Lily Comms - Business Communications and IT Solutions Reviews 1,972

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from initial dealings to installation and ongoing support. Reviewers are particularly impressed with the smooth setup of technology and the clear, easy-to-follow training provided, which instills confidence in using new systems. The customer service and response times are frequently described as fantastic, with consumers appreciating the personalized and understanding approach to resolving issues. The user experience is often noted as seamless and stress-free, with engineers going above and beyond to ensure everything works perfectly. However, some customers also noted a complete lack of both service and care from the company, experiencing issues after installations and a lack of apologies, with some feeling blamed for problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, professional,... See more

Technology

Consumers find technology to be positive, often praising the efficient and helpful support received for... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting helpful, patient, and... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

Couldn't be happier with our training day/refresher with Beijhon today. He went through every little detail with our team and answered everything that we needed help with. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

Very successful move over to icloud for our phone system. Initial dealings, offer and contract was smooth. On the day, Lily engineer Aidan was very helpful and explained how the new system works, app,... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Beijhon at Lily Communications today. He was brilliant at getting our system and voicemail set up quickly and efficiently. The staff training was clear and easy to follow, mak... See more

Company replied

Rated 5 out of 5 stars

Beijhon, the Lily engineer, was very pleasant to work with. He kept me informed about what was happening during the install. We had some issues with the previous provider, and he kept very calm... See more

Company replied


Company details

  1. Conference Calling Service
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. Computer Security Service
  5. Telecommunications Service Provider
  6. Video Conferencing Service

Written by the company

Remove the hassle from your business services! At Lily, we provide innovative and cost-effective solutions to SME’s. Our focus is to do everything we can to develop your business by: • Improving your operations • Creating efficiencies • Increasing revenue • And saving you money! Our approach is to get to know your business, the solutions you are using and your current needs and requirements. Equipped with this wealth of knowledge we can be confident you will be delighted with our chosen solution. We have a huge eco-system of products and services meaning you can have all your solutions under one roof, making it simple to manage and cost effective. Our portfolio includes cloud, on-premise systems, connectivity, IT, mobile, energy and merchant services! As part of our service you receive a dedicated Account Manager who actually cares about your business and will be able to provide you with advice when required.

Remove the hassle from your business services!

Written by the company

At Lily, we provide innovative and cost-effective solutions to SME’s.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jason is very helpful and efficient.

Jason is very helpful and efficient.

23 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Ysobel,

Thank you for taking the time to leave us a 5-star review and your comments regarding Jacob.

Lily

Rated 5 out of 5 stars

Richard was very capable and helpful as…

Richard was very capable and helpful as well as friendly.

23 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Classic Cleaners,

We're delighted to hear you're pleased with the service provided by Richard.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Jacob was amazing

Jacob was amazing this morning and super helpful with getting mine and Chelsie's printing ability back to working
very friendly, cheerful and helpful

Thanks Vanessa

22 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Vanessa,

Thank you for your feedback! We appreciate your positive comments about Jacob. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

Rated 1 out of 5 stars

Appalling service

We have been contacting the phone for months as the Internet and phones keep going down. Our guests are appalled. The latest was they could not send an engineer for at least two weeks. I could not recommend Lily to anybody..

20 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Ronald,

We're sorry to hear of your experience and we are aware that our Technical Support Team have contacted you in relation to the challenges and to reach a full resolution as quickly as possible.

Kind regards,
Lily

Rated 5 out of 5 stars

Excellent service from Beijhon today

Excellent service from Beijhon at Lily Communications today. He was brilliant at getting our system and voicemail set up quickly and efficiently. The staff training was clear and easy to follow, making sure we all felt confident with the setup. Highly recommend Beijhon and the team for their professionalism and support!

17 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Many thanks for your review! Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Thankyou Beijhon!

Couldn't be happier with our training day/refresher with Beijhon today. He went through every little detail with our team and answered everything that we needed help with. Nothing was too much trouble and we feel a lot more confident in using the IPECS system, being able to tailor it ourselves to our business needs. Thank you so much for your time today Beijhon.

17 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Thank you for your wonderful review! We're thrilled you received excellent service from Beijhon.

Please reach out if you need any further assistance, and thanks again for choosing Lily!

Rated 5 out of 5 stars

I had an issue with OneDrive

I had an issue with OneDrive. Chris was super helpful and was able to fix this for me and also helped me with two other issues I had. Excellent service as always

16 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Karen,

Thank you for taking the time to leave us a 5-star review and your comments regarding Chris.

We will make sure to pass along your appreciation to him!


Lily

Rated 5 out of 5 stars

Aiden provided excellent service by installing two new phone lines for staff

Aiden provided excellent support by supplying additional handsets and installing new phone lines for our two new team members. He was very professional and extremely helpful throughout, ensuring everything was completed smoothly and efficiently

15 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Liz,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Aiden was very efficient and worked…

Aiden was very efficient and worked quickly and explained everything I needed to know. With a friendlyprofessional style.

15 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Michael,

Thank you for taking the time to leave us a 5-star review and your comments regarding Aidan.

Lily

Rated 5 out of 5 stars

Very successful move over to icloud

Very successful move over to icloud for our phone system. Initial dealings, offer and contract was smooth. On the day, Lily engineer Aidan was very helpful and explained how the new system works, app, voicemail and directory online. We would recommend Lily.

13 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi The Fintry Trust,

Thank you for your feedback! We appreciate your positive comments about Aidan. Your 5-star rating is greatly appreciated.

We will make sure to pass along your appreciation.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Richard and Mike were amazing

Richard and Mike were amazing, answered all our queries and the installation was seamless, with minimum downtime.

14 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Jamie,

We're delighted to hear you're pleased with the service provided by Richard & Mike.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

We recentlyExcellent Service – Highly Professional and Reliable Installation had Richard come to our…

We recently had Richard come to our venue to install our new internet lines, and we couldn’t be happier with the service provided.

From start to finish, Richard was professional, knowledgeable, and incredibly efficient. He took the time to explain everything clearly, made sure the installation was done to a high standard, and left everything neat and tidy afterwards.

Nothing was too much trouble, and it was so reassuring to have someone so reliable and approachable handling everything for us. The whole process felt smooth and stress-free, which is exactly what you hope for.

We would highly recommend Richard to anyone looking for a trustworthy and skilled engineer – thank you again for all your hard work!

13 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Found it really easy to get through to…

Found it really easy to get through to speak to someone.
Benny was really helpful and resolved our problem in no time

13 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

We're delighted to hear you're pleased with the service provided by Benny.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Tom & Richard very polite and helpful

Tom & Richard very polite and helpful, explained things and useful.

10 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Adam,

Thank you for your feedback! We appreciate your positive comments about Tom & Richard. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Richard - 5 star Service

Richard was extremely helpful and very understanding of our very busy office. Every question and issue was resolved and always with a very accommodating and friendly attitude. A fantastic service and a pleasure to have in the office the last two days!! Thank you Richard.

9 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Amanda,

We're delighted to hear you're pleased with the service provided by Richard!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Andrew just got on with fixing the IT…

Andrew just got on with fixing the IT problem without any fuss or fanfare.

9 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi John,

Thank you for your feedback! We appreciate your positive comments about Andrew. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Alex has been amazing and resolved my…

Alex has been amazing and resolved my issue.

9 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Nicola,

We're delighted to hear you're pleased with the service provided by Alex!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Call recording query

Excellent customer service from Lily regarding my query on call recording. All the system has now been amended so it works correctly for the teams.

9 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Angela,

Thank you for taking the time to leave us a 5-star review. We're delighted to hear you're pleased with the service provided by one of our technicians!

Lily

Rated 5 out of 5 stars

The guy was very helpful and ensured we…

The guy was very helpful and ensured we knew what to do in order to be up and running.

20 March 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mrs Cantwell,

We're delighted to hear you're pleased with the service provided by one of our technicians!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Wonderful experience with Tom

Wonderful experience with Tom. He was very thorough, detailed, helpful and efficient when he was here in our office putting our new system in place. Couldn't have asked for better!

2 March 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Katherine,

Thank you for your feedback! We appreciate your positive comments about Tom. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

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