The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Ther help me with a payment plan to pay…
Ther help me with a payment plan to pay my debts thank you dave
23 July 2026
Reply from Lowell
Hello David,
We're so pleased to hear that we could help with setting a payment plan suitable for you. Thank you for your positive feedback!
Kind regards,
Ellie
Reply from Lowell
Hello,
We appreciate you sharing your feedback; we are so happy to hear that our service is easy to deal with for you, and we thank you for your kind words.
Kind regards,
Ellie
Totally unnecessary for staff to…
Totally unnecessary for staff to telephone me and ask me to leave a review. It's got to the stage where I am being harassed and am contemplating taking legal advice.
24 July 2026
Reply from Lowell
Hello Geoff,
Thank you for telling us about your issue. We take all feedback seriously. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you.
Kind regards,
Ellie
Reply from Lowell
Hello Wieslaw,
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service easy to use.
Kind regards,
Ellie
Reply from Lowell
Hello Hamduns,
We are so pleased to hear that you found our customer service to be friendly and understanding. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
They don't care about your mental…
They don't care about your mental health problems that they are already aware of, all they keep doing is sending me threatening letters stating they are going to seek legal advice for a county court judgement, it's been 3 + years why haven't you done it then. Now i'm being threatened on this new letter i've received today saying they are going to file for Warrant of control, obviously this is to threaten you even more to pay
1 August 2026
Unprompted review
Reply from Lowell
Hello Jamie,
Thank you for reaching out to us here. We'd like to reassure you that your wellbeing is important to us and we're here to offer our support. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
Alternatively, please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into this for you.
Kind regards,
Ellie
I get polite reminders from Lowell and…
I get polite reminders from Lowell and I appreciate this.
Been with lowell for some time now, very easy to navigate their site.
Payments are processed efficiently and quickly.
Have not spoken to their customer service team yet.
17 March 2026
Reply from Lowell
Hello Mach Jam,
Thank you for your review. We're pleased to hear that you find our payment reminders helpful and our website easy to use. It's great to know that your payments are being processed smoothly and efficiently. We appreciate you taking the time to share your experience with us.
Kind regards,
Ellie
Absolutely nightmare of a company they…
Absolutely nightmare of a company they hassle u everyday I mare a payment then they reckon it didn't go thro but my bank said it did.
21 May 2026
Reply from Lowell
Hello Christopher,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
It nice to deal with Lowell
It nice to deal with Lowell, they are very understanding . I spoke in the phone and said i will pay the full amount when I'm ready they accepted. I have with them for one year now. Thank you for your suport.
29 July 2026
Reply from Lowell
Hello Joanna ,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t
The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, they remained patient and truly understood my concerns, allowing us to handle the situation very well. I also felt valued, even though my payment was significantly delayed. Everything went smoothly, and once again, I am very grateful.
31 July 2026
Reply from Lowell
Hello Lidia,
We are so pleased to hear about your positive experience. It's wonderful to know that our team was patient and understanding, helping to resolve your concerns smoothly. We truly value your feedback.
Kind regards,
Ellie
Excellent.
20 July 2026
Reply from Lowell
Hello Antonio,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
In my experience
In my experience, it was great that Lowell will text and remind you of your payment a few days before payment is due, that way you don't forget even when you have a direct debit set up. I'm really happy about this and I will recommend Lowell to anyone.
31 July 2026
Reply from Lowell
Hello Chris,
We're delighted to hear that you find our payment reminders helpful and reassuring. It's great to know that this service has made managing your payments easier for you. Thank you for leaving such a great review.
Kind regards,
Ellie
Reply from Lowell
Hello Kevin,
We're so happy to hear you had a positive experience and found our payment options easy to manage. Thank you for your kind words!
Kind regards,
Ellie
Brilliant totally understandable and…
Brilliant totally understandable and very nice lady
31 July 2026
Reply from Lowell
Hello Bev Edge,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you.
Kind regards,
Ellie
Harrasment
Useless and Harrasing do you think that 43 letters since December 25 is justified
Reported to the FCA and my mp
Stop it i owe you nothing
31 July 2026
Unprompted review
Reply from Lowell
Hello,
Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
You can also read about our complaints process at https://www.lowell.co.uk/complaints-process/. Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly.
Kind regards,
Ellie
They made the process very easy and…
They made the process very easy and were very friendly.
31 July 2026
Reply from Lowell
Hello Steven,
We are so pleased to hear that you found our process easy and our team friendly. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Mark,
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Reply from Lowell
Hello David,
We're so pleased to hear that your experience with us was quick and easy, and that everything went smoothly for you. Thank you for sharing your positive feedback.
Kind regards,
Ellie
The person i spoke to was understanding…
The person i spoke to was understanding and polite
23 July 2026
Reply from Lowell
Hello Lee,
This is fantastic to hear! We're so glad you've had a positive experience and that our team member was able to fully assist you. Thank you for leaving a great review.
Kind regards,
Ellie
Easy to deal with very helpful
31 July 2026
Reply from Lowell
Hello Wendy,
We appreciate your positive feedback! We are so glad our team was easy to deal with and very helpful. Thank you for sharing your experience.
Kind regards,
Ellie
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