Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,089)

293 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an amazing time picking out rings…

Had an amazing time picking out rings for our wedding. We had time to browse, look at various options and were given helpful guidance along the way. So happy with our purchases and can’t wait for the big day!

13 June 2026
Rated 5 out of 5 stars

I have Just been into Marlows and spoke…

I have Just been into Marlows and spoke to Marieanne , (hope that’s how it’s spelt)
And the experience was outstanding from start to finish. Their expertise, attention to detail, and ability to understand my preferences made the engagement ring selection process seamless and enjoyable. They provided thoughtful recommendations, answered every question thoroughly, and made me feel confident in such an important purchase. The level of service exceeded my expectations, and I am truly grateful for their help in finding the perfect ring.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Marianne was absolutely wonderful from…

Marianne was absolutely wonderful from start to finish. She was so friendly, patient, and knowledgeable while helping me choose my wedding ring. She offered thoughtful advice, and made the whole experience feel special and stress-free.

She also gave guidance on choosing earrings to complement my bridal look, which I really appreciated. Nothing felt rushed, and her expertise and genuine enthusiasm made all the difference.

Thank you, Marianne, for your help and for making such an important part of our wedding such a lovely experience. I would highly recommend her to anyone looking for exceptional service and honest advice.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, 10/10 would recommend! We came in previously for our engagement ring and knew we wanted to come back. Marianne, was absolutely brilliant and helped us massively in deciding what we wanted.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Carmen was outstanding

Carmen was outstanding - the perfect ring and bespoke made. I will be returning to Carmen and so, so pleased with the engagement ring. Thank you to Marlowe, especially to Carmen.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

We had the most amazing experience with…

We had the most amazing experience with Kay at Marlow’s Diamonds while choosing our wedding rings. From the moment we walked in, Kay made us feel completely comfortable and genuinely cared about helping us find the perfect rings for such a special occasion.
Her knowledge, patience, and attention to detail were outstanding, and she took the time to understand exactly what we wanted without ever making us feel rushed or pressured. Kay made the whole experience exciting, personal, and memorable, which is exactly what you hope for when choosing wedding rings together.
The quality of the rings is incredible, and we couldn’t be happier with our choice. Thank you, Kay, for making such an important milestone even more special — we truly appreciate all your help and would highly recommend both Kay and Marlow’s Diamonds to anyone looking for exceptional service and beautiful jewellery!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!

FANTASTIC!

Everything was excellent from the lovely lady who greeted me to Marianne who was fantastic. She helped guide me through the multitude of options with her knowledge, expertise and advice. Brilliant.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Made the stress of buying an engagement ring so effortless and I’m so happy with my purchase. Carmen is wonderful and so helpful!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, friendly and helpful. Nothing too much trouble and the advice is honest and work completed in a timely fashion

12 June 2026
Unprompted review

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