Marks Electrical Reviews 

118,382
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 17,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward ordering process and the convenience of next-day delivery. Many praise the delivery service for its efficiency, punctuality, and consistent updates. Reviewers consistently commend the staff, especially the delivery teams, for their professionalism, helpfulness, and friendly demeanor, often assisting with installation or removal of old appliances. However, some customers also noted issues with product quality, reporting appliances that were faulty upon arrival or shortly after purchase. Additionally, a few people mentioned dissatisfaction with delivery experiences, citing instances where items were left curbside, delivery slots were missed, or communication about delays was unclear.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the delivery teams for being friendly,... See more

Service

Consumers generally report positive experiences with the service, often describing it as first-class,... See more

Product

Users describe positive interactions with product, often highlighting the quality and competitive pricing of... See more

Order

Customers had positive experiences with order, praising the ease of the online ordering process and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order/very easy to do, great to be able to have next-day delivery, very good tracking, and the happiest delivery I've experienced ... Mark was so funny, as well as him knowing his stuff and doin... See more

Company replied

Rated 5 out of 5 stars

Amazing! The best electrical retailer in the UK! Great prices, great correspondence, amazing delivery service. I cannot fault anything that Marks Electrical did one bit. They have their own delivery t... See more

Company replied

Rated 5 out of 5 stars

Lovely drivers ( Mickey and Mike) very helpful despite the fact that Marks didn't give them the right info to say that despite us having Marks Plus membership, removal of our old machines was include... See more

Company replied

Rated 5 out of 5 stars

I ordered a Fridge Freezer, it was delivered the next day within the time slot that was given. The delivery men were great they were really careful when unloading it from the van and bringing it down... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

118K reviews

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4.8

All reviews

(118,382)

16,753 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marks Electrical give a fantastic…

Marks Electrical give a fantastic service. Very quick next day delivery, excellent drivers, and to top it off always cheaper. 😄

29 January 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our service fantastic, with quick next-day delivery and excellent drivers. We appreciate you highlighting our competitive pricing!

Rated 1 out of 5 stars

Disgusting delivery driver’s attitude

I was told by the Marks Electrical delivery men that there was a problem and that my old fridge freezer which was exactly the same dimensions as my new one would not fit back on the van and that they were leaving it on my driveway. I challenged this as they brought my old appliance outside, he asked where he was putting it, I said surely if you’ve removed something the same size as my old one it will fit on your van, no chance was the answer and go have a look. I was then told it’s gonna make it hard work for them for the rest of the day as Marks Electrical don’t think of them when booking deliveries and collections, I’m sorry but not my problem. One of the guys then called me a pain in the arse for not letting them leave the fridge freezer, the Marks Electrical guys attitude was a disgrace.

12 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Good afternoon,

I understand the customer service manager has spoken to you regarding this situation.

Please let us know if any other help or assistance is needed.

Rated 5 out of 5 stars

Excellent delivery for my American…

Excellent delivery for my American fridge freezer thank you

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that the delivery of your American fridge freezer was excellent. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

From start to finish an easy process

From start to finish an easy and professional process carried out by a team obviously committed to customer service and satisfaction. We has unpressured guidance on the choice of appliance and then delivery arranged at for a day that suited us. Although the delivery drivers were later than originally planned Hardly surprising on a very hot Saturday with very busy roads), they kept us informed of there progress and were both a credit to their company.

4 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided unpressured guidance and arranged a convenient delivery. We're glad our delivery drivers kept you informed and were a credit to our company.

Rated 5 out of 5 stars

Great delivery

Great delivery. Clean, quick, and very well done.

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so glad to hear that your delivery was clean, quick, and very well done. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great delivery team thank you

Great delivery team thank you

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that our delivery team did a great job for you. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Great customer service and the delivery…

Great customer service and the delivery guys Ravi and Vali were so polite, friendly and helpful.
Very happy

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you experienced great customer service and found our delivery team polite, friendly, and helpful. We're delighted to hear you're very happy!

Rated 5 out of 5 stars

Delivery team were excellent

Delivery team were excellent
No problems

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that our delivery team provided excellent service and that you experienced no problems. Thank you for your positive feedback!

Rated 5 out of 5 stars

Washing machine delivered on time and…

Washing machine delivered on time and great friendly drivers - order reference 522444.
Would certainly recommend.

13 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your washing machine delivery was on time and that our drivers were friendly. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, on time.

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was on time. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Very helpful delivery

Very helpful delivery

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you had such a positive experience with our team. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Helpful courier and easy delivery

Helpful courier and easy delivery

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are delighted to hear that our courier was helpful and that you experienced an easy delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Order the chest freezer yesterday from…

Order the chest freezer yesterday from mark's electrics being delivered today. Excellent service. Very happy with item. Can't wait to turn on. Just letting it rest for 4 hours. Will definitely use them again. Can't fault them top marks. Thank you for a great service

14 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such an excellent experience with us and are very happy with your new chest freezer. We're glad you'll use us again!

Rated 5 out of 5 stars

Great place to buy home appliances

Easy to navigate on their website. It's well detailed as other companies does not include the weight (fridge). In terms of delivery, it's very quick. Arrived after a couple of days from ordering. They also provide time slots. The delivery guys, Corey & Matt were helpful. Installations and instructions. They were very careful with the package. They called 10 mins before arriving. All good!

14 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with us! It's wonderful that our website was easy to navigate and provided helpful details. We appreciate your kind words about our quick delivery service and the care taken by our delivery team.

Rated 5 out of 5 stars

Thanks for the great delivery

Thanks for the great delivery

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was great. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Thank you.

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you experienced excellent service and delivery. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Delivery team were amazing and polite

Delivery team were amazing and polite. Very quick and effortless service.

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided you with such an amazing and polite experience. It's wonderful that you found our service quick and effortless!

Rated 5 out of 5 stars

super efficient purchase and delivery

super efficient purchase and delivery. Top job!

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your purchase and delivery were efficient. Thank you for your positive feedback!

Rated 5 out of 5 stars

Marks Electrical Experience

Marks Electrical were chosen by the insurer to replace my electric oven. They quickly contacted me to say that the order was being processed and further communication from that point was excellent. The oven was dispatched two days later and delivery tracking information provided.
I was kept updated with the delivery time and the delivery guys called me when they were 45 mins away. They arrived on time.
Called Ravi and Vali they were very friendly and helpful and thankfully carried the oven into the house leaving it where I needed it. All in all a great experience.

14 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your excellent experience with us, especially since we were chosen by your insurer! It's wonderful that our communication, tracking, and delivery team provided such a smooth process. We're so pleased Ravi and Vali were friendly and helpful.

Rated 5 out of 5 stars

Super helpful with delivery

Super helpful with delivery - thanks to Mark and Stephen. Great service - will use company again

15 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found our delivery service super helpful and received great service. We appreciate your kind words and look forward to serving you again!

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