I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
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Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Cloud Storage Service
- Internet Service Provider
- Phone and Internet Service
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Our Network Engineer
Our Network Engineer, Valentin Zegheru, fixed the issue with no fuss.
Thanks Valentin.
1 September 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Paul,
Thank you so much for sharing your feedback with us, it really means a lot. We are so pleased to hear you had a positive experience with M247, and in particular with our Network Engineer, Valentin.
It’s fantastic to know he was able to resolve your issue quickly and without any hassle. We have shared your kind words with him, and he was delighted to receive them.
We are glad our team could make a difference for you. If there’s ever anything else we can do to support you, please don’t hesitate to get in touch.
Thanks again for choosing M247, we truly appreciate it!
Best regards, M247
Allister was very helpful and…
Allister was very helpful and informative, able to work through the process, took accountability where needed, and had great follow-through.
Will most definitely be requesting his assistance in the future.
29 August 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Ricardo,
Thank you so much for taking the time to share your experience with M247. We truly value your feedback and kind words.
We are pleased to hear that you had such a positive experience with Alistair, one of our fantastic Customer Service Advisors.
It’s great to know that he was not only helpful and informative but also took the time to guide you through the process, showing real accountability where it was needed and ensuring everything was followed through properly. That kind of dedication is exactly what we strive for, and your feedback shows the difference it makes.
We’ll be sure to share your comments with Alistair. He will be thrilled to hear how much you valued his support, and we know he will be just as pleased to assist you again in the future.
It means a lot to us when our advisors are recognised for the care and commitment they put into supporting our customers.
If there’s ever anything more we can help you with, please don’t hesitate to get in touch. We are always happy to help.
Thanks again for choosing M247!
Kind regards, M247
Support staff go the extra mile…
Craig consistently goes the extra mile in telephony service delivery, tackling challenges head-on and ensuring every issue is resolved swiftly and thoroughly. Most recently, he even provided detailed documentation after resolving an issue to support our team's future troubleshooting efforts.
27 August 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Colin,
Thank you for sharing your feedback regarding your recent experience with M247. We are thrilled to hear that Craig once again provided exceptional service and went above and beyond to assist you. We truly appreciate you taking the time to recognise his dedication.
It’s wonderful to know that Craig’s efforts, especially the detailed documentation he provided, have been helpful for your team’s future troubleshooting. Your kind words mean a lot, and we’ll be sure to pass them along to him. Positive feedback like yours motivates our team to continue delivering the highest level of service.
If there’s anything else you need or any way we can support you further, please don’t hesitate to reach out.
Thank you again for choosing M247!
Kind regards, M247
Contacted M247 due to drop in…
Contacted M247 due to drop in connection.
Patrick quickly checked our service and confirm that it was a minor drop in connection. He offered to keep the ticket live across the day to check to ensure this didn't happen again (which it didn't). He swiftly dealt with my query and we felt that we were in safe hands.
22 July 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Julie,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with M247.
We are thrilled to hear Patrick was able to resolve the connection issue quickly and give you peace of mind by keeping an eye on things throughout the day. It’s great to know you felt in safe hands, that’s exactly what we aim for!
We’ll be sure to pass your kind words on to Patrick. He will be thrilled to hear your feedback.
If there’s anything else we can help with, please don’t hesitate to reach out
Thanks again for choosing M247!
Best regards, M247
Where do I even begin with M247?
Where do I even begin with M247?
I’m no longer a customer — thankfully — but my experience with this company has been nothing short of appalling. After leaving, I noticed a series of spurious charges on my account. Despite my company only having seven staff members, I was being charged for 20 licenses of a product. When I raised this, I discovered that licenses had been added to my account without authorisation — by my own account manager, no less.
Trying to get answers was a nightmare. My account manager consistently took around a week to reply, and that’s only after I started CC’ing their entire sales and support teams. When I finally confronted them about the overcharges, they said they would “investigate.” That process took six months, during which I had to chase them weekly and file a formal complaint just to get basic updates.
They repeatedly told me the matter had been “escalated to the CFO,” yet every time I asked to speak with this CFO, I was met with excuses — “they’re in a meeting,” “they’re unavailable,” etc. It became clear I was being intentionally ignored. Eventually, they admitted they’d been overcharging me and owed me close to £1,000. Credit notes were issued — but since I’m no longer a customer, I’ve had zero luck recovering the money. I’ve chased their accounts team for months, and no one bothers to respond.
On top of the billing fiasco, the general attitude from staff was rude, dismissive, and totally unhelpful throughout my time with them. They’ve never been accessible or customer-friendly — not even once.
I strongly advise avoiding M247 at all costs - there are planety of companies offering the same service a lot cheaper and better. I’ll be filing a formal complaint with the Ombudsman to hold them accountable and recover what they owe me. No business deserves to be treated like this.
5 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Danielle,
Thank you for taking the time to share your feedback.
We want to sincerely apologise for the issues and inconvenience you experienced. You rightly expect a high standard of service, and we completely understand how frustrating this must have been. We appreciate you raising this with us.
At M247, we view all feedback as a valuable opportunity to learn and enhance the service we provide. We are committed to taking meaningful action to address your concerns and to prevent situations like this from happening again.
To ensure your issue is addressed with urgency, we encourage you to contact us with the necessary account and service details through our Complaints Code of Practice: https://m247.com/complaints-code-of-practice/ to submit a formal complaint.
Please be assured that your concerns are being taken seriously. We are committed to resolving them and working toward a fair and suitable resolution. Our goal is to resolve complaints within 14 days, and we will keep you updated throughout our internal review process.
We appreciate the opportunity to make things right. Please let us know how we can assist further.
Best regards, M247
M247 act in a fast many and are on the…
M247 act in a fast many and are on the ball when communicating with you. They resolve your issue or act on your request in a professional manner. The communication from them is spot on step by step on where there up to.
14 July 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thank you so much for your fantastic feedback! We truly appreciate you taking the time to share your experience with M247.
We are thrilled to hear that you have had such a positive experience and that our team has been responsive and proactive in communicating with you. It's great to know that your requests are being handled promptly and professionally, with clear updates along the way.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Michael, your assigned Engineer.
If there’s ever anything else you need, please don’t hesitate to get in touch. We are always here to help.
Thanks again for choosing M247!
Best regards, M247
Ana Maria
Ana Maria , was extremely helpful, she went out of her way to keep me informed and fixed the issue within an hour. Very polite and professional, I wish all tech calls were as good as this one.
2 July 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Ged,
Thank you so much for your kind words! We are really happy to hear you had such a great experience with Ana Maria, one of our fantastic Network Engineers.
It's wonderful to know that Ana Maria went above and beyond. Keeping you informed, fixing everything quickly, and doing it all with professionalism and courtesy. We agree, tech support should always be this smooth!
We’ll be sure to share your feedback with her. She will be thrilled to hear it!
If there’s anything more we can help you with, please don’t hesitate to reach out.
Thanks again for choosing M247.
Best regards, M247
Nick Grayson - Thank you so much!
I first heard about M247 from another company in our London office building.
They came highly recommended, and I was told they were very reliable.
I called and spoke to Dan, who was extremely knowledgeable and walked me through the entire process. We had a very unusual setup in the office with a temporary setup, so I explained how critical it was for us to get a new line installed—and that we were on a tight deadline. A week after I signed the contract, the job was escalated to Nick Grayson, and I can’t thank him enough.
His communication was fantastic—some days, I received multiple emails and calls with updates. He was constantly chasing OpenReach and Sky for information, and he managed to get our line live within two weeks.
I’m so glad I decided to go with M247. I feel incredibly lucky that Nick Grayson managed this project; he turned one of the most stressful parts of office management into a breeze
Thanks again Nick!
4 July 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Anthony,
Thank you so much for taking the time to share your experience with M247. We truly appreciate your kind words and detailed feedback!
We are delighted to hear that our team, especially Daniel Gregory and Nick Grayson, provided such a positive and supportive experience. It’s great to know that you first heard about M247 through a trusted recommendation, and we're glad we could live up to that reputation.
We understand how challenging your temporary setup and tight deadline must have been, and it’s fantastic to hear how Nick’s communication, persistence, and dedication helped ease the process and get your new line live within just two weeks.
We’ll be sure to pass your appreciation along to both Nick and Daniel. Feedback like yours means a lot to us and the people behind the service.
Your satisfaction is what drives us to continue delivering fast, reliable, and customer-focused solutions. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Thanks again for choosing M247. We are thrilled to have you on board!
Best regards, M247
Need Internet Fast
Today had my first experience of a great service and rapid deployment of an Internet Breakout circuit for my client based in Manchester. From start to finish found the can do attitude very refreshing. Special thanks go to the staff that helped me today Dave, Curtis, Lee, Damian and James…… certainly turned my day around and more importantly I have a very happy client again…. Thanks again all involved today
3 July 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Lee,
Thank you for sharing your recent experience with M247. We truly appreciate your thoughtful feedback.
It’s fantastic to hear that your first experience with our service was such a positive one, and that the rapid deployment of the Internet Breakout circuit for your client met your expectations. It’s great to know that our team’s proactive and solution-focused approach made a real difference.
A special thank you for highlighting Dave, Curtis, Lee, Damian, and James. We are proud to have such dedicated individuals on our team, and we’ll be sure to pass along your kind words to them.
Knowing that we helped you deliver for your client — and turned your day around in the process — is exactly the outcome we strive for.
Thank you again for choosing M247. Should you need any further assistance, please don’t hesitate to get in touch.
Best regards, M247
Engineer Site Visit
Ryan and Callum were friendly and very helpful. They went out of their way to accommodate our request.
24 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thank you so much for your kind words about Ryan and Callum. We are thrilled to hear they provided such excellent service and were both friendly and helpful throughout. It’s wonderful to know they went out of their way to accommodate your request.
We truly appreciate you taking the time to recognise their efforts, and we’ll be sure to share your feedback with them.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We are always happy to help.
Thanks again for choosing M247!
Best regards, M247
Damian & Lee kept us informed on…
Damian & Lee kept us informed on progress of job. No issues with the work carried out
24 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear David,
Thank you for taking the time to share your experience with our Field Engineers, Damian and Lee. We really appreciate it!
We are pleased to hear that they kept you well-informed throughout the job and that everything was completed without any issues.
We’ll be sure to pass your kind words on to them. They will be thrilled to hear your feedback!
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch.
Best regards, M247
Highly Professional Team – Great Job
Joe and Ash have been on-site today to decommission the old equipment and install the new kit.
Their service has been excellent – clear communication throughout, and they completed the work on time despite a few logistical challenges.
Highly recommended and a real credit to the business.
23 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Mark,
Thank you for taking the time to share your positive experience with our Field Engineers, Joe and Ash.
We are delighted to hear they successfully decommissioned the old equipment and installed the new kit, and that their service met your expectations, delivering excellent support throughout the process.
Despite a few logistical challenges, it’s great to know they communicated clearly and completed the work on schedule. Your recommendation means a lot to us, and we completely agree, they are a real credit to the business!
We’ll be sure to pass along your kind words to Joe and Ash.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Kind regards, M247
I had a very poor service from M247 L1…
I had a very poor service from M247 L1 Engineers who dealt with this case, They were really struggling to understand a pack loss case and raise with Provider. I've explained the issue many time and still kept on asking the same question for 2 days. I had this to escalate to manager and they were not available. So asked this to escalate to L2 which they raised with vendor again to resolve the issue. Email send to account manager but had no response from him either. I asked issue to raised in priority and it was sitting in p3 for 2 day. No responsibility as taken for this case from the engineers. This was totally a poor service.
13 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jana,
Thank you for sharing your feedback on Trustpilot. We appreciate you bringing these concerns to our attention.
We sincerely apologise for the service you received in relation to the recent packet loss issues, as well as the difficulties you faced when trying to raise and discuss your concerns. This is not the level of support we strive to provide.
We understand that effective communication, along with timely responses and resolutions, is essential, and we take your feedback very seriously.
Our Connectivity Support Manager is personally reviewing your case and will be in touch with you directly to discuss it further.
We remain committed to improving our service and restoring your trust.
Best regards, M247
Great job and happy with the install
Great job and happy with the install
13 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Ali,
Thank you so much for your kind words and for taking the time to share your experience with M247. It truly means a lot to us!
We are thrilled to hear that you are happy with the installation and the service you received. Knowing everything went smoothly and met your expectations is exactly what we aim for. Feedback like yours encourages our team to keep delivering the highest level of service.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We are always here and happy to help.
Thanks again for choosing M247!
Kind regards, M247
Excellent leased line support
As always, James C provided excellent service; he swiftly resolved our issue and rescued us from a tight situation once again.
Thanks!
9 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Matt,
Thank you for taking the time to share your feedback! We are thrilled to know that you had a positive experience with our Network Engineer, James.
It’s great to hear that the leased line support met your expectations. James consistently goes above and beyond, and we are glad he was able to quickly resolve the issue and get things back on track for you.
We’ll be sure to pass along your kind words.
If there’s anything else we can support you with, please don’t hesitate to reach out.
Thanks again for choosing M247!
Best regards, M247
Visit by Joe O’Leary & Callum Grattan
Your two representatives Joe O’Leary and Callum Grattan were very professional and helpful. They were very thorough in checking out the problem and got the issue resolved quite quickly.
3 June 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thanks so much for taking the time to share your experience with our Field Engineers. We really appreciate it!
It’s great to hear that Joe O’Leary and Callum Gratton were both professional and helpful during their visit. We are glad they were able to resolve the issue and sort things out for you quickly.
We truly value your recognition of their efforts and will make sure your feedback is shared with them.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Thanks again for choosing M247.
Best regards, M247
Great Experience!
Had a great experience with M247 during a recent order we placed with them. Both Matthew and Robert were quick to respond and help with any enquiries during the process.
23 May 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Miah,
Thank you so much for taking the time to share your positive experience with M247! We truly appreciate your feedback and kind words.
We are thrilled to hear about the fantastic service provided by Matthew and Robert, and we are glad your recent order with M247 went smoothly. It’s great to know that Matthew and Robert were prompt, helpful, and responsive throughout the process.
It’s wonderful to see how their efforts contributed to your positive experience. Your satisfaction motivates us to keep improving and deliver the best possible service.
If you ever have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help.
Best regards, M247
Reply from Convergence Group (Wireless) Networks Limited
Hi Mason,
Thank you so much for the fantastic feedback! We are delighted to hear that you’ve had such a positive experience with M247 and our team.
It’s great to know that our reliability and responsiveness have made a real difference for you. That’s exactly the experience we aim to deliver!
We understand how important consistent service and fast support are, and we are proud to meet those expectations.
We genuinely appreciate your trust and continued support. If there’s ever anything you need, please don’t hesitate to get in touch.
Kind regards, M247
Great Service
Callum was fantastic - very polite and a very efficient service.
22 May 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi James,
Thanks so much for the awesome feedback! We are really glad to hear you had a great experience with M247, and especially with Callum, our Field Engineer.
Sounds like he did a fantastic job, polite, efficient, and all-round brilliant. We have passed your kind words on to him, he is absolutely chuffed!
It’s great to know the team is making a real difference.
Please don't hesitate to reach out if you need anything else.
Thanks again for choosing M247!
Best regards, M247
Great service from the following people…
Great service from the following people CALLUM GRATTON and JAMES CONNELY
VERY PROFESSIONAL
21 May 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi there!
Thank you for sharing your experience with our Engineers, Callum and James. We truly appreciate you taking the time to let us know how they did.
It’s great to hear they provided excellent service and left such a positive impression. Your kind words about Callum and James’s professionalism mean a lot.
We’ll pass your feedback on to them. It’s always encouraging to hear our team is making a difference!
If there's anything else you need, feel free to get in touch at any time.
Thanks again for choosing M247!
Best regards, M247
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