I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step... See more
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Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to... See more
Company replied
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment . Julie is very kind, cheerful ,helpful and approachable. She solves any problem witho... See more
Company replied
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception. A wonderfully... See more
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Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.7
Excellent
5K reviews
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Replied to 98% of negative reviews
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I have lived in the Hanna Court…
I have lived in the Hanna Court development for 18 months and have found the experience very satisfactory.The apartment and facilities in the building are excellent.I found the communal living a little difficult initially but settled down after a few months.Mel,the manager has been brilliant,dealing with problems promptly and with good humour,even with some of the
more awkward owners( a small minority thankfully).
3 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Allen
Thank you for taking the time to share your experience. We are delighted to hear that you have enjoyed living at Hanna Court a McCarthy & Stone development in Wilmslow over the past 18 months and that you are pleased with both your apartment and the facilities within the development. We appreciate your honest feedback about adapting to communal living and are pleased that you settled in and made Hanna Court your home. It is lovely to hear your kind words about the House Manager Mel. We will be sure to pass your lovely comments on.
Thanks again for your review
The McCarthy & Stone team
Guest suite at Whery Court, Norwich
I stayed in the guest suite at Wherry Court, Norwich for 2 nights when visiting my Mum who lives on site there.
Excellent facilities, easy access to allow guests to come and go. Clean & tidy with extras like milk, coffee & a small fridge to use. House Manager Owen De Lacey great to deal with and very helpful.
22 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Sue
Thank you for sharing your positive experience of staying in the Guest Suite at Wherry Court, a McCarthy & Stone development in Norwich. Our teams strive to deliver an excellent service, and it was very thoughtful of you to mention our colleague, Owen. We will ensure they receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
As a new member of staff at Forest…
As a new member of staff at Forest Court Graham was very helpful and made me feel at home for my stay in the guest room
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Vera
Thank you for taking the time to leave such a lovely review. We are delighted to hear that the House Manager Graham made you feel so welcome during your stay in our guest suite at Forest Court, a McCarthy & Stone development in Chester. We are pleased that Graham was able to provide a positive experience. We will be sure to pass on your kind comments to him.
Thanks again for your review
The McCarthy & Stone team
Stayed in a guest suite at Marbury court
Stayed in a guest suite at Marbury court northwich . Was very comfortable and enjoyed the breakfast. Nice to be able to stay in same place as my father in law
1 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Jill
Thank you for sharing your positive experience of staying in the Guest Suite at Marbury Couty, a McCarthy & Stone development in Northwich. Our teams strive to deliver an excellent service, and we will ensure they receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
A lovely stay at Mewstone Place, Dartmouth
We recently enjoyed an excellent 4 night stay in the Guest Suite at Mewstone Place, Dartmouth. The staff were very welcoming and helpful. The Bistro is excellent, Chef Terry catered for all our needs and the service was spot on. Thank you for looking after us, hopefully see you again soon. The development and Dartmouth are well worth a visit.
23 June 2026
Unprompted review
Reply from McCarthy & Stone
Dear Phillip
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in the Guest Suite at Mewstone Place a McCarthy & Stone development in Dartmouth and that your experience was such a positive one. It is lovely to know that our team made you feel so welcome and supported throughout your visit. We are especially pleased that you enjoyed the Bistro, and we will be sure to pass on your kind comments to Chef Terry and the team. They will be delighted to hear that the food and service helped make your stay so enjoyable.
We truly appreciate your recommendation and look forward to welcoming you back to Mewstone Place again soon.
The McCarthy & Stone team
Wardington court is a very special…
Wardington court is a very special place and I am so pleased to be here. The staff are excellent and work extremely hard and this is shown by the caring and compassion given to us. Nothing is any bother and they bend over backwards to make sure we are all okay and very safe. I feel like they are my family and I will never be able to thank them enough. If there are angels on this earth I think they are all at Wardington court. With many thanks to all the staff for all their hard work and kindness shown. What a difference it makes in this day and age. Keep going you are all wonderful.
2 August 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you so much for your lovely review. We are absolutely delighted to hear how happy you are at Wardington Court a McCarthy & Stone development in Northampton. Your kind words about our team mean a great deal to us. We are passionate about creating a safe, welcoming, and caring environment, so it is incredibly rewarding to know that the compassion, dedication, and support shown by our staff have made such a positive difference to your life. Knowing that you feel part of a family and so well cared for is exactly what we strive to achieve every day. We are especially touched by your comments describing our team as "angels on this earth." We will be sure to share your wonderful feedback with everyone at Wardington Court, who will be thrilled to know their hard work and kindness are so appreciated.
Thank you again for taking the time to share your experience.
The McCarthy & Stone team
Lovely well managed and happy!…
From the moment I walked into my new home at Claridge House Littlehampton and being met by the manager with a hug and "Welcome home" I have found great warmth and kindness from all the staff and friendship from my fellow residents. The public areas are very clean, smart and disabled friendly. This is one of the few McCarthy Stone residences to have a restaurant which is well managed,serving good food. The whole concept is well managed, efficient and provides a good service. It has a happy warm atmosphere
1 April 2026
Unprompted review
Reply from McCarthy & Stone
Dear Carol
Thank you so much for your lovely review. We are delighted to hear that from the moment you arrived at Claridge House a McCarthy & Stone development in Littlehampton, you felt welcomed, supported, and at home. It is especially heartening to know that the warm welcome from our Estate Manager, the kindness of our team, and the friendships you have formed with fellow residents have made such a positive impact on your experience. We are also pleased that you appreciate the cleanliness and accessibility of our communal areas, as well as the restaurant and the service it provides.
Thank you for taking the time to share your experience. We wish you many happy years at Claridge House and look forward to continuing to support you.
The McCarthy & Stone team
Oak Grange
Oak Grange
Having now lived at Oak Grange for 2 years I would like to give some feedback of my experience.
The advantages include security, peace of mind, no worry regarding maintenance, within easy reach of local amenities and the companionship of like minded people.
I feel happy that help is always at hand via the Apello system and I also appreciate the security of the car park. Domestic assistance is available if required and the services of the House Manager are invaluable.
Companionship includes various in house social activities, such as meals, quizzes, films, coffee mornings, card groups, carpet bowls and a recent tea party held in our beautiful garden.
There is also a guest suite available for family and friends to stay, which has proved to be invaluable for visitors.
Beverley, our House Manager, is the mainstay of the development and is always on hand for emergencies, advice or even a friendly chat.
I would whole heartedly recommend the McCarthy and Stone experience to anyone who is contemplating a change to their lifestyle at this pivotal point in their lives.
31 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Sarah
Thank you so much for taking the time to share such a lovely review.
We are delighted to hear how much you are enjoying life at Oak Grange a McCarthy & Stone development in Northwich and that the development offers you security, peace of mind, companionship and convenient support when needed. It is lovely to read about the wide range of social activities taking place, as well as the added reassurance of the Appello system, secure parking and guest suite for visiting family and friends.
We are pleased to hear your kind words about the House Manager Beverley, and we know she will be thrilled to receive your feedback.
Thank you again for your recommendation. We’re so pleased that your McCarthy & Stone experience has been such a positive one.
The McCarthy & Stone team
Flat Resale
Following the death of my brother I used the services of McCarthy and Stone Resales to market the sale of his flat in Clifton Mews. Jos kept us fully informed with the process and after the failure of the first offer, was quick to set up further viewings. The assistance of Janet, the House Manager, has been invaluable as we live some distance away. She has been happy to liaise with workmen who required entry to the flat as well as giving potential buyers the benefit of her knowledge about all aspects of the property and the surrounding area.
31 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Eileen
Thank you so much for taking the time to leave such a kind review of your experience with McCarthy & Stone. Please accept our sincere condolences for the loss of your brother. We are pleased to hear that Jos was able to keep you informed throughout the process and act quickly when further viewings were needed. It is also lovely to know that Janet, the House Manager, was able to provide such valuable support, especially with you living some distance away. If you can advise which development you refer to, we will ensure the teams involved see your review
We truly appreciate your feedback and are glad our team could help make the sale process a little easier during such a difficult time.
The McCarthy & Stone team
My parents had decided it was time to…
My parents had decided it was time to down size after 63 years in the family home. They found an Apartment in Carpenter Court and felt it was just what they’d been looking for, but like anything, taking the next step can be daunting. However, from the outset, the House Manager tended to requests for viewings, accompanying my parents, answering their questions and any that couldn’t be answered were swiftly followed up. We know there is a team of people working hard behind the scenes but the ‘face’ of the organisation we all see is the House Manager Fiona, and her care, support, kindness and professionalism made all the difference for my parents. Thank you
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Lisa,
Thank you for taking the time to share your experience of Carpenter Court, a McCarthy and Stone development.
We’re delighted to hear that your parents found a home that felt right for them after such a significant decision to downsize from the family home. We understand that moving can feel daunting, particularly after many years in the same property, so it is wonderful to know that the process was a positive one.
It is particularly heartening to read your kind words about Fiona, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Fiona’s care, professionalism and dedication in supporting your parents throughout their journey, from arranging viewings and answering questions to providing reassurance every step of the way. We will ensure Fiona receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Sydney Grange, Failsworth, Manchester
Have found the onsite staff, Debra, the most recent manager at Sydney Grange Failsworth to be very warm, helpful and supportive.
23 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear jeg,
Thank you for sharing your positive experience of living at Sydney Grange, a McCarthy and Stone development in Failsworth, Manchester.
It is particularly heartening to read your kind words about Debra, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the warm, helpful and supportive approach Debra provides to residents. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
The Hailes Haddington
Another fantastic stay at The Hailes in Haddington. The room was super clean and the gueat room had everything you should need. Even a wee fridge! Thank you
30 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Helen
Thank you for sharing your positive experience of staying in the Guest Suite at The Hailes, a McCarthy Stone development in Haddington. Our teams strive to deliver an excellent service we will ensure they receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
If you complain they send a letter rejecting what youve said and hope you go away
Outside this actual development mccarthy stone are slow, dismissive and patronising, Ive found. During the recent heatwave my apartment was reaching 28 degrees. This is regarded as a dangerous level for anyone over 70, let alone people with my health conditions. I raised a complaint, sending photos of my thermometers at various times and on different days. The building is only 2 years' old and doesn't have air con but has a ventilation system which was advertised as 'being warm in winter and cool in summer'. My formal complaint has been rejected. Their reply lists the Building regs they have complied with and they advised me to close my curtains and use fans(!). During the complaint not a single person has been sent to see my apartment or the building in general.
During this period my shower was not getting hot water. Its taken TWELVE days to get that fixed
29 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Carol Griffiths,
Thank you for taking the time to share your feedback. We’re sorry to read that you remain dissatisfied with the outcome of your complaint and understand the concerns you have raised regarding temperatures within your apartment and the time taken to resolve a maintenance issue.
As outlined in our recent complaint response, we reviewed your concerns in detail with the relevant operational and technical teams. Whilst we were unable to uphold your complaint, we did acknowledge the discomfort caused during the recent period of exceptionally hot weather and confirmed that a specialist inspection of the ventilation system would be arranged to ensure it is operating as intended.
We appreciate that you disagree with our findings. However, our complaint response explained the reasons for our decision and the actions being taken, including further technical review of the ventilation system.
Should you remain dissatisfied, the next step is to request a Stage Two review of your complaint.
Details of how to do this were included in our response letter, and you have three months from the date of that letter to submit your escalation request to the Customer Relations team, together with the reasons you believe the complaint should be reviewed further and the outcome you are seeking.
Please email Customer Relations at CustomerRelations@mccarthyandstone.co.uk.
Kind regards,
The McCarthy and Stone Team
Booth Court, Ipswich
My friend and I have just returned from a very enjoyable five day stay at Booth Court, Ipswich. The Guest Suite was very comfortable, however, there was a real problem with the shower in that we were only able to shower on the first morning, albeit with great difficulty, as the water was either extremely hot or very cold, but we were told that a plumber has now been called in to fix it. Carlos and Abigail, duty managers were so welcoming and helpful and couldn’t have made us feel more “at home”. We have not hesitated to book again for next month. Thanks also to the guests we met who were also very friendly and welcoming. Thanks Booth Court.
24 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Jan Williamson,
Thank you for sharing your experience of staying at Booth Court, a McCarthy and Stone development in Ipswich. We’re delighted to hear that you and your friend enjoyed your five-day stay and found the Guest Suite to be comfortable.
It is particularly heartening to read your kind words about Carlos and Abigail, the Duty Managers. Our teams strive to deliver an excellent service, and your feedback highlights the warm welcome, support and hospitality they provided throughout your visit. We will ensure they receive a copy of your review – it will mean a great deal to them.
We also appreciate your feedback regarding the shower. We are sorry for the inconvenience this caused during your stay, but we are pleased that the issue has now been reported and arrangements have been made for it to be addressed.
It’s wonderful to hear that you enjoyed meeting fellow guests and that your experience has encouraged you to book another stay. We look forward to welcoming you back next month.
Kind regards,
The McCarthy and Stone Team
Hi,my name is Mr j Herring
Hi,my name is Mr j Herring, my wife and I live in swnden court Darlington, we have lived here for 3 years and have found the development to have a warm and relaxed &friendly atmosphere, also since first meeting the house manager,alli lamb we have found her to be very friendly and helpful, as she will wherever possible do anything for the residents, therefore couldn't ask for a better house manager.
29 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Mr Herring,
Thank you for sharing your positive experience of living at Swinden Court, a McCarthy and Stone development in Darlington.
We’re delighted to hear that, over the past three years, you and your wife have enjoyed the warm, relaxed and friendly atmosphere within the development.
It is particularly heartening to read your kind words about Alli, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Alli’s friendly, helpful and resident-focused approach. We’re pleased to hear how much you value her support and willingness to go the extra mile for residents whenever possible. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Tribute to our new House Manager
Gina,our new HouseManager, is caring for us so well. She understands our problems and is so helpful in every way. If outside help,is required she logs it at once, and follows it up.We are very fortunate. From entury Court
Mairi Macmillan
26 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Mairi
Thank you so much for your kind review. We are delighted to hear that the House Manager Gina is settling into her role so well and providing such caring, helpful support. It is wonderful to know that she understands residents’ needs, acts promptly when outside help is required and follows things through. If you can advise which development, you refer to we will be sure to share your feedback with Gina.
Thank you again for your review
The McCarthy & Stone team
We stayed at Stanley Place in Garstang…
We stayed at Stanley Place in Garstang for two nights. What a lovely place. The manager Carla was very friendly and helpful. The room was on the ground floor, with a view on to the garden and the decor has a calming effect. All grey and white and modern. The kitchen and lounge facilities were available to use and a large tv in the lounge.As the weather was warm we sat out on the patio area where you looked out onto a beautiful garden and meadow. The people that lived here were friendly, advising us on what to do nearby We will definitely come back soon. Thanks to all you lovely people.
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay at Stanley Place a McCarthy & Stone development in Garstang and that the House Manager Carla made you feel so welcome with her friendly and helpful approach. It is wonderful to know you enjoyed the calming décor, garden views, shared facilities and patio area, as well as the warm welcome from the residents. We will be sure to pass on your kind words to Carla and the team.
We look forward to welcoming you back again soon.
The McCarthy & Stone team
Latham court, Sandbach.
I have stayed in the guest room at Latham Court a number of times and will definitely be back. The whole place is very peaceful and well run, it feels like a home from home. Lorna the manageress is always on hand and welcoming.
Thank you for having us.
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Jenny
Thank you for sharing your positive experience of staying in the Guest Suite at Latham Court, a McCarthy & Stone development in Sandbach. Our teams strive to deliver an excellent service and it was very thoughtful of you to mention Lotna. We will ensure they receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Won the lottery with our house manager…
Won the lottery with our house manager At Queens View. Friendly and caring , approachable with a very hands on positive attitude to resolving any problems big or small. She came in new to the role and has worked very hard to resolve inherited outstanding issues. She’s just brilliant.
28 July 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you so much for your lovely review. We are delighted to hear such kind feedback about your House Manager at Queens View a McCarthy & Stone development in Bramhall. It is lovely to know that her friendly, caring and hands-on approach has made such a positive difference, especially in helping to resolve outstanding issues. We will be sure to pass on your comments.
Thanks again for your review
The McCarthy & Stone team
Lovely house manager
I recently visited Beeches Gate to see a resident and managed to get myself a bit lost! Amanda, the House Manager, was so friendly and took the time to point me in the right direction.
While I was there, it was lovely to see how well she got on with the residents. She was chatting away to everyone and it was clear they all know and appreciate her.
I live in a similar retirement development, and it made me think how lucky the residents at Beeches Gate are to have someone like Amanda looking after them. She was warm, approachable and a real credit to the team.
27 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Beth
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that the House Manager Amanda was able to help you during your visit to Beeches Gate, a McCarthy & Stone development in Aberdeen and that her warmth and approachability stood out to you. It is wonderful to know that you saw first-hand the positive relationships she has built with residents, we will be sure to share your kind words with her.
Thank you again
The McCarthy & Stone Team
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