I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to... See more
Company replied
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment . Julie is very kind, cheerful ,helpful and approachable. She solves any problem witho... See more
Company replied
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception. A wonderfully... See more
Company replied
Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely house manager
I recently visited Beeches Gate to see a resident and managed to get myself a bit lost! Amanda, the House Manager, was so friendly and took the time to point me in the right direction.
While I was there, it was lovely to see how well she got on with the residents. She was chatting away to everyone and it was clear they all know and appreciate her.
I live in a similar retirement development, and it made me think how lucky the residents at Beeches Gate are to have someone like Amanda looking after them. She was warm, approachable and a real credit to the team.
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Beth
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that the House Manager Amanda was able to help you during your visit to Beeches Gate, a McCarthy & Stone development in Aberdeen and that her warmth and approachability stood out to you. It is wonderful to know that you saw first-hand the positive relationships she has built with residents, we will be sure to share your kind words with her.
Thank you again
The McCarthy & Stone Team
I thoroughly enjoy living atMcCarthy…
I thoroughly enjoy living atMcCarthy Stone’s apartment in Whitfield, Dover. The apartment is spacious with lovely views…. Very peaceful. The Manager, Linda, is always ready to help and a very good organiser of activities which the residents can join in or not…. I would certainly recommend McCarthy Stones retirement living properties.
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Miss Fogatty
Thank you for taking the time to share your lovely feedback. We are delighted to hear how much you enjoy living at White fields Court, a McCarthy & Stone development in Dover, and that you find your apartment spacious, peaceful and with lovely views. It is also lovely to know that the House Manager Linda has been so helpful and supportive, and that her organisation of activities is appreciated by residents. We will ensure she sees your review.
Thank you again for your recommendation. We’re so pleased to hear that you would recommend McCarthy Stone retirement living properties.
The McCarthy & Stone Team
I am extremely disappointed and…
I am extremely disappointed and frustrated with the Billing Department at McCarthy&Stone/Your Life Management Services, they incorrectly taken over £2,000 pounds from direct debit from my fathers personal account, and this is not the first time they have done it. I have called them multiple times and sent multiple emails, they never answer the phone and rarely call you back or respond to emails. This has been going on for 4 months now and it has still not been resolved. My father receives funds from the local council towards the cost of his care but this is paid into a dedicated care account linked to the council, we can only pay for his care invoices directly from the dedicated care account we cannot transfer the money to his personal account. Only his care invoices can be paid from the dedicated account, and only once an invoice in his name has been uploaded. Upon receipt of a correct invoice I have been uploading them and making payments for the care invoices over a week before the due date yet McCarthy&Stone/Your Life management Services are still collecting all invoices via direct debit despite me telling them multiple times that I am paying them manually. This month not only did they take £1,270.59 that had been paid 10 days before (they should have only taken £401 for the catering invoice) they then took two lots of service charge in the 8th July, £994.64 which according to their own service charge invoice should have stopped in June as well as £1,024.59 for July. I emailed and called as soon as both errors were seen but so far no refunds have been made and not one person in the billing team is taking responsibility or even attempting to rectify the situation. They are also issuing the invoices in my name even though this was never requested and means the invoices are useless as I cannot submit invoices in my name. The amount of time and effort that is being wasted by the complete incompetence of the billing department is exhausting and frustrating and that’s just for me. It causes my father even more stress and anxiety which is extremely dangerous for him as when he gets too stressed he collapses and ends up in A&E. All of this has been explained multiple times to the billing department but they just don’t care.
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Carole
Thank you for taking the time to share your feedback. We are sorry to read of the issues you have described with your fathers billing. We have already shared your review with the Finance team; however, we would welcome the opportunity to review the specific circumstances of this matter, look to resolve the concerns and provide a detailed explanation where appropriate. To enable us to investigate this further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, quoting the name of the development and any relevant details. They will be happy to investigate this for you.
Many thanks again for bringing this to our attention.
Kind regards,
The McCarthy & Stone Team
Great stay and a great location great location will…
Great stay and a great location will come back again soon
Thanks you made our 2 day stay ideal
Great guest suite
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Kenneth
Thank you for your kind review. We are pleased you enjoyed our stay at a McCarthy & Stone guest suite. If you can advise which development you refer to we will ensure the team see your review.
Kind Regards
The McCarthy & Stone team
3 year review
We have now lived in our apartment at Holcombe Brook for 3+ years. I can honestly say that it is the best decision we ever made and I share that thought and our reasons why with all our family and friends. So much so that my in laws moved in 10 months ago followed by my sister and her husband only a couple of months ago. They too are having a ball!
The experience is very much down to our lovely House Manager who is passionate about making our development a happy and welcoming place.
We are also close to 2 x small precincts which include a butchers, bakers, supermarket, hair & beauty salons, chemist, post office, Fish and chip shop, card & gift shop to name but a few. We have the use of a communal lounge where people can just sit and talk any time of day and is also used for events booked by our House Manager. These include singers, a violinist, choirs, evenings of games and also food brought in by catering companies. The outside garden is well maintained by our gardener and often you can see several of our residents sitting out for a chat.
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Carol
Thank you so much for taking the time to share such a lovely review.
We are delighted to hear that, after more than three years, you still feel moving into your apartment was the best decision you ever made. It is especially lovely to know that your positive experience has encouraged your family members to join the community too, and that they are enjoying life there just as much. Your kind words about the House Manager mean a great deal. Creating a happy, welcoming and sociable development is so important to us, and it is wonderful to hear how much the events, communal lounge, gardens and local amenities are adding to residents’ day-to-day lives. If you can advise which development you refer to we will ensure the House Manager sees your review
Thank you again for your recommendation and for sharing your experience with family and friends.
The McCarthy & Stone team
Jessiefield Court, Didsbury
My Mum recently moved into Jessiefield Court in Didsbury. The apartment and complex are lovely, but it’s the staff that make it such a special place. The house manager Kim is wonderful; nothing is ever too much trouble and she is always going out of her way to help my Mum. She really cares about everyone in the development and has gone above and beyond in helping my Mum settle in. The support staff are really great too. I would highly recommend!
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Heather W,
Thank you for sharing your positive experience of living at Jessiefield Court, a McCarthy and Stone development in Didsbury.
We’re delighted to hear that your mum has settled in so well and that both the apartment and the development have made such a positive impression.
It is particularly heartening to read your kind words about Kim, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Kim’s caring, supportive and proactive approach, as well as the dedication she shows in helping residents feel welcome and at home. We’re delighted to hear how much her support has meant to your mum during her move and settling-in period. We will ensure Kim receives a copy of your review – it will mean a great deal to her.
We’re also pleased to hear your recognition of the wider support team and the positive contribution they make to the community at Jessiefield Court.
Many thanks again for taking the time to share your feedback and recommendation.
Kind regards,
The McCarthy and Stone Team
Devonshire Place, Buxton.
Having now lived in Devonshire Place for over twelve months, I can honestly say that the flat is more than adequate for the needs of my wife and I. The staff are very friendly and attentive to our needs and on the occasions when we have had an emergency they have been there immediately to help. In particular I would like to thank and recommend the work done by Sharna, Francesca and Laurie on the care side and in addition all the staff in the Bistro particular Josie, Olivia and Coral for the splendid food and service.
in
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Keith
Thank you so much for taking the time to share your lovely review. We are delighted to hear that you and your wife have settled well into Devonshire Place a McCarthy & Stone development in Buxton and that your apartment continues to meet your needs. It is lovely to know that our team have been friendly, attentive and there for you when you have needed support, especially in emergency situations. We will be sure to pass on your kind words to Sharna, Francesca and Laurie, as well as Josie, Olivia, Coral and the Bistro team. They will be so pleased to know their care, service and food have made such a positive impression.
Thank you again for your recommendation.
The McCarthy & Stone team
Moving an elderly relative into a…
Moving an elderly relative into a retirement community can be a daunting experience, but Margaret, the House Manager at Butterworth Grange, has made the transition so much easier for my great aunt.
From day one, she has gone above and beyond to help her settle in. Nothing is ever too much trouble, whether it’s answering questions, putting worries to rest, or simply being there for a friendly chat. If she doesn’t know the answer to something, she’ll always find out and come back to you.
Margaret is warm, approachable and genuinely cares about the residents. Every time I visit, it’s lovely to be greeted by her smiling face, and it’s incredibly reassuring to know that my great aunt has someone so kind and supportive just at the end of the corridor if she ever needs anything.
She is a real credit to Butterworth Grange and McCarthy Stone, and I can’t thank her enough for everything she has done to help my great aunt feel safe, welcome and at home.
1 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Jo
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that the House Manager Margaret has helped make your great aunt’s move to Butterworth Grange a McCarthy & Stone development in Rochdale feel easier, safer and more welcoming. Moving into a retirement community is a big step, and it means a great deal to know that Margaret’s kindness, reassurance and dedication have made such a positive difference to both your great aunt and your family. We will be sure to pass on your lovely comments to Margaret she will be thrilled to know how much her support has been appreciated.
Thank you again for your kind words.
The McCarthy & Stone team
Great location
Stayed in Llandudno guest suite for one night 22nd July. Met very warmly by the house manager Helen. Room was clean and comfortable, had everything we needed . Great location also. We will definitely return .
22 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Mrs S Darlington,
Thank you for sharing your positive experience of staying in the Guest Suite at our McCarthy and Stone development in Llandudno. We’re delighted to hear that you enjoyed your stay and found the accommodation clean, comfortable and well equipped.
It was very thoughtful of you to mention Helen, the House Manager. Our teams strive to deliver an excellent service, and your feedback highlights the warm welcome and support she provided during your visit. We will ensure Helen receives a copy of your kind review – it will mean a great deal to her.
We’re also pleased to hear how much you enjoyed the location and that you are already planning a return visit.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Oaktree Court
I am a resident of Oaktree Court in Addlestone.
I would like to thank both Olesya Glivinska and Kanen Shivadasen for being such brilliant interim house managers over the past 6 months at Oaktree Court.
Both Olesya and Kanan have been, professional, helpful, kind and friendly - two examples of how house managers should be.
I and the other residents will be very sad and sorry to see them return to their respective McCarthy & Stone developments and would like to wish them all the very best for their futures.
Many thanks, Peter Morrissey
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Peter Morrissey,
Thank you for sharing your positive experience of living at Oaktree Court, a McCarthy and Stone development in Addlestone.
It is particularly heartening to read your kind words about Olesya and Kanan, who have supported the development as interim House Managers over the past six months. Our teams are committed to delivering excellent service, and your feedback highlights their professionalism, kindness and dedication to supporting residents throughout their time at Oaktree Court. We will ensure they both receive a copy of your review – it will mean a great deal to them.
We’re delighted to hear the positive impact they have had on the community and that they have been so highly valued by residents during their time at the development. We join you in wishing them every success for the future.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Grace
Grace - the house manager at the Wroughton Mcarthy Stone is absolutely brilliant.
When my mother in law was a resident there before moving on to a care home, Grace could not have been any more helpful and supportive.
Now we have the apartment on the market she is happy to help with prospective buyers.
In my opinion she is a real asset to Banks Place and Mcarthy Stone
17 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Sheena Woodhams,
Thank you for sharing your experience of Banks Place, a McCarthy and Stone development in Wroughton.
It is particularly heartening to read your kind words about Grace, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Grace’s dedication, support and willingness to go above and beyond for residents and their families. We’re especially pleased to hear how helpful she was during your mother-in-law’s time at Banks Place and that her support has continued while the apartment is being marketed. We will ensure Grace receives a copy of your review – it will mean a great deal to her.
Thank you also for recognising the positive difference Grace has made. Feedback such as yours is greatly appreciated and reflects the care and commitment our teams strive to provide every day.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Just stayed at Gibson court woodhall spa
Just stayed at Gibson court in the guest suite, I must say it was extremely comfortable and a beautiful place to stay. The estate manager showed us to the guest suite and it was spotless really comfortable and he even recommended places to visit in Woodhall spa which were all fantastic and we had a very pleasant stay.
Thank you Keith it was brilliant x
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Dawn Richardson,
Thank you for sharing your positive experience of staying in the Guest Suite at Gibson Court, a McCarthy and Stone development in Woodhall Spa.
We’re delighted to hear that you had such a comfortable stay and found the Guest Suite to be a beautiful place to stay. It’s especially pleasing to know that the suite was spotlessly clean and provided everything you needed for an enjoyable visit.
It was very thoughtful of you to mention Keith, the Estate Manager. Our teams strive to deliver an excellent service, and your feedback highlights Keith’s warm welcome, hospitality and local knowledge in recommending places to visit during your stay. We will ensure he receives a copy of your kind review – it will mean a great deal to him.
Many thanks again for taking the time to share your feedback, and we hope to welcome you back in the future.
Kind regards,
The McCarthy and Stone Team
The 5 stars I have given are for Katie at Marbury Court…
The 5 stars I have given are to show my appreciation to Katie at Northwich MCcarthy and Stone. She is amazing and would be the perfect duty manager to run the place as she really cares about all the residents, is so supportive and communicates so well with all who live there and their family and sees things from the residents point of view. She has so much experience and has gone out of her way to support my mum and is so kind to everyone. She is the best thing that has happened to Marbury Court and has made such a difference to the place since she has arrived.
25 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Mrs Victoria Clements,
Thank you for taking the time to share your feedback regarding Marbury Court, a McCarthy and Stone development in Northwich.
It is particularly heartening to read your kind words about Katie. Our teams are committed to delivering excellent service, and your feedback highlights Katie’s dedication, experience and supportive approach, as well as the positive impact she has had on residents and their families. We’re delighted to hear how much her communication, compassion and willingness to see things from residents’ perspectives are valued. We will ensure Katie receives a copy of your review – it will mean a great deal to her.
Thank you also for recognising the difference Katie has made to your mum’s experience and to the wider community at Marbury Court.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
My elderly parents bought a McCarthy…
My elderly parents bought a McCarthy and stone apartment recently in Burscough, they used the smooth move, whereby the builders purchased my parents bungalow, provided the solicitors and paid for the removal service.
Despite the fact that the bungalow was purchased by a third party instead of McCarthy and stone so we got slightly reduced price,at least they weren’t caught in a never ending chain,the whole process only took approximately six weeks,from viewing the apartment to moving,for us personally the money wasn’t as important as the time factor as my parents are late eighties and early nineties.
The solicitors were first class, sending an independent courier to assist with the legal paperwork, a great help, the removals firm were great from survey to moving within a week.
My parents have been in their apartment for two weeks now and they are so glad they made the move, the staff are so helpful and friendly, the other homeowners are chatty and friendly and above all it’s a lovely environment to be in so well maintained and they don’t have to worry about anything anymore.
My parents would highly recommend it
10 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Customersteve,
Thank you for taking the time to share your experience of purchasing a home at a McCarthy and Stone development in Burscough. We’re delighted to hear that both your parents and your family found the moving process to be such a positive experience.
Our teams are committed to delivering excellent service, and your feedback highlights the benefits of the Smooth Move service in helping to make what can often be a complex and stressful process as straightforward as possible. We’re particularly pleased to hear that the support provided by the solicitors and removals team helped your parents complete their move within a timescale that worked for them.
It is especially heartening to hear how happy your parents are in their new home and that they are enjoying the friendly, welcoming community and support from both staff and fellow homeowners. Knowing that they feel comfortable, settled and free from the worries of maintaining a larger property is wonderful to hear.
Many thanks again for taking the time to share your experience and recommendation.
Kind regards,
The McCarthy and Stone Team
Roslyn Court Ely Cambs
Roslyn Court provides ideal living conditions.for retired independent.pensioners over the age of 70 years. Good living conditions, staff.and location.
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear John Parsons,
Thank you for sharing your positive experience of living at Roslyn Court, a McCarthy and Stone development in Ely, Cambridgeshire.
We’re delighted to hear that you find Roslyn Court provides such an ideal environment for independent retirement living. Our teams are committed to delivering excellent service, and your feedback highlights the quality of the accommodation, the support provided by the team and the benefits of the development’s convenient location.
It’s wonderful to know that these factors have contributed to such a positive living experience.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
INCREDIBLY FAST RESPONSE FROM THE EASTLAND GRANGE TEAM
Together with my wife, I reside at Eastland Grange Assisted Living development in Hunstanton, Norfolk.
The Estate Manager Katie Harvey & her excellent support team, provide 24 hour coverage 7 days a week for the residents.
Earlier this week - Monday 20th July - I had a bad fall in the kitchen of our apartment & lost consciousness. My wife used the “Help” button & was immediately connected to Katie. Within a minute, she entered our apartment, having called for an ambulance, & together with Suzie they made me comfortable until I came round. Subsequently, Ange the duty manager, monitored matters until the paramedics arrived. For over two hours they carried out numerous tests &, prior to their departure, they concluded that the fall was due to my being acutely dehydrated.
I CANNOT THANK KATIE & HER TEAM FOR ALL THEIR HELP & ENCOURAGEMENT THROUGHOUT OUR VERY FRIGHTENING EXPERIENCE!
20 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Cameron McKay,
Thank you for taking the time to share your experience of living at Eastland Grange, a McCarthy and Stone development in Hunstanton.
We’re very sorry to hear about your fall and can only imagine how frightening the experience must have been for both you and your wife. We’re delighted to hear that you received such prompt support and that you are now recovering.
It is especially heartening to read your kind words about Katie Harvey and the wider team, including Suzie and Ange. Our teams are committed to delivering excellent service, and your feedback highlights the professionalism, responsiveness and genuine care shown during your time of need. We’re pleased to hear that the emergency response procedures worked effectively and that the team were able to provide reassurance and support until the paramedics arrived. We will ensure your comments are shared with them – it will mean a great deal to the whole team.
Thank you again for taking the time to recognise the exceptional support you received. We wish you a continued recovery and all the very best.
Kind regards,
The McCarthy and Stone Team
White Fields Court
White Fields Court
I moved here October 2022 and it is the best place I have ever lived. Residents are friendly and we have a lot of activities arranged by Linda our manager.Linda is always helpful and friendly and happy to help with any problems we have. She is always so happy and nothing gets her down.We are just like a happy family.
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Maureen Hughes,
Thank you for sharing your positive experience of living at White Fields Court, a McCarthy and Stone development.
We’re delighted to hear that, since moving in during 2022, you have found it to be such a happy and welcoming place to live.
It is particularly heartening to read your kind words about Linda, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Linda’s friendly, supportive and positive approach, as well as the important role she plays in organising activities and helping to create such a strong sense of community. We will ensure she receives a copy of your review – it will mean a great deal to her.
We’re also pleased to hear how much you value the friendships and family atmosphere within the development, which help make White Fields Court such a special place to call home.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
I've just had the most wonderful visit…
I've just had the most wonderful visit to Eadhelm Court, the guest room was so comfortable with everything (and more) that anyone could need.
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Trish
Thank you for taking the time to leave this lovely review. We are delighted to hear that you had such a wonderful stay at Eadhelm Court a McCarthy & Stone development in Edenbridge and that you found the guest suite so comfortable and well equipped.
We really appreciate your kind feedback and hope to welcome you back to Eadhelm Court again in the future.
The McCarthy Stone Team
Community & Friendship
My Mother lived the last, and probably the best, years of her life in Trinity Court Halifax. The community, friendship and support she found was amazing. A well organised environment where the stress of managing everyday tasks from maintenance to gardening is taken away. The manager, Debbie, is always on hand to help and give support where needed. The guest suite is a real bonus for those, like us, travelling to visit family. Highly recommend the lifestyle.
23 July 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you so much for taking the time to share your experience. We are delighted to hear that your mother enjoyed what were, in your words, some of the best years of her life at Trinity Court a McCarthy & Stone development in Halifax. Creating a welcoming community where residents can enjoy friendship, support, and peace of mind is at the heart of everything we do, so it is wonderful to know that your mother benefited from both the lifestyle and the sense of belonging our community offers. We are also pleased that the services and facilities, including the guest suite, helped make visits with family more comfortable and enjoyable. Your kind words about the House Manager Debbie will mean a great deal to her.
Thank you again for your recommendation. It has been a privilege to be part of your mother's journey, and we wish you and your family all the very best.
The McCarthy & Stone team
Today
Today, I was invited to give a talk to the residents at McCarthy & Stone, Sydney Grange, Greater Manchester. This is luxury retirement-living at its very best! After I gave my presentation, the residents told me how happy they were there, and they all agreed they were thrilled at their decision to make the move to Sydney Grange. I was welcomed by Debra Knibbs and the staff. Everyone was friendly and it was evident that they all enjoyed working there. I travel around the UK giving my talk to all kinds of groups. I must say, this is by far the best retirement community I've visited.
23 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Graham
Thank you for your lovely review. We are delighted to hear that you enjoyed your visit to Sydney Grange a McCarthy & Stone development in Manchester and that the residents shared such positive experiences about life within our community. It is especially rewarding to know that our residents spoke so highly of their decision to move to Sydney Grange. Creating a welcoming, vibrant, and supportive environment where people can truly enjoy their retirement is exactly what we strive to achieve. We also greatly appreciate your kind comments about the House Manager Debra, we will ensure she see your review. As someone who visits communities across the UK, your praise means a great deal to us. Thank you for taking the time to share your experience, and we hope to welcome you back to Sydney Grange again in the future.
Kind Regards
The McCarthy & Stone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.