Lyons Davidson Solicitors Reviews 2,526

I was invited to provide further information that might affect the prospects of my case. I responded promptly and was explicitly told my comments were under review and that I would receive further advice.

No follow-up ever came. Months later, my file was closed without any response to my questions or explanation.

Regardless of the legal merits, this fell well below a reasonable standard of communication and client care.

Jade McLean was assigned to handle my case. These things always take time but it was worth the wait to be resolved. From start to finish any email or questions I had were always answered promptly and she never left me unsure of what was going on. I’ve had full trust in her and she done an amazing job sorting out my case for me. Extremely satisfied is an understatement.

Overall experience and communication level provided by Tyrell Blake who took an effort even though our communication was via emails explained step by step what his argument was, that I didn't have any cause to question his decisions.

the staff I dealt with AndyVraitch was very good in communications and general dealing with me.

Freya Simpson was my allocated individual to handle my personal injury claim.
From the very first contact she was professional but also friendly and eager to ensure that I understood the process etc
She treated me with the utmost respect and was timeous in reporting communication with the other lawyers
Her advice and reason behind it was succinct and Freya always ensured that I understood the reasoning behind the offers.

This matter is now resolved and I thank Freya and Lyons Davidson for their services

Jazmin Mahmood made the experience dealing with my AXA motor accident claim much less stressful than it otherwise would have been. She was very helpful, answering my many questions over the 11 months it took the claim to resolve and always answered quickly and very informatively. I hope I don't have to go through this experience again but if I do, I couldn't wish for a better person to be on my side.

Used Lyons Davidson in 2022 as this was the appointed firm through a Saga insurance policy via Arc for a medical negligence claim. The case involved a death in hospital in traumatic circumstances. The firm used a "case handler" which turns out to be a very young, inexperienced and most importantly was not a qualified solicitor and refused the claim, all via phone/email correspondence. No face to face contact and wasn't permitted to speak to a senior qualified lawyer. Felt very impersonal and did not appear to take into account what had happened or the vast amount of information we had provided. Too traumatised from the experience to take it further and gave up at that point so the chance to get any accountability was lost. Was very disappointed with this firm and how this was handled particularly given it involved a death.

Very helpful and easy to use website. Whole process was handled very professionally.

I cannot thank Kerry Smitheram and the team at Lyons Davidson enough for the way my case was handled from start to finish.
From the very first conversation, Kerry was approachable, clear, and genuinely supportive. She took the time to explain every step of the process in plain English, was always happy to answer questions, and made what could have been a very stressful situation feel manageable and well controlled.
Communication was excellent throughout — I always felt informed, listened to, and reassured. Kerry combined professionalism with real empathy, which made a huge difference during a difficult period.
I felt confident that my case was in very safe hands, and I’m grateful for the hard work, care, and integrity shown throughout. I would have no hesitation in recommending Kerry and Lyons Davidson to anyone needing legal support.
Thank you again for everything.

Absolutely appalling customer service, with total lack of communication - to the extent they have ignored over a dozen emails over a 6 month period requesting updates. My partner was involved in a very bad car accident in December 2024, not at fault (another car hit him at 50mph and sent him into oncoming traffic, involving a third car). Car was an instant right off, and a month required off work. 14 months later, he is still on light duties at work impacting his ability to perform his job, and continuing to visit the GP with shoulder issues (he has a manual job in a garage). He still can’t attend the gym!

We were last contacted in July 2025 with an update (which contained conflicting information). Since then, via both their portal and standard email, we have sent over a dozen emails requesting updates. Absolutely no reply!! My partner is urgently seeking his costs to be reimbursed. To be ignored for over 6 months is terrible. When this accident wasn’t even my partners fault, it feels very unjust to be left in the lurch having to chase the basics like an update, let alone a reimbursement of costs. Avoid!!!

Jon really listened to my issues, never felt I needed to rush myself and he looked through all paperwork. He was honest with my position.

We are incredibly grateful to Sana and the entire team for the outstanding care and dedication they showed while handling my son’s very complicated medical case. Sana took the time to truly listen, understood the complex medical and legal details involved, and approached the case with clear logic, compassion, and professionalism.

She made every possible effort to help us, never treating the case as routine, and consistently demonstrated genuine concern for my son and our family. Communication was clear, thoughtful, and reassuring throughout a very stressful process.

It is rare to find someone who combines legal expertise with such empathy and commitment. I cannot recommend Sana and this law firm highly enough, and I am deeply thankful for the support and determination they provided during such a difficult time.

I found the company to be very informative, kept in-touch with updates, responded to my messages almost within hours.
Would recommend the company and would use without hesitation.

Thank you for all your help

Ken Taylor

Elizabeth Wardlow was incredibly proficient and very helpful. She dealt with the case admirably and managed to win it.
I wholeheartedly recommend her.

10/10 service! Sana was the best, from the minute she handled the case to the end. She was so detailed, thorough and communicative throughout the whole process. I couldn’t recommend anyone more.

I was kept informed with regular updates of how the case was proceeding by Bethany Chandler, excellent customer service given throughout

Kai at Lyons Davidsons Solicitors was fantastic from start to finish. He supported me with my claim with compassion and kindness. I would highly recommend the team for their professional approach and swift service.

hi, my case handler was monika, i was rather nervous from the start of my claim as i have absolutely no computer skills and have no wifi in my house.
Not understanding a thing regarding legal disputes i totally relied on monika to guide me through each stage of my claim, and she often took the trouble to explain in more detail if i was not understanding properly, monika listened carefully to all of my questions and explained to me in simple easy to understand terms what my main chances were of securing a satisfactory outcome regarding my legal claim, basically monika held my hand and guided me through the whole process from start to finish, kindest regards and thanks to monika

Never have any issues with Lyons Davidson, always very helpful and deal with the matter in hand promptly. Our case handler Bethany Chandler is always great and very patient with us

Left us in the lurch! Lyons were contacted on the 9th of December to assist us in a legal matter for our court case on the 19th of January 2026. Told us 1 working day before that they wouldn't represent us and left us to represent ourselves subsequently we lost the court case due to not being legally trained. As you can imagine we are massively out of pocket and this could have been dealt with properly and we could potentially have won the case if we had had proper representation. So far their only comment is to offer us £50 compensation which is verging on insulting due to their negligence