Marks Electrical Reviews 

118,758
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

Rated 5 out of 5 stars

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

Rated 5 out of 5 stars

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

Rated 5 out of 5 stars

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

119K reviews

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4.8

All reviews

(118,758)

17,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with the delivery and installation

I had a great experience with the delivery and installation. The two men were very kind and efficient and the fridge freezer was perfect - I highly recommend x

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery and installation experience was great and that our team was kind and efficient. It's wonderful to know you're happy with your new fridge freezer!

Rated 5 out of 5 stars

The fridge/freezer came within the…

The fridge/freezer came within the timescale,delivered by a very amiable you man who sorted out the problem of how to get the plug to the socket.Could not have gone better

18 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your fridge/freezer delivery was within the expected timescale and that our team was able to help with the plug. We're glad everything went so well!

Rated 5 out of 5 stars

Excellent

Excellent. Decided to buy a new freezer around mid-day yesterday, phoned Marks Electrical, price matched and more, delivery received today at 12:08. Unpacked, ready to plug in once settled in 4 hours, registration complete by 12:45. Very pleased.

23 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience! It's wonderful that we could price match and deliver your new freezer so quickly. We're glad you're very pleased with everything.

Rated 2 out of 5 stars

Price was good. Delivery guy rude

Price was good. Delivery was quick. Signed up to the 12 month Marks Membership so that the old Freezer would be collected. This was not logged for collection and when queried with delivery guy (Stan he called himself) he was dismissive and very rude. Won't bother buying again due to this guy.

22 July 2026
Rated 5 out of 5 stars

Great product and delivery

Great product and delivery, give you a time slot of when expected and very helpful, I ordered a freezer before and was that happy ordered a fridge as well, will use again.

21 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such a positive experience with both your freezer and fridge orders! It's wonderful to know our delivery time slots were helpful and that you'll use us again.

Rated 5 out of 5 stars

Leibherr Refrigerator

I telephoned my order for a Leibherr refrigerator to Marks Electrical because I had a couple of questions. I spoke to Theo who answered my questions and placed the order. Theo was friendly and professional throughout the process. My order (free delivery)arrived the following morning soon after 8am. Again, delivery men were professional and friendly. A good experience throughout.

22 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with us! It's wonderful that our team could answer your questions and that your delivery was prompt and professional. We appreciate your kind words!

Rated 5 out of 5 stars

professional

Theo was extremely professional and helpful throughout the whole process. He took the time to answer all my questions clearly and made everything very easy to understand. I really appreciated how efficient he was in arranging next-day delivery, which made a huge difference. Excellent service – thank you, Theo!

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience! It's wonderful that our team member was professional and helpful, taking the time to answer your questions clearly. We're especially glad that the efficient arrangement of next-day delivery made such a difference for you. Thank you for your kind words!

Rated 5 out of 5 stars

Delivery was quick and effective

Delivery was quick and effective

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was both quick and effective. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Very friendly

Very friendly, reliable and helpful! From ordering to great delivery by Rani & Vali!

20 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your experience, from ordering to delivery, was friendly, reliable, and helpful! Thank you for your kind words.

Rated 5 out of 5 stars

Nice delivery lads cheers

Nice delivery lads cheers

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that our delivery team provided such great service. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Excellent friendly and swift delivery

Excellent friendly and swift delivery
Highly recommend

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you experienced excellent, friendly, and swift delivery. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Great delivery experience!

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed?

Any on the day of the delivery the team were excellent! On time, great comms, polite, courteous and clearly happy doing their job and proud of who they worked for.

Well done Marks Electrical - it’s great to see there are still some decent employers out there!

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that our delivery team provided excellent service! It's wonderful to know they were on time, communicated well, and were polite and courteous. We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

we have used Marks Electrical many…

we have used Marks Electrical many times , and have always been happy with our products .

26 August 2025
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you've had consistently positive experiences with us and have always been happy with your products. Thank you for your continued trust!

Rated 5 out of 5 stars

Great service

Great service by a very friendly and helpful delivery team. Will definitely buy from Marks Electrical again.

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided such great service and were friendly and helpful. We truly appreciate your kind words and look forward to serving you again!

Rated 4 out of 5 stars

Delivery was later than original time…

Delivery was later than original time but they kept me informed . Every thing else fine.

16 July 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your feedback and are glad we kept you informed about the delivery. We're happy everything else was fine.

Rated 5 out of 5 stars

Good price

Good price
Very efficient delivery

22 July 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was great. Thank you for taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Dean couldn't have been more helpful

Dean couldn't have been more helpful. He talked us through what it would cost for our purchase. Delivery and installation.

22 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so happy to hear that our team provided such helpful and clear information regarding your purchase, delivery, and installation. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Very good service

Very good service

20 July 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was great. Thank you for taking the time to share your positive feedback with us!

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