The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Agents are very kind and friendly and…
Agents are very kind and friendly and helpful. Thank you
31 July 2026
Reply from Lowell
Hello Mera,
We're so glad to hear that our agents were kind, friendly, and helpful during your experience. Thank you for sharing your positive feedback.
Kind regards,
Ellie
Reply from Lowell
Hello Lesley,
We are sorry to hear about the payment issues you encountered. If you would like us to look in to this further, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Reply from Lowell
Hello Tommy,
We appreciate your positive feedback! We are so glad you found our service helpful. Thank you for sharing your experience.
Kind regards,
Ellie
Reply from Lowell
Hello Heather,
Thank you for reaching out to us here. We take all feedback seriously. If you’d like us to look into this for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Reply from Lowell
Hello Gabriel,
We are so happy to hear that you had a positive experience with our team. Thank you for leaving a review.
Kind regards,
Ellie
Stop harassing people and prove that an…
Stop harassing people and prove that an account is actually right
21 July 2026
Reply from Lowell
Hello Erica,
Thank you for telling us about your issue. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you.
Kind regards,
Ellie
Reply from Lowell
Hello Tiff,
We appreciate you sharing your feedback. We are so glad our website was easy to use when setting up your payment plans.
Kind regards,
Ellie
The staff we're very understanding and…
The staff we're very understanding and helpful great service
30 July 2026
Reply from Lowell
Hello Stephanie,
We are so pleased to hear you had a positive experience with our team. We are glad our staff was understanding and helpful, providing great service.
Kind regards,
Ellie
Reply from Lowell
Hello,
We are so happy to hear that you found our service to be very simple and easy. Thank you for your kind words.
Kind regards,
Ellie
The women I spoke to which I wish I…
The women I spoke to which I wish I remembered her name was very very helpfull and understanding and has helped me a lot with setting up payment agreements that help around me
21 July 2026
Reply from Lowell
Hello Amy,
We're pleased to hear our colleague was helpful and understanding, and that they were able to arrange a payment plan that worked for you. Thank you for your kind words; we appreciate your feedback!
Kind regards,
Ellie
Always there to help if needed and…
Always there to help if needed and helped to clear my debt
23 July 2026
Reply from Lowell
Hello Michelle,
We are so pleased to hear that we were able to help you clear your debt and that you had such a positive experience with us. Thank you for your kind words!
Kind regards,
Ellie
Am very grateful for your patience with…
Am very grateful for your patience with me having to pay .you back in instalments thank you
29 July 2026
Reply from Lowell
Hello Roy,
We are so pleased to hear that we were able to offer you the flexibility of paying in installments. Thank you for your kind words; we truly appreciate your feedback!
Kind regards,
Ellie
Reply from Lowell
Hello Lesley,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Reply from Lowell
Hello John,
We're delighted to hear that you find our payment process to be easy and helpful. Thank you for sharing your positive experience with us.
Kind regards,
Ellie
The young lady who dealt with me
The young lady who dealt with me
Was very helpful making sure I understood everything and was not over stretching myself with the payments she explained everything and was not judgmental and was quick to put my mind to rest thank you
22 July 2026
Reply from Lowell
Hello Barry,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was helpful, clear in their explanations, and put your mind at ease regarding your payments. Thank you for your kind words.
Kind regards,
Ellie
Reply from Lowell
Hello Michael,
We're so glad to hear that you found our service easy and helpful. We appreciate you taking the time to share your positive experience.
Kind regards,
Ellie
Kind and understanding staff member on…
Kind and understanding staff member on the phone. Non judgemental and happy to help
23 July 2026
Reply from Lowell
Hello Wayne,
We are so pleased to hear that you had such a positive experience with our team member over the phone. We appreciate your kind words and positive feedback.
Kind regards,
Ellie
Just would like to thank the young man…
Just would like to thank the young man who I soooke to for being so understanding and helped me with my case
30 July 2026
Reply from Lowell
Hello Helen,
We're so glad to hear that our team member was understanding and helpful with your case. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Ellie
Friendly and professional staff
23 July 2026
Reply from Lowell
Hello Evandro,
We are so pleased to hear that our team was friendly and professional. We truly appreciate your kind words and positive feedback!
Kind regards,
Ellie
Did not appricate the threating letters…
Did not appricate the threating letters for debit
30 July 2026
Reply from Lowell
Hello Steven,
We apologise you have found our letters to be threatening; this is certainly not our intention. We are here to help and support all of our customers. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
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