Who ever is in charge at Mamedica, please listen carefully! Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, ma... See more
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I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
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Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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They have always been so helpful thank…
They have always been so helpful thank you great service and great interactions
15 May 2026
Unprompted review
Reply from MAMEDICA
Hi Vikesh,
Thank you for your kind review. We hope you continue to experience great service from us!
Reply from MAMEDICA
Hi Anthony,
Thank you for your great review. We are glad to hear that you are enjoying our service.
Excellent customer service
Excellent customer service! Nicola was very proactive with helping me, and so polite too. Well done 👍🏼
11 May 2026
Unprompted review
Reply from MAMEDICA
Hi Cem,
Thank you for the great rating and feedback on how Nicola has assisted you with your query. We will be sure to pass on your kind message!
100% best customer service
From the initial phone call to to getting to my consultation, took 3 days. That is thanks to the dedication and hard work of the team, the customer service is exemplary cannot fault the service. A particular mention to Marc who made me feel like someone actually genuinely cared and strived to go above and beyond.
Thank you mamedica and thank you again Marc.
13 May 2026
Unprompted review
Reply from MAMEDICA
Hi JB,
We are so glad to hear that you are pleased with the efficiency of our onboarding process. We hope you continue to enjoy our customer service and appreciate the mention on one of our staff members. We will be sure to pass the message on.
Thank you!
mamedica the go to clinic
Been with mamedica 2 months top service rlly good meds fast deliverys rlly helpful staff that help you get signed up top strains/brand selection i wouldn't chose anyone else if you appreciate a patient led clinc this is the one thanks vinny and the mamedica team for the top service these guys make GPS look thick with service and speed had a issue with a order rung and vinny had it sorted within the hr. And had it dispatched for next day delivery
legelize it 💯
11 May 2026
Unprompted review
Reply from MAMEDICA
Thank you for your detailed feedback on our service. We are happy to see that you are pleased with our service as well as how our dedicated patient support team member - Vinny has handled your query. We will be sure to pass on your compliments to both him and the management team.
Helpful, friendly and very patient!
The lady I spoke to at Mamedica was lovely and very helpful. She sorted out my problem completely there and then - and showed incredible patience with my (as usual!) garbled explanation.
8 May 2026
Unprompted review
Reply from MAMEDICA
We are glad to hear that you had a great experience with our staff. We are pleased to hear that our support team have been consistently patient with how they deal with concerns and queries over the phone.
Great experience
Hi i rang and spoke to vinny he was helpful polite helped with my perscription invoice thanks again vinny. And Nicola the other day was great aswell 😁
10 May 2026
Unprompted review
Reply from MAMEDICA
We are so pleased to see that you were satisfied with the customer service that Vinny has provided. We will be sure to pass on your kind words to him and the management team!
Started well….
Very smooth process from start to finish. Customer service was excellent from the whole team. Yousef Issa, especially, was brilliant in helping me expedite registration, gave me updates immediately, ensuring minimal delays. Didn’t think it would be possible but Yousef reassured me every step of the way. It really felt like he was there to help. Big thank you to whole Mamedica Team!
Edit: one month in, consultant made mistake and instead of sending medication, I now have to wait a week in inflammation and pain, due to ‘admin error’. Zero empathy, clinic definitely feels like it’s about the numbers not the patients. Flower also missing from prescription, although resolved in 4 days.
Edit: reply to mamedica, if only you were as quick with patients in private as you are responding to public reviews… we would not be here!!! This edit is being left as a last resort. Been on the phone to mamedica everyday. Haven’t been able to leave my house for literally a week because everyday I am told tomorrow. How many people are experiencing similar issues… that you don’t know who I am and need to reach out via trust pilot? Called again today and you still do not know when my medication will be sent! Ridiculous honestly. Getting worse day by day. Find a clinic that actually cares about patients not profits. What is clear is you do not take patients seriously privately, but act like you do publicly
8 May 2026
Reply from MAMEDICA
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the process felt smooth and well supported from start to finish.
Yousef will be especially pleased to hear your feedback. Providing clear communication, reassurance and timely updates is exactly the standard we strive for, so it’s wonderful to know this made such a positive difference to your experience.
Thank you again for choosing Mamedica and for your support. We are always here if you need anything in future.
EDIT (03/06):
We can see that you have edited your review recently. We are sorry to hear that you've experienced a bump in your journey with us. Please know that we take feedback like yours very seriously. As such, we have reached out via Trustpilot to request for your details.
Once we have these details, we will be able to match this to our patient database and start working on an effective resolution for you as much as possible.
We look forward to hearing from you. Thank you
I have been with mamedica for 12 months…
I have been with mamedica for 12 months now and can only say good things about the companys brands & products that I've had with them , new top strains monthly !! "delivered" ,
No stress !!
Friendly staff have always been 100% with a good knowledge of the strains available
Highly recommended 5* service
Thank you mamedica 👌
8 May 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback and continued support over the past 12 months.
We are delighted to hear that you’ve had such a positive experience with our products, service, and team. It is great to know that you have found the staff friendly, knowledgeable, and helpful throughout your journey with us.
We truly appreciate your recommendation and your 5-star review.
Thank you again for choosing Mamedica, your support means a great deal to us.
All the team have been great
All the team have been great, professional easy to contact and talk too , of late Nicola who has been really helpful, thanks again
6 May 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback.
We are delighted to hear that you have found the team professional, approachable, and easy to contact. We are very pleased to share your lovely comments with Nicola, who will really appreciate your recognition.
Thank you again for your support, it truly means a lot to us.
N.WISEMAN AND TEAM R VERY POLITE
N.WISEMAN AND TEAM R VERY POLITE. SERVICE IS REAL
5 May 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are really pleased to hear that you found Nicola Wiseman and the team to be polite and that you are happy with the service. We truly appreciate you taking the time to share your experience.
Thank you again for your support.
Mamedica are amazing.my first…
Mamedica are amazing.my first consultation went really well and I have been prescribed medical cannabis for my migraines.I spoke to the staff on the phone regarding my payment for my prescription and they were so helpful and friendly and put me at ease. I have just been updated via email to say my package will be arriving tomorrow before 1.00pm via Royal mail.Thankyou so much Mamedica.
5 May 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your experience, we really appreciate your kind words.
We are delighted to hear that your first consultation went well and that you felt supported and at ease when speaking with our team.
It is also great to know that our staff were able to assist you helpfully and friendly with your prescription payment, and that your delivery update has been reassuring.
Thank you again for choosing us, and we wish you all the best with your treatment.
Spoke with Sunny today regarding my…
Spoke with Sunny today regarding my prescription. Amazing service, very professional as always, and always quick to help with any queries.
5 May 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We are pleased to hear that Sunny provided such professional and efficient support with your prescription, and that your queries were handled quickly.
Thank you again for your continued support, it means a great deal to us!
Extremely helpful and supportive !!
Staff are friendly, helpful, in particular Sunny has been extremely helpful when I called in today. Highly recommend!
5 May 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We are delighted to hear that you found Sunny friendly and helpful. It’s great to know they were able to support you so well.
Thank you again for your recommendation, it means a lot to us.
Very helpful and the staff are very…
Very helpful and the staff are very friendly
30 April 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are really pleased to hear that you found our team helpful and friendly, it means a lot to us to know that your experience has been a positive one.
Fantastic guy one the phone today dead…
Fantastic guy one the phone today dead easy straight forward change of address logical and easy to understand helpful advise and you no how hard to find that is these days so 10/10 from me
30 April 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are really pleased to hear that your experience was straightforward and helpful, and that the address change was handled clearly and efficiently. It is great to know the support you received made things easy.
Yousef Issa you done a cracking job…
Yousef Issa you done a cracking job representing thr onboarding team,
Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without being promted for this.
I asked about a referall scheme two weeks prior to my sign up and when i called in to speak to Yousef he mentioned that he has looked into this and provided tge answer i required.
Will post a review on there medication later but so far they have come correct , profesional and are easy to contact as well.
30 April 2026
Unprompted review
Reply from MAMEDICA
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience with Yousef. It is great to know he was thorough, proactive, and followed up on your query without needing a reminder, that level of care really makes a difference.
We are also pleased to hear that you have found the service professional and easy to access so far. We look forward to continuing to support you, and we appreciate you considering leaving a review on your medication as well.
Vinny
Vinny. Has went Above and beyond for my package to be dispatched. Whilst it was great difficulty being in a hospital and wouldn’t reconcile my Face ID. I want to personally thank Vinny. And his work is somewhat rewarded. Cheers vinny mate. God bless u lad
30 April 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share this feedback.
We are really pleased to hear that Vinny was able to support you, especially given the difficult circumstances you were in.
Wishing you all the best, and thank you again for your message.
Excellent service from Nicola as…
Excellent service from Nicola as always, very professional and always gets the issue resolved. Thank you for all your help
29 April 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback. We are really pleased to hear that you received excellent service from Nicola and that she was able to resolve your issue in a professional and supportive manner.
It is greatly appreciated. Thank you again for your feedback and support.
I would like to thank Vinny for his…
I would like to thank Vinny for his service, Went above and beyond to inform me of short date medication and ammend my order, Much appreciated 👏🏻
28 April 2026
Unprompted review
Reply from MAMEDICA
Thank you very much for your kind feedback. We are really pleased to hear that Vinny was able to assist you and went above and beyond to keep you informed and amend your order regarding the short-dated medication.
We truly appreciate you taking the time to share your experience.
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