Banner for LPD Doors

LPD Doors Reviews 

1,162
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Purchasers regularly note the outstanding quality of the merchandise they receive. Customers frequently mention that the online ordering process is remarkably simple and that items consistently arrive promptly in pristine condition. People often praise the delivery personnel for being exceptionally polite, helpful, and always willing to carry heavy items directly inside the house. Some reviewers were not happy with the sizing and exchange policies, explicitly mentioning difficulties when trying to replace incorrect items. A few customers also noted unexpected early arrivals without prior warning or occasional communication challenges regarding their order details.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery_service, highlighting prompt arrival times and excellent... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers highlight positive aspects of product quality, describing items as better than described and... See more

Service

Users describe positive interactions with service, highlighting great value and helpful drivers. Consumers... See more

Quality

Clients share positive opinions on quality, highlighting that items are better than described and feature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My delivery was not on the map. The link showed me that I would be third out of three on the docket to be dropped off. Anticipating the obvious problems my location may cause, and because t... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with my door purchase. Initially uncertain about online system but unable to purchase locally so ordered from LPD Doors. Very simple to order and pay and door delivered three days lat... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I work at a merchant and regularly order LPD doors for my clients. The quality is consistently very good, with very few issues. On the rare occasion a problem does arise, it’s dealt with quick... See more

Company replied

Rated 5 out of 5 stars

Daz the driver & delivery man was an absolute star in bringing my bed up to the 4th floor as I couldn't have done it without him. I had paid the bed company extra for this service but they charge you... See more

Company replied


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Interior Designer
  6. Interior Door

Written by the company

With over 40 years of experience, LPD is the UK’s unrivalled leader in sourcing and supplying doors for the domestic market. Still very much a family business, our aim has always been to set the standard in high quality, cutting edge door design in the UK. We strive to maintain our premium, modern and traditional ranges, ensuring we really do have something for everyone. With an ever-expanding customer service team and in house delivery fleet, our commitment to our customers remains as solid as ever. LPD are currently distributing circa 1,000,000 units per annum. We offer an ethical supply chain, meeting all FSC® and PEFC™ requirements. You really can expect more than just the door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,162)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daz the driver was a star!!

Daz the driver & delivery man was an absolute star in bringing my bed up to the 4th floor as I couldn't have done it without him. I had paid the bed company extra for this service but they charge you without cross-checking with the delivery companies & probably don't pay them that part!
Thanks so much for going above & beyond, Daz & making my day!!

12 January 2026
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Betty,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review and will pass your comments onto your driver on the day.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Guys turned up on time and helpful

Guys turned up on time and helpful

8 January 2026
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Keith,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Delivered on time rang before delivery…

Delivered on time rang before delivery put door inside the house driver was polite and helpful
Thank you

5 January 2026
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Edwin,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 5 out of 5 stars

Great doors

Came a day early, took away a door that was wrongly ordered. Very helpful delivery driver

22 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Chris,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 3 out of 5 stars

Thumbs down

Deliver delayed, no tracking option available, everything was managed via phone with customer service, like 1998. In the end the items came after days of waiting and now we are struggling to return them - again via phone - as we had to use local alternatives. First time using LPD Doors, probably the last. I hope they improve their processes.

17 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Bogdan,

Thank you for your feedback, please accept my apologies for the delayed response following the festive period.

Your comments will be distribute throughout the business for review.

Please take care.

LPD Doors

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt, and I'm very satisfied with the color of the exterior door. I would order again if needed.

16 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

The doors are exceptional quality for…

The doors are exceptional quality for the price I paid. Exactly same door 255. Or more. Well done for looking after people on budget. Love the colour it’s not fully grey it has a grain of beige in it. Love it

11 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 2 out of 5 stars

Two double glass doors delivered only…

Two double glass doors delivered only one delivery driver so had to help unload and lift into house, I’m 5ft3!

9 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Please accept my apologies you chosen retailer had not updated you relating to offer a kerb side delivery only, as per our policy. I will feed your comments however back through our business as we appreciate the feedback.

Kind regards
Jeanette Pace

Rated 5 out of 5 stars

What great service!

What great service!
From placing my order, payment and receipt and kept in the loop re delivery.
Delivery driver totally charming, arrived ahead of schedule
Will definitely use your company again.
Many thanks!

10 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Susan,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Great doors

Great doors
Can’t fault delivery all went as planned thank you

9 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Morning Colin,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Excellent service.

The courier arrived when expected and carried a very heavy door into the house for me, he was very pleasant and friendly, I would recommend this courier company.

5 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Michel,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 1 out of 5 stars

Delivered out of timescale and bad phone experience

Delivery driver showed up almost 3 hours before the previously confirmed delivery window without any warning. As I was not home for the delivery he decided try and carry out the kerbside delivery of 10 heavy doors for my wife to deal with when she was carrying our 8 week old child. The delivery driver eventually carried the doors into the property upon a lot of persuasion. When I phoned the company to complain about this I was met with patronising comments from the supervisor such as “I don’t know about you but I would rather my delivery came early” showing absolutely no understanding or sympathy of the situation.

Given the choice I would never deal with this company again.

3 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Please accept my apologies for the late reply.

Thank you for your feedback and comments,

You will note I have requested a little more information to help us review further, in the meantime these will be forwarded onto the transport team for reference.

Thank you
LPD Doors

Rated 5 out of 5 stars

Excellent service and very helpful and…

Excellent service and very helpful and polite delivery driver

2 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 3 out of 5 stars

Non-repairable folding doors

Our folding patio doors from LPD Doors served us well from 2012 until 2025 when they needed repainting. Unfortunately the decorator broke the glass in one of the doors. We then discovered that the doors are manufactured in such a way that the glass cannot be replaced. There is no beading like a normal window. LPD will not replace the door because it's a discontinued line. So it's necessary to get a bespoke door made by a joiner or replace the whole doorset. So bear in mind, these folding doors may be cheap, but if the glass ever breaks, you will pay the price again.

2 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Jules,

Thank you for your feedback, I am sorry we have been unable to meet your expectations in this instance.

Thank you
LPD Doors

Rated 5 out of 5 stars

All very efficient

All very efficient

1 December 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Rated 5 out of 5 stars

Excellent products

Excellent products
Exactly as described
Delivered on time
The van was ahead of the tracking app but not a problem
Good communication
Cannot fault door giant or the manufacturer/Delivery LPD
many thanks

27 November 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊.

Rated 5 out of 5 stars

I haven't unwrapped the doors but they…

I haven't unwrapped the doors but they look nice. They were delivered on time by a very helpful guy.

27 November 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Jo,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day 😊

Rated 5 out of 5 stars

Very satisfied with my door purchase

Very satisfied with my door purchase. Initially uncertain about online system but unable to purchase locally so ordered from LPD Doors. Very simple to order and pay and door delivered three days later. The door is good quality and the delivery driver couldn’t have been more helpful. Thoroughly recommend this company. Thank you.

21 November 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Please accept my sincerest of apologies for the delayed response, thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day 😊

Rated 5 out of 5 stars

Oak doors

Very satisfied with service, delivered on time, doors are excellent quality, thank you.

14 November 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Ken,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Fantastic doors and delivery service

The communication was excellent, the driver phoned to say he was going to be just over an hour earlier than expected and wanted to make sure I was in. The driver was polite, and very helpful and an absolute credit to LPD.

20 November 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Mr Thomas,

Thank you for your lovely review, I will make sure your driver is aware of your feedback.

Hopefully you will think of us again for your next project.

Take care
LPD Doors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look