MandM Reviews 115,298

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 17,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the competitive pricing, often highlighting significant savings. Many people appreciate the efficient service, with orders frequently arriving quickly and as described, making the overall purchasing process smooth and easy. However, some people were dissatisfied with aspects of their order and delivery. A few customers reported issues with lost parcels, delayed deliveries, or receiving incorrect items. There were also mentions of difficulties with customer service when trying to resolve these order-related problems, with some feeling that communication was lacking or that resolutions were not satisfactory.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product. Customers frequently praise the excellent quality of... See more

Price

Customers had positive experiences with price, consistently finding competitive and affordable prices on... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of products, often... See more

Order

Consumers have mixed experiences with orders. Many praise the ease of ordering, quick delivery, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cant fault the trainers, or price and shipping is ok. Would be better if shipping was quicker or cheaper but thats not necessiarly m&m costings

Rated 5 out of 5 stars

MandM, Great service & Fast delivery. Orded 28th april and arrived 1st may . Good choice of sketchers sandles, got myself 4 different pairs all at a great price. Highly recomend Excellent A*****

Rated 5 out of 5 stars

Easy to use site with great communication. You have a great selection to choose from and actually had stock in that you were advertising! So good that I bought another pair a week later.. would defi... See more

Rated 5 out of 5 stars

M and M always offer branded goods at very competitive prices. I bought some trainers and jogging bottoms for myself and some gifts for my family. The parcel arrived quickly and the quality of the pro... See more


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic value for money

Fantastic value for money. I've bought 4 pairs of Converse in the last 2 weeks. The annual fee for Unlimited postage is a great deal. Delivery is quick too. Thanks

25 April 2026
Rated 5 out of 5 stars

Love this website-excellent value and service

Love this website! It’s really easy to use and shows at a glance what sizes are available plus more detailed descriptions if you want them. They have a massive range of brands, styles and products. Everything is well priced, good quality and excellent value. I would definitely recommend the unlimited shipping option which lasts for 12 months and is brilliant because ordering just once is never going to happen! Delivery is always on time, and frequently ahead of schedule. Very happy repeat customer.

7 May 2026
Rated 5 out of 5 stars

Fast delivery service

I have their next day delivery and it’s amazing always gets to me the next day I’ve never found things like this anywhere else for the same price good service.

1 May 2026
Rated 1 out of 5 stars

We didn’t receive our parcel

We didn’t receive our parcel, despite using Apple Pay some how it was sent to an address we lived in 12 years ago (not sure where this data came from) we know it was rejected and returned to sender as Royal Mail told us and we have screen shots but when I contacted M and M, they have yet to give us a refund or acknowledge this, they are just escalating.

30 April 2026
MandM logo

Reply from MandM

I apologise for the inconvenience caused by not receiving your order.
I have sent you a message now so we can look into this further for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look