Marks Electrical Reviews 

118,164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 17,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting the option for next-day delivery and accurate tracking updates. Many people commend the delivery staff for their politeness, professionalism, and careful handling of products, frequently noting their helpfulness in placing items and removing old appliances. The overall service, from easy online ordering to communication about delivery times, is frequently described as excellent and hassle-free. However, some customers also noted issues with the installation service, reporting problems like disconnected washing machines or damaged dishwasher connections. A few other people also felt that the delivery team left items curbside despite clear access, and some experienced delays or missed delivery slots. There were also instances where products arrived faulty or became defective shortly after delivery, leading to frustration with the company's handling of returns and repairs.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the delivery teams for being friendly,... See more

Service

Consumers generally report positive experiences with the service, often describing it as first-class,... See more

Product

Users describe positive interactions with product, often highlighting the quality and competitive pricing of... See more

Order

Customers had positive experiences with order, praising the ease of the online ordering process and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order/very easy to do, great to be able to have next-day delivery, very good tracking, and the happiest delivery I've experienced ... Mark was so funny, as well as him knowing his stuff and doin... See more

Rated 5 out of 5 stars

Amazing! The best electrical retailer in the UK! Great prices, great correspondence, amazing delivery service. I cannot fault anything that Marks Electrical did one bit. They have their own delivery t... See more

Company replied

Rated 5 out of 5 stars

Lovely drivers ( Mickey and Mike) very helpful despite the fact that Marks didn't give them the right info to say that despite us having Marks Plus membership, removal of our old machines was include... See more

Company replied

Rated 5 out of 5 stars

I ordered a Fridge Freezer, it was delivered the next day within the time slot that was given. The delivery men were great they were really careful when unloading it from the van and bringing it down... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

118K reviews

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4.8

All reviews

(118,164)

16,495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problems of my making with payment…

Problems of my making with payment experience.
Spoke to Theo in Sales, Very helpful and sorted out problem quickly and efficiently. 5 star service!

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so happy to hear our team was able to quickly resolve your payment issue. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering. Price was good. Emailed instructions for delivery & a 3 hour slot on delivery which was actually late but driver rang to apologise so all good.

9 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're glad to hear that you found the ordering process easy and the price good. We appreciate the positive feedback regarding our delivery communication, and we're happy the driver apologized for the delay.

Rated 5 out of 5 stars

Great delivery

Excellent communication prior to delivery, which was right on time. Corey and Matt were very pleasant and helpful getting the appliance in place.

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about the excellent communication and timely delivery. We appreciate your kind words about our team being pleasant and helpful with your appliance.

Rated 5 out of 5 stars

Great service and delivery with a…

Great service and delivery with a smile. On time and happy to help, thank you to Mike & Otto for the help

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you received great service and that our team was on time and happy to help. Thank you for your kind words!

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent - on time, found us easily (not everyone does!) and both Matt and Mike were friendly, professional and efficient. We had to remove our front gate to get the appliance in (without its packaging!) and they were really careful with it and also our property. Would highly recommend.

2 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your excellent delivery experience! It's wonderful to know our team was friendly, professional, and efficient, especially when carefully handling your appliance and property. Thank you for your high recommendation.

Rated 5 out of 5 stars

Hassle free and friendly delivery by…

Hassle free and friendly delivery by Mike and Otto

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy to hear that your delivery was hassle-free and that our team provided friendly service.

Rated 5 out of 5 stars

Delivery service

Delivery service

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great Delivery Service

Delivery 519672
The guys arrived on time and full of character, very helpful and efficient with the delivery and taking away the old machine.
Great delivery service & price overall
Thank you chaps!

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy to hear that our delivery team was on time, helpful, and efficient with your delivery and the removal of your old machine. Thank you!

Rated 5 out of 5 stars

Corey & Matt excellent delivery

Corey & Matt were excellent. They kept me informed about the delivery slot and were bang on time.

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was on time and that you were kept informed throughout the process. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very good

First order/very easy to do, great to be able to have next-day delivery, very good tracking, and the happiest delivery I've experienced ... Mark was so funny, as well as him knowing his stuff and doing such a great job, and it was great to have such a good laugh alongside vital washer install. Sounds great doing the initial test cycle. With being long-term disabled/housebound, especially appreciate such a good experience. Thank you!

10 July 2026
Rated 5 out of 5 stars

These are top blokes Baz & Brad

These were top blokes Baz & Brad. They're communication from the start was excellent. Letting me know all the time when they were coming.
They checked my TV once they had delivered it.
Such lovely guys.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Good price for value

Good price for value . High quality customer service .

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy you found our prices good and our customer service to be of high quality.

Rated 5 out of 5 stars

Fantastic delivery and installation…

Fantastic delivery and installation from Mike and Otto. Very quick whilst being careful. Very knowledgeable and explained everything simply.

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you had a fantastic delivery and installation experience. We're glad our team was quick, careful, and knowledgeable, explaining everything simply.

Rated 5 out of 5 stars

Great service from order to deliver

Great service from order to deliver, kept informed at all times and the delivery guy’s were fantastic.

A big thank you to Dean Bayley who provided much needed assistance when I made a mistake when ordering, all resolved with minimal fuss.

Great service, and fantastic employees.

10 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you received great service from order to delivery and were kept informed throughout! It's wonderful that our delivery team was fantastic. We're especially glad our team member could provide much-needed assistance and resolve your ordering mistake with minimal fuss. Thank you for your kind words about our service and employees.

Rated 5 out of 5 stars

Brilliant company all round

Brilliant company all round

3 July 2026
Marks Electrical logo

Reply from Marks Electrical

We truly appreciate your positive feedback and are so glad to hear you consider us a brilliant company all around. Thank you for your kind words!

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Excellent product at a good price with fast delivery and customable extras. Excellent coms at every stages. Will definitely use again. Thanks!

4 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you had a smooth transaction and found our product excellent and well-priced. It's wonderful to hear you appreciated the fast delivery and excellent communication throughout. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very competitive prices, quick reliable delivery service. Would definitely use Marks Electrical again.

10 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our company excellent to deal with, with competitive prices and quick, reliable delivery. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great delivery

Item as described. Delivery easy to arrange. Great communication, three hour delivery slot was good and the app showing progress of the delivery lorry was brilliant. The chap who delivered was excellent.

9 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such a positive experience with your delivery! We appreciate your kind words about our communication, delivery slot, and the progress tracking app. It's great to know our delivery person was excellent.

Rated 5 out of 5 stars

Great service and products from Marks Electrical

Great service from Marks Electrical. We have used them twice now and each time I am very happy with their products and service. Communication emails are sent at every stage, keeping us informed (confirmation of order; despatch notification; delivery tracker; delivery confirmation). Delivery drivers are always friendly, polite and courteous. Products have been top quality and well packaged. We have been very happy with our buying experience, thank you.

14 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you've had such consistently positive experiences with us! It's wonderful that our communication, friendly delivery drivers, and product quality have met your expectations. Thank you for your kind words.

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