Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music Store

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,507)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price

Online order was straightforward. Price was better than anywhere else. Pick up was easy. What more can you want?

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful business and service

I went in there yesterday to replace some guitar strings for my cousin to play at my wedding reception that was coming up shortly and the lady were soo pleasant and helpful and really made me feel at ease. The guitar was ready within an hour and it looked brand new after a great clean up as well. The work was also very well priced and thank you for everything.
I very highly recommend this business to anyone and the lady made my day.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Top drawer online shopping experience

First time purchase with Mannsmusic whom I came across by chance whilst researching the EHX looper pedal I eventually bought from them. What a happy accident that was. Unbeatable price, top quality item and very rapid dispatch. The pool of online retailers that I trust has now increased by one and I look forward to dealing with Mannsmusic again very soon.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great price and excellent back up service, Speedy and polite. Manns have been going a long time and for good reason.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Ampeg Venture bass amp

Ordered Ampeg Venture V3 bass amp, excellent service. I paid for Saturday delivery, which didn't happen (fault of the courier), but the shop immediately refunded the extra cost of weekend delivery.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Takamine P7NC

Took delivery today of this stunning Takamine - gorgeous to look at, to
hold and to play. Just as described by the shop. Really pleased.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Great price and service

I have been looking for a Guild Polara for a while and UK stock has not been great. Was delighted to see my local music shop could order one for me at an amazing price. Great communication and a fantastic guitar. I am very happy

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - my order arrived extremely quickly, and the product is great quality at a good price. I will use again, and highly recommend to others.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome little music shop

Awesome little music shop! Great service with lovely people looking after you. Managed to find 'my' guitar for the same price as all the other large guitar / music shops. Not only that but I didn't have to faff about with delivery nonsense with DPD because, as it's a local shop, I can buy my guitar and take it home there and then. Ingenious! Thanks Darcey

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, ordered guitar 12 moon and delivered next day.
Courtesy call to check if I had received item. Also cheaper than other suppliers for same item.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service, price and product

My Yamaha Pacifica was delayed as when prepared for delivery some damage was noticed. Rather than send out, I was given the option to wait for new stock or refund. Once stock was back in it was promptly sent out and very pleased.

17 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look