My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
Company replied
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
Company replied
Very disappointing experience\. I have been unable to activate my SIM card despite trying more than seven times\. I also contacted customer service by email this morning, but I still haven’t receive... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
361 reviews
Asks customers to review
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I bought a eSIM with your new offer of…
I bought a eSIM with your new offer of 6,99 and getting 100gb I paid money but didn’t get internet
17 July 2026
Reply from Lyca Mobile AT
Dear Abdullah Nasir,
Thank you for sharing your feedback. We’re sorry to hear that you purchased the eSIM offer but are unable to access the internet. We understand how inconvenient this can be and would like to look into this for you.
Please share your Lyca Mobile number and the error message or details of the issue through our private support channel, and our team will investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The confirmation does not contain…
The confirmation does not contain information about the start date and, most importantly, the end date of your service.
16 July 2026
Reply from Lyca Mobile AT
Dear Михаил,
We appreciate you bringing this to our attention. We are reviewing our confirmation process to ensure all necessary service dates are clearly included.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The 5 euro for 50 gb and the 3 gb once…
The 5 euro for 50 gb and the 3 gb once in a while
14 July 2026
Reply from Lyca Mobile AT
Dear Customer,
We're glad you appreciate the value of our data plans. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile has completely failed me
Lyca Mobile has completely failed me. I paid $180 for a 12-month plan and I’ve had nothing but problems. I’ve contacted them over 100 times. I’ve called 3-4 times a day begging for help and no one has resolved my issue.
Because of Lyca, I can’t contact my workmates. I can’t reach my doctor or family. A phone that can’t make calls is useless.
This is the worst customer service I’ve ever dealt with. $180 wasted. If you need a phone that actually works, do NOT choose Lyca Mobile. I’m leaving as soon as I can.
25 June 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Vibe,
We are truly sorry to hear about the significant difficulties you've experienced with your service, especially given the importance of reliable communication for work, family, and medical needs. We understand how frustrating it must be to have a phone that isn't functioning as expected after purchasing a 12-month plan. We sincerely apologize for the repeated attempts to seek assistance without a resolution. We are committed to investigating this matter thoroughly to understand what went wrong and prevent similar situations for others. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good prices and good phone service, but bad customer service
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so its the only phone number that I've had to block on my phone.
14 July 2026
Reply from Lyca Mobile AT
Dear Customer,
We are sorry to hear that you are experiencing an issue
We will investigate this matter and get back to you with an update as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Hi Danso Eric kwasi,
We're so happy to hear that you consider Lycamobile the best! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Payed every month by top up voucher…
Payed every month by top up voucher once used my bank card to top up as machine at shop was down then the next month they take 25 out of my account without my say so so having topped up by voucher it cost me 50 instead of 25....3 months on im still waiting for my money back in my account...took 5 weeks for them to reply to my email...I answered all questions I could about this transaction but still no money returned....I strongly advise anyone not to use this server you will be disappointed....im currently speaking to an ombudsman regarding this matter I know its only 25 but its not the point it was took from my account with no direct debit my say so or anything ....thieves
10 April 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Chris,
Thank you for taking the time to share your experience with us.
To help us investigate your issue further, could you please provide your Lycamobile number, your registered email address, and the reference number? Kindly send these details to the email address provided below.
Once we receive the information, we will investigate the issue and get back to you as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It's imposibble to finish registration
It's imposibble to finish registration, during the selfie phase. There is no manual comparation with my personal ID photo. So I cant use this sim card.
4 July 2026
Reply from Lyca Mobile AT
Dear Lukas Nosek,
We are sorry to hear that you are facing difficulties completing the registration process during the selfie verification stage.
Please share your registered email address, and details of the issue via our private channel so we can check and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm being asked for a password even…
I'm being asked for a password even though I haven't set one.
4 July 2026
Reply from Lyca Mobile AT
Dear Yusei,
We're sorry to hear that you're experiencing an issue with your Registration.
We've sent you an email regarding this issue. Please check your inbox as well as your spam/junk folder. If you haven't received it, please let us know, and we'll be happy to assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear Rundi,
We are sorry to hear that you are experiencing no reception with your registered SIM card.
In this casse we sent the email to regar5ding to this issue please check your inbox/spam folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
100gb bundle
I got 100gb of data, 3000mins(call and text time) 100gb for 9.99€ is very rare but I appreciate the gesture.
1 July 2026
Reply from Lyca Mobile AT
Dear David,
We're so happy to hear you appreciate the value in our data and call package! We always aim to offer great deals.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I can’t register my ESIM
I paid ESIM and I can’t even register it.. it always some technical mistake..
1 July 2026
Reply from Lyca Mobile AT
Dear Customer,
We are truly sorry to hear you're experiencing technical difficulties with your eSIM registration. Please share the error message via our private channel and this will help us to check and assist.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you sharing your experience regarding the 5G service.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
We buy your esim and spend 1 hour to…
We buy your esim and spend 1 hour to register the new esim with all options of official documents (Austrian passport, Austrian ID, US driver license) but it does not work at all. The system does not accept any of these documents.
We try to call service center but it mention technical issue. We cannot reach them either.
This is really hopeless.
30 June 2026
Reply from Lyca Mobile AT
Dear Thara,
We sincerely regret the difficulties you encountered while trying to register your eSIM and the frustration caused by the document verification process.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No Way to Purchase a Package Without Internet
If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
30 June 2026
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We understand the frustration of not being able to renew a package without internet access. We are actively exploring options, including USSD codes, to improve the renewal process for our customers.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I order it so I could use the mobile…
I order it so I could use the mobile data while I was travelling. Unfortunately it doesn't let me register and says it was unsuccessful. Im not happy at all that I paid for nothing and Its useless
29 June 2026
Reply from Lyca Mobile AT
Dear Tazyyan,
We are truly sorry to hear about the difficulties you experienced with activating the mobile data during your travels.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
My top- up has been charged 3x instead of 1x! Can't get in touch with anyone!!!
My top- up has been charged 3x and can't find any way to talk to anyone. Can only find the ' botchat'... which doesn't have my situation available. 1x taken automatically at 00:00 whereas I don't remember giving permission for autorenew (I leave at the end of this week for good)... And then 2x when I tried to renew that afternoon since I had no signal and nothing was working and thought it was because I got back to Austria the same day my plan was ending... I thought that it was because I hadn't understood that that day was not the last day of service, but the first day after service... I had no connection until I paid what had already been taken from my card AGAIN! And plus it somehow went through 2x... Very poorly organised site as well.
23 June 2026
Reply from Lyca Mobile AT
Dear Barbie,
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused.
To assist you further, we will investigate the issue and send you an email with an update as soon as our investigation is complete.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
it is fast and good
22 June 2026
Reply from Lyca Mobile AT
Dear Ronald,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Best connect
20 June 2026
Reply from Lyca Mobile AT
Dear Leo,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's oky to charge 29.90 for unlimited Internet. Very bad pricing.
19 June 2026
Reply from Lyca Mobile AT
Dear Customer,
Thank you for sharing your feedback.
We appreciate you taking the time to share your concerns regarding the auto-renewal process and our pricing.
To assist you further, we have sent an email regarding your concerns to your registered email address. Please check your inbox and spam/junk folder for our message.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
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