MandM Reviews 115,298

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 17,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the competitive pricing, often highlighting significant savings. Many people appreciate the efficient service, with orders frequently arriving quickly and as described, making the overall purchasing process smooth and easy. However, some people were dissatisfied with aspects of their order and delivery. A few customers reported issues with lost parcels, delayed deliveries, or receiving incorrect items. There were also mentions of difficulties with customer service when trying to resolve these order-related problems, with some feeling that communication was lacking or that resolutions were not satisfactory.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product. Customers frequently praise the excellent quality of... See more

Price

Customers had positive experiences with price, consistently finding competitive and affordable prices on... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of products, often... See more

Order

Consumers have mixed experiences with orders. Many praise the ease of ordering, quick delivery, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cant fault the trainers, or price and shipping is ok. Would be better if shipping was quicker or cheaper but thats not necessiarly m&m costings

Rated 5 out of 5 stars

MandM, Great service & Fast delivery. Orded 28th april and arrived 1st may . Good choice of sketchers sandles, got myself 4 different pairs all at a great price. Highly recomend Excellent A*****

Rated 5 out of 5 stars

Easy to use site with great communication. You have a great selection to choose from and actually had stock in that you were advertising! So good that I bought another pair a week later.. would defi... See more

Rated 5 out of 5 stars

M and M always offer branded goods at very competitive prices. I bought some trainers and jogging bottoms for myself and some gifts for my family. The parcel arrived quickly and the quality of the pro... See more


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115K reviews

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Rated 2 out of 5 stars

Rip Off Returns Label

Ordered some clothes, was a bit annoyed to find that i needed to pay to purchase a returns label. As I was unsure on sizing, i bought a label.

The good arrived when they said they would, in a timely fashion.

I opened the packaging to find my goods, but no returns label. That is pretty dodgy as they'd charged me 3 quid for one.

My advice; think twice about walking in to the returns label trap. By one at your own peril, or stick with online retailers that offer free returns.

1 May 2026
Unprompted review
MandM logo

Reply from MandM

I apologise for the inconvenience caused by not receiving a returns label inside your parcel. 
We’ve gone paperless for our returns! Visit our returns portal - https://mandmdirect.returns.international, enter your order details and follow the simple steps to return your items to us. If you have already purchased a label, you can download it from there.

Please allow 14 days for the parcel to get back to us and remember to keep your receipt as proof of return.

Rated 3 out of 5 stars

Always a bigger size

Ordered sandals exactly the same make and size I always wear and they were huge and had to be sent back at my own expense and took a while before my money was returned
This has happened before with another pair of sandals I ordered so won’t be ordering again as gets expensive paying postage and them to return them

2 May 2026
Rated 5 out of 5 stars

Absolutely Brilliant!

I’ve just done the best holiday shop ever with MandM and I’m genuinely blown away. I ordered 8 T‑shirts, 5 pairs of shorts, sliders, a baseball cap, 3 pairs of swimwear AND a full tracksuit — all for under £180. The value is unreal.
Everything arrived quickly, the quality is spot‑on, and the sizing is perfect. No faff, no stress — I literally just need to press, pack, and I’m ready for Cancún. It’s rare to find a place where you can sort your whole holiday wardrobe in one go without spending a fortune, but MandM absolutely delivered.
If you want great brands, great prices, and a totally hassle‑free shop, I can’t recommend them enough. Five stars from me!

5 May 2026

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