't be sacked because his customer service was so poor verging on pathetic. Anyway we have now settled our bill minus the broken eggs totalling just over £9. Needless to say we wouldn't go anywhere near this company again and would advise anyone to think twice about them.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi David - Thank you for taking the time to share such detailed feedback. We are sorry to hear about the experience you had, particularly after initially being so pleased with the service and our eggs.
We’re disappointed to hear that you had repeated issues with eggs being damaged and found it difficult to get in touch with our customer service team.
We also understand how frustrating it would have been to subsequently receive a call regarding an outstanding balance, particularly after you had previously been told that the matter would be looked into.
The way this was handled clearly fell short of the level of customer service we expect. We’re also sorry that the conversation around the damaged eggs and outstanding balance left you feeling frustrated.
We’d like to investigate what happened and review the call you had with our team.
We have sent you a request for some additional information so that we can locate your account and review this internally.
Once again, we apologise for the poor experience you’ve had and appreciate you bringing this to our attention.
Best milk I've tasted
19 July 2026
Reply from McQueens Dairies
Hi Richard! 👋
Thank you so much for your lovely review! 🤩💫
Amazing to hear that the farm-fresh milk we have on offer is the best you've had. We take great pride in the quality of our produce. 🤗🥛
Thank you once again for your continued support. ☺️🩵
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