The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Hello Kevin,
We're so happy to hear you had a positive experience and found our payment options easy to manage. Thank you for your kind words!
Kind regards,
Ellie
Brilliant totally understandable and…
Brilliant totally understandable and very nice lady
31 July 2026
Reply from Lowell
Hello Bev Edge,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you.
Kind regards,
Ellie
Harrasment
Useless and Harrasing do you think that 43 letters since December 25 is justified
Reported to the FCA and my mp
Stop it i owe you nothing
31 July 2026
Unprompted review
Reply from Lowell
Hello,
Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
You can also read about our complaints process at https://www.lowell.co.uk/complaints-process/. Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly.
Kind regards,
Ellie
They made the process very easy and…
They made the process very easy and were very friendly.
31 July 2026
Reply from Lowell
Hello Steven,
We are so pleased to hear that you found our process easy and our team friendly. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Mark,
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Reply from Lowell
Hello David,
We're so pleased to hear that your experience with us was quick and easy, and that everything went smoothly for you. Thank you for sharing your positive feedback.
Kind regards,
Ellie
The person i spoke to was understanding…
The person i spoke to was understanding and polite
23 July 2026
Reply from Lowell
Hello Lee,
This is fantastic to hear! We're so glad you've had a positive experience and that our team member was able to fully assist you. Thank you for leaving a great review.
Kind regards,
Ellie
Easy to deal with very helpful
31 July 2026
Reply from Lowell
Hello Wendy,
We appreciate your positive feedback! We are so glad our team was easy to deal with and very helpful. Thank you for sharing your experience.
Kind regards,
Ellie
Reply from Lowell
Hello Karen,
We are so pleased to hear that you found our team easy to deal with. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Marcia,
Thank you for your kind words! We're so glad to hear that you had a positive experience with our team.
Kind regards,
Ellie
Easy and caring staff
24 July 2026
Reply from Lowell
Hello Natalie,
Thank you for your kind words! We are so glad to hear that our staff was easy and caring. We appreciate you sharing your positive experience with us.
Kind regards,
Ellie
Reply from Lowell
Hello Joyce,
Thank you for your positive feedback. We are glad to hear that setting up a payment plan was easy.
Kind regards,
Ellie
Once I got on to the website it was…
Once I got on to the website it was super easy to set up what’s affordable for you. The calls all stopped. It also let me pick the payment date.
31 July 2026
Reply from Lowell
Hello Judith,
We're so glad to hear that our website made it easy for you to set up an affordable payment plan and choose your preferred payment date. We appreciate you sharing your positive experience!
Kind regards,
Ellie
They keep going on about these deaths
They keep going on about these deaths. They’re very old debts. I don’t wanna keep wanting me to pay them about over 20 years old. Will you stop informing me about them please? Thank you.
31 July 2026
Reply from Lowell
Hello Caroline,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Reply from Lowell
Hello Dave,
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
So easy to talk to . Please don’t worry about contacting them you have nothing to worry about they are great
Such nice and easy to talk to don’t hesitate to contact them they put you at ease straight away
24 July 2026
Reply from Lowell
Hello Heidi,
We're so pleased to hear that you found our team easy to talk to and that we were able to put you at ease. Thank you for your wonderful feedback!
Kind regards,
Ellie
The agent i spoke to was great as my…
The agent i spoke to was great as my oldest son has passed away and about my health conditions, so a big thankyou to that lovely lady
31 July 2026
Reply from Lowell
Hello Kay,
We are truly sorry for your loss and appreciate you sharing your experience. We are glad we could provide helpful support during such a difficult time. Thank you for your kind words.
Kind regards,
Ellie
Sometimes it just requires a more…
Sometimes it just requires a more detailed assistance
24 July 2026
Reply from Lowell
Hello Craig,
We appreciate your feedback. If you would like to chat further about your review, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Veey helpful easy process thanks
31 July 2026
Reply from Lowell
Hello Chauntel,
We appreciate your positive feedback! We are so glad our service was helpful and the process was easy for you; thank you for sharing.
Kind regards,
Ellie
Talking to Lowell..very helpful
Talking to Lowell..very helpful, not judging,will help you set an affordable repayment
24 July 2026
Reply from Lowell
Hello Martyn,
We're so pleased to hear you had such a positive experience and found our team helpful in setting up an affordable repayment plan. Thank you for your kind words!
Kind regards,
Ellie
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