Marlows Diamonds Reviews 

3,100
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely welcoming, friendly, and deeply knowledgeable when guiding shoppers through important jewelry purchases. Shoppers emphasize that the relaxed, personalized atmosphere makes choosing engagement rings and wedding bands a truly special occasion. However, some people mentioned that the business provides remarkably prompt aftercare services, including fast ring cleanings, thorough polishings, and on-site sizing alterations. Reviewers consistently highlight the outstanding attention to detail, excellent product quality, and exceptional care provided during every single visit. People note that returning to the store is always an absolute pleasure due to the consistently brilliant service.

What people talk about most

Staff

People report positive experiences with staff, describing them as exceptionally welcoming, patient, and... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting the professional and... See more

Product

Clients share positive opinions on product, expressing deep satisfaction with the stunning quality and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the friendly, patient, and... See more

User experience

Reviewers express strong satisfaction regarding user experience, highlighting first-class service and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linda made our experience just that extra special for our wedding ring shopping offering expert advise. Very friendly and would highly recommend. Thankyou Linda

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

I had a fantastic experience at Marlows Diamonds. The staff were incredibly friendly and helpful. I bought my wife’s engagement ring from them 10 years ago, and they still remembered me! It was such a... See more

Rated 5 out of 5 stars

Very welcoming as soon as I arrived. Marianne was very helpful with making my diamond choice, so friendly. Really happy I chose to come to Marlow's for my engagement ring.


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,100)

304 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a fantastic experience at Marlows

I had a fantastic experience at Marlows Diamonds. The staff were incredibly friendly and helpful. I bought my wife’s engagement ring from them 10 years ago, and they still remembered me! It was such a lovely personal touch. The service was exceptional, and I couldn’t have asked for anything better. Highly recommended!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

The quality customer service provided…

The quality customer service provided is perfectly match with the stunning products available in store. Alison was so very patient and knowledgeable which suited our specific preferences and appetite for
My wife’s New anniversary Diamond Ring.

This is the second time
Visiting Marlow’s and I’m sure it will not be the last.

Thank you Alison and the team for
A first class and very personal Experience.

I would highly recommend Alison and Marlow’s.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing friendly service

Very welcoming as soon as I arrived. Marianne was very helpful with making my diamond choice, so friendly. Really happy I chose to come to Marlow's for my engagement ring.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a lovely experience at Marlow’s

I had a lovely experience at Marlow’s, and I’d especially like to thank Sarah for all her help in choosing my engagement and wedding rings. She was incredibly friendly, patient and helpful, and made the whole process feel so easy and enjoyable.

Sarah was always happy to give advice and made sure I felt confident with my choices. I’m absolutely in love with both rings and couldn’t be happier with them. Thank you so much, Sarah, for making such a special purchase even more memorable! ❤️

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Always a pleasurable experience when we come in. Was served by Sandeep and he was very helpful in making the right choice.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

We’ve been coming to Marlows for years and always have amazing service and quality. Particularly Sandeep, who is brilliant. Highly recommended!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

This was my first visit to Marlows

This was my first visit to Marlows. We was seen by Marianne who gave us an exceptional experience. We came to view our wedding bands and came away with our purchase which we are both incredibly pleased with.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Marlows Magic.

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring.
The service is professional and I have just visited for my ring to have a service. Kym made me feel valued and that my custom was greatly appreciated. They happily serviced my ring and I will hopefully make another purchase soon. Thank you 😊

10 August 2026
Unprompted review

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