The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Mrs S Coles,
We are so pleased to hear that you found our platform easy to navigate and user-friendly. Thank you for sharing your positive experience!
Kind regards,
Sara
Reply from Lowell
Andrea,
We're truly happy to hear that our service was helpful and that we listened to your needs. Thank you for your kind words.
Kind regards,
Sara
Reply from Lowell
Sheila Bourne,
We appreciate your positive feedback! We are so glad our team was understanding; thank you for sharing your experience with us.
Kind regards,
Sara
Excellent service and correspondence
7 July 2026
Reply from Lowell
Kelly Styles,
We appreciate your positive feedback! We are so glad you found our service and correspondence to be excellent. Thank you for sharing your experience.
Kind regards,
Sara
They made it quick & easy to set up my…
They made it quick & easy to set up my DD ,didn't take long at all.:)
28 July 2026
Reply from Lowell
Maggie W,
We're so happy to hear that setting up your Direct Debit was quick and easy for you. Thanks for taking the time to leave such positive feedback!
Kind regards,
Sara
Much better idea sending a normal…
Much better idea sending a normal person round instead of a bailiff much more inclined to sort it rather than be in defence mode straight up with collection companies
24 July 2026
Reply from Lowell
kerry,
We're truly glad to hear that our approach made a positive difference for you. We aim to create a supportive environment, and your feedback confirms we're on the right track by focusing on understanding and resolution. Thank you for sharing your experience.
Kind regards,
Sara
Reply from Lowell
Hazel Squire
Thank you for taking the time to leave a review. We appreciate your positive feedback and are glad you found our service helpful and understanding.
Kind regards
Sara
Reply from Lowell
Ben Daley,
We are so pleased to hear that our team is helping you to the best of their ability. Thank you for sharing your positive feedback with us.
Kind regards,
Sara
They listened to what i was explaining…
They listened to what i was explaining to them. They tried to help me resolve the problem that i had. I know that i only have to give them a call, and they will help by firstly listening, and secondly not judging me.
4 August 2026
Reply from Lowell
Audrey Woodall,
We're so glad to hear that you feel heard and supported by our team. It's wonderful to know that we could provide a non-judgmental experience for you. Thank you for your kind words!
Kind regards,
Sara
No pressure reassuring and comfortable…
No pressure reassuring and comfortable to talk to .all the worries were gone
28 July 2026
Reply from Lowell
Kevin Algar,
We're so pleased to hear that you felt comfortable and reassured, and that we were able to alleviate your worries. Your positive feedback is greatly appreciated.
Kind regards,
Sara
When I called Lowell's Customer…
When I called Lowell's Customer services department to confirm that my account was cleared, the lady I spoke too was absolutely lovely. She was very friendly and helpful, she informed me that I'd overpaid on my final payment and arranged a refund for me whilst I was on the call.
4 August 2026
Reply from Lowell
CHRIS ROWLEY,
We're delighted to hear about your positive experience with our customer service team. It's wonderful to know that we could assist you efficiently and arrange a refund for your overpayment.
Kind regards,
Sara
Easy peasy
This was the first time I had used Lowells website to pay a bill, as it's usually an intermediary that I go through.
Making a payment direct to Lowell was so easy and stress free that I would recommend the company to others in the same situation. The payment went through instantly and shortly afterwards I received confirmation that my account was settled, which was a great relief. If this situation was to arise again I wouldn't hesitate to contact Lowell direct for settlement.
27 July 2026
Reply from Lowell
Bill,
We're so pleased to hear that using our website for your payment was a positive and stress-free experience for you. It's wonderful to know that the process was easy and that you received prompt confirmation of your account being settled. Your recommendation means a lot to us.
Kind regards,
Sara
Reply from Lowell
Paul Milner
Thanks for taking the time to leave a review. If there is anything we could have done to improve your experience, please don't hesitate to let us know.
Kind regards
Sara
Awsome..very helpful an so easy to work…
Awsome..very helpful an so easy to work with if you whant to get debt free
4 August 2026
Reply from Lowell
customer,
We are so pleased to hear that you found our service awesome and very helpful. We're glad we could make your journey to becoming debt-free easy.
Kind regards,
Sara
They have been very patient with me
They have been very patient with me. Never hassling me to pay my debt and setting up a payment plan than I can stick too
4 August 2026
Reply from Lowell
Vivien,
We're so pleased to hear that we've been patient and able to set up a payment plan that works for you. Thank you for your positive feedback!
Kind regards,
Sara
Understanding
4 August 2026
Reply from Lowell
Lisa Farley
We're so happy to hear that you had a positive experience with our team. We strive to provide our customers with the best possible support and are glad that you found our team understanding. Thanks for leaving a review.
Kind regards
Sara
Reply from Lowell
Julie Parton,
We are so pleased to hear that you found our service to be helpful and pleasant. Your positive feedback is greatly appreciated.
Kind regards,
Sara
Reply from Lowell
Kathleen Lilley
Thanks for sharing your experience with us. We're glad to hear we've been so helpful.
Kind regards
Sara
Too many automatic demanding emails…
Too many automatic demanding emails which don’t cross reference with actual emails being sent
4 August 2026
Reply from Lowell
Mrs Holloway,
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Sara
What I like about Lowell is staff are…
What I like about Lowell is staff are very easy to talk to , there is no pressure as to what you have to pay you pay what you can afford the gentleman I spoke to was very nice and valued me as a customer was very satisfied with the outcome. Keep up with the good work you do .
28 July 2026
Reply from Lowell
Miss Dunn,
We are so pleased to hear about your positive experience. It's wonderful to know that our team was easy to talk to and that you felt valued as a customer. Thank you for your kind words and for recognizing our good work.
Kind regards,
Sara
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