MC2 Saint Barth Reviews 1,370

I ordered a pair of swim trunks and I paid $165. A bill from Fed Ex came in the mail for $58.15! I had to pay an additional $58.15 for duty taxes?? I wrote the company and they responded that at the end of the purchase there is a small box (which you have to expand) that states that additional taxes can be charged.It's very shady and NOT customer friendly at all. Not at all open and honest!

I purchased five polo shirts for approximately 750 Euro and returned four of them. It took nearly two months to receive a refund, and even then, only three items were reimbursed. The company misrepresented the status of the refunded items, and customer service was unhelpful and unreliable throughout. Product quality was acceptable, but the overall service was highly unsatisfactory. I will not purchase from this brand again.

Based on numerous similar reviews, the company appears at best to be completely overwhelmed, and at worst to be engaging in malicious business practices. Dont purchase anything at MC2 Saint Barth!

I placed an order for £362 with MC2 Saint Barth because their website clearly advertises “Free Express Shipping for orders over £200.” What they don’t tell you up front is that you’ll be hit with huge hidden costs.

When my order arrived in the UK, FedEx demanded an additional £111 in duties and taxes before they would release the parcel. Nowhere during checkout was this explained. The retailer hides this in small print in their shipping policy, but the bold “Free Shipping” headline is misleading and deceptive.

When I complained, their customer service dismissed my concerns, insisting it was “clearly stated.” It is not. This is misleading advertising, plain and simple.

If you are in the UK (or outside the EU), be warned: your “free shipping” order could easily cost you 30% more than expected. I am filing complaints with the ASA and Trading Standards about this.

After reading other reviews, it's clear my recent experience at the MC2 Saint Barth store in Le Marais, Paris is not an isolated incident. I feel it's my responsibility to warn other customers about their deceptive business practices and appalling customer service.

The problems started when an employee provided inaccurate information about a product, which directly influenced my decision to make the purchase.

Immediately after the credit card was swiped, I realized the information was incorrect and I asked to cancel the purchase. This is where the truly shocking customer service began. The staff refused to cancel the sale, claiming their software "won't allow it," which is a completely baseless excuse. When pressed, they changed their story, stating that the store owner was "on vacation." In a desperate attempt to pawn me off, they pointed to a man who had remained completely silent and uninvolved throughout the entire ordeal, claiming he was the "store manager." His refusal to engage or offer any help made it clear that they were simply lying to me to avoid resolving the issue.

The entire team acted as if they were trained to be unhelpful and deceitful. It appears that once they have your money, there are no guarantees and no willingness to resolve any issues. The lack of transparency and a complete refusal to offer a solution is a significant red flag. I am highly disappointed in their behavior and strongly caution anyone from making a purchase here. It's unfortunate that such poor business practices seem to be a consistent issue at this location.

Very bad quality of the linen shirts. I washed the new mans shirt the first time according to the manual and it just ripped the whole way down… I wrote to the customer service, after several reminders I got a message, that I mistreated my bag and therefore they will not exchange the product. After making clear we talk about a linen shirt (we sent fotos all along) they just sent the same text with shirt in it.

We will never buy this brand again!

Very poor quality product. Couldn’t return it then got stung for £50 ‘import duty’ on my delivery from FedEx. My total order was £160 so cost me £210 for two poor quality t shirts. Beware.

Very poor quality product, ridiculous price. Even worse customer support.
Bought a swimming pants and it was thorn within the first week. Contacted customer support and the concluded that it was a sign of normal use.
No warranty.
What a scam. Do not buy stuff from this brand.

They have sent me a different and a cheaper item from what I ordered and they refuse to acknowledge their mistake by telling me that the order was shipped with the right item, even if I sent them photos of the label and the product itself, which of course is totally different from what I ordered. They responded to my initial mail, in order to investigate the matter after 2 weeks, so that I don’t even have the right to return the product back. They operate exactly like scammers, even if they are a famous and expensive brand. Even Chinese brands won’t follow this shameful strategy. The customer service is totally useless and if your order from them, it is a risk that you will be scammed.

I was sold a very expensive linen shirt (£130). I wore it twice. On the second wash the sleeve detached from the shoulder. I went back to the Kings Road, London store I bought it at. The manager was hostile from the outset. She whatsapped her HQ and told me they said I could neither have a refund nor a replacement and the damage was my fault. Which was ludicrous. I then emailed the customer service email. After two weeks they responded saying the damage was "wear and tear" (how? after two times of wearing?) and they would not be refunding me. Really unsatisfactory.

Complaint about MC2 Saint Barth x Pantone swim shorts

I purchased these MC2 Saint Barth x Pantone swim shorts expecting a premium product. Unfortunately, after only a short period of light use, the front logo patch began to unravel and fray – which is completely unacceptable for a product in this price range and brand category.

The fabric and overall construction seem fine, but the stitching and detailing – especially on the prominent front logo – are of very poor quality.

I reached out to the manufacturer directly, but they refused to acknowledge this as a legitimate defect. I find this response highly disappointing and not in line with what one would expect from a brand that markets itself as high-end.

At this point, it feels like I paid for the name rather than for actual quality. I cannot recommend this product to others who are looking for durable, well-crafted swimwear. I sincerely hope the brand reconsiders how it handles quality control and customer feedback.

The customer service does not exist, the online return process does not work even though I ordered from the EU. That’s a pity. I thought it was a recognised brand.

I take it to the consumer protection office. It’s illegal not to accept returns within the EU.

Linen shirt poor quality and colour not consistent - was a good brand but not any more..

Garbage quality. Awful customer service.

No refund to UK customers - do not buy from this website- Why do you have a UK website if you are not willing to service UK Customers? Customer service have given no help. I bought a swimsuit for over £140 and £10 shipping on top of this. It is not clear on the website, and I bought it whilst in Spain so not sure that it came up, tho they've been clear that I ticked a box.
The swimsuit in Large is far too small for me, although I checked the sizing on the website. I am a standard UK 12 and it should have been huge if it was sized correctly.
Really poor customer service for what is purporting to be a quality brand - they're certainly charging plenty.

I've offered to pay the postage to Italy and everything, and they have refused. The UK is hardly an outpost of the world. Shocking.

Do not order from the brand
I ordered one bag only : however they shipped two bags and charged twice .
Regardless of numerous emails they did not rectify .
They ignored all emails instead of trying to rectify
If you are outside Italy and in Australia you cannot return .
American Express has been notified

NO RETURNS OR EXCHANGES FOR UK customers.

Poor customer support, and QR code didnt work. Then it did matter any way because we received this message on email.

"Upon reviewing your request, we confirm that returns or exchange are not allowed for order placed from countries outside CEE as per our policy stated on our website."

Received my shirt after paying £10 postage. Very nice. Followed by a request for £46.88 postage to FedEx which Mc2 said I had to pay!!! What an absolute shocker!! Terrible response from MC2…do not purchase in the UK unless you’re expecting an enormous postage cost to follow.

If you live in the USA - they will not exchange or refund. BE CAREFUL! It is extremely misleading. They target audience in the USA via Instagram and Facebook and will not offer return or exchange! Crazy! I had no idea what size to get, so I got multiple. I was shocked that I could not return the items that did not fit. Will never order again! BUYER BEWARE! Their return policy: "For orders placed outside the European Union, it is not possible to return or exchange the items, according to art. 59 of d. lgs. 206 06.09.2005 and ss. mm. e ii. (cd. "Codice del Consumo")."

This company has the most horrific customer service. They are not a United States company and they do not adhere to typical Customer Service standards. I have purchased around 25 $100USD shirts from this company online, and at boutiques in Miami and Rome- and I’ve had two issues. One was an online delivery that never showed up at my building, which they refused to assist with as they just stated “FedEx delivered it” and brushed it off and said there’s nothing they would do.
The next was another multiple shirt delivery and one of the three $100.00 shirts- (exact same as the other 2 shirts in the order) was smaller than the other two and they said “sorry our terms and conditions are that orders delivered outside of the EU are not returnable.” -Another case of them saying there’s nothing they will do when I am out the hundred dollars.
They don’t see big picture and don’t focus on the customer rather they stick to their ridiculous terms and conditions and are far too pragmatic to be doing business in the United States. They should cease and desist.

The quality of the elastic on the men’s costume is very bad. After two seasons they are totally unstretched and no longer wearable. This is a pitty given their nice designs and patterns and not to mention expensive price tag. This does not happen with the costumes of Villebrequin.