I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Hello Brenda,
Thank you for your kind words and for taking the time to leave a review. We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
Poor and frustrating experience
A refusal to accept a payment plan based on a 4 week rolling payroll meaning every month I have to ring and explain it again and again! If I don’t I have a daily barrage of calls and emails! Very robotic and uncaring staff that are clearly reading from a script they refuse to leave. A very frustrating experience!
30 July 2026
Reply from Lowell
Hello Daniel,
I'm sorry to hear you’re unhappy with our service.
We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/
Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly. And don’t worry, while we’re doing that, we’ll place your account on hold.
Kind regards,
Ellie
Simple and easy to use service with no…
Simple and easy to use service with no fees that means my debt reduces every month.
6 August 2026
Reply from Lowell
Hello Rob,
We're so pleased to hear that you found our service simple and easy to use, and that it's helping you reduce your debt each month. Thank you for your positive feedback!
Kind regards,
Ellie
Easy to work things out with and easy on line payments
Easy on line payments and always helpful if you have a problem
6 August 2026
Reply from Lowell
Hello,
We're so pleased to hear that you find our online payments easy and our team helpful when you need assistance. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Paul,
We are so pleased to hear that you had an excellent experience with our service. Thank you for your kind words; your positive feedback is greatly appreciated.
Kind regards,
Ellie
Rubbish pushy company buy for pennies…
Rubbish pushy company buy for pennies hassle ppl 24 /7 rubbish
30 July 2026
Reply from Lowell
Hello Nick,
Thank you for reaching out to us here. If you would like us to look in to this matter further for you, please contact us at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
To find out more about how it works when a company purchases debt – visit https://www.lowell.co.uk/help-and-support/debt-guidance/how-does-debt-purchasing-work/.
Kind regards,
Ellie
Ive had a fantastic experience working…
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offered brilliant discounts throughout the year to settle some of my debts. Debts that have been hanging over me for a very long time are finally going. So glad I picked up the phone and called up to resolve my debts, best thing ive done.
6 August 2026
Reply from Lowell
Hello Tannya,
Thank you so much for your kind words. We're delighted to hear that our team was able to support you and help you find affordable solutions to manage your debts. Thank you for sharing your experience!
Kind regards,
Ellie
One of the better ones I have found
One of the better ones I have found. Provide what they need and they leave you alone to do your part with no hassles
30 July 2026
Reply from Lowell
Hello Julian,
We're so pleased to hear you had such a positive experience with us. Thank you for your kind words and for taking the time to leave a review.
Kind regards,
Ellie
Still received letter asking for…
Still received letter asking for payment after full amount paid .
5 August 2026
Reply from Lowell
Hello,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Reply from Lowell
Hello Ian,
Thank you for reaching out to us here. Please get in touch with us directly at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Ellie
Reply from Lowell
Hello Jill,
We're so happy to hear that our team was helpful and understanding. We truly appreciate your kind words and positive feedback!
Kind regards,
Ellie
Quick friendly caring
5 August 2026
Reply from Lowell
Hello Julie,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Reply from Lowell
Hello Maxine,
Thank you for your positive feedback! We're thrilled to hear that you had such a positive experience with our team.
Kind regards,
Ellie
I appreciate understanding and…
I appreciate understanding and flexibility. I was able to choose convenient payments and I paid monthly without any stress.
29 July 2026
Reply from Lowell
Hello Kasia,
We're so pleased to hear that you found our payment options convenient and that you were able to manage your payments without any stress. Thank you for your feedback!
Kind regards,
Ellie
You say thank you for choosing Lowell I…
You say thank you for choosing Lowell I never chose you you allegedly bought my debt.
29 July 2026
Reply from Lowell
Hello Mark,
Thank you for reaching out to us here. If you would like to chat further about your 1 star rating, please get in touch with us directly so we can help. You can find all the ways to get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Reply from Lowell
Hello,
If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
A life’s worry
I spoke with Lowell about my dire health situation and found them completely supportive of my health.
I found the lady on the phone extremely understanding and most empathetic, which I fully appreciate.
29 July 2026
Reply from Lowell
Hello Anita,
Thank you for taking the time to leave a review. We're pleased to hear that you felt supported when discussing your circumstances with us.
We understand how difficult health challenges can be, and we're glad our colleague was able to provide the understanding, empathy and support you needed. Thank you for your kind words.
Kind regards,
Ellie
Reply from Lowell
Hello Belinda,
We are so glad to hear that you found our online setup easy to use and that you experienced great service. Thank you for your positive feedback!
Kind regards,
Ellie
Sorted all bills at £8 per monthy big…
Sorted all bills at £8 per monthy big dept to clear very happy with out come.
29 July 2026
Reply from Lowell
Hello,
We are so happy to hear we could help arrange an affordable payment plan suitable for you. We appreciate your positive feedback!
Kind regards,
Ellie
The advice given to make it easy for …
The advice given to make it easy for payment and patient.
29 July 2026
Reply from Lowell
Hello Hellen,
We're so pleased to hear that we made the payment process easy and that you had a positive experience with our team. Thank you for your positive feedback!
Kind regards,
Ellie
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