The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was easy
Everything was easy. Being able to pay more back than I agreed was so helpful.
When I spoke to a member of staff once, he was really helpful
3 August 2026
You are making me pay bills that aren't…
You are making me pay bills that aren't mine, even though I can prove I wasn't even living at the address on the accounts, these are my ex husbands bills who I left years ago. These are skirting me every month, but if I don't pay you will take me to court for things that I didn't even get.
27 July 2026
They reduced my total figure of over…
They reduced my total figure of over 3;000 to a reduced amount and payment i can deal with but im looking for another with less to pay my cost of living has gone up
23 April 2026
sympathetic and not aggressive
3 August 2026
He was rude I said I am under mental…
He was rude I said I am under mental health but kept saying 60pounds a week I said 10pounds a month but he keep on saying 60 pound a week he needs to be told about about mental health and how they feel when phone call finish I felf sick thank you for reading this please can you reply to me
Yours m p colanis
3 August 2026
The man was so helpful
23 July 2026
Very helpful to me and i am verypleased…
Very helpful to me and i am verypleased with the way everything was dealt with made things really easy for me
27 July 2026
Absolutely hate this company
Absolutely hate this company, I offered them a monthly payment, to what business is it of there's to now my income and out goings. They can't push for payments on this debit as it's nearly 20 years old to which it should've been cancelled after 10 years of none payments.
9 July 2026
Helping me out to sort my debts out
Helping me out to sort my debts out, like app, easy to make payment,good service, don't ask to much
27 July 2026
You are straight to point and explain…
You are straight to point and explain clearly what you want to understand
3 August 2026
The service is very good at keeping you…
The service is very good at keeping you updated & assisting whenever they can
3 August 2026
Pushy and intrusive
Ive never missed a payment, after speaking recently to customer service, I was left feeling embarrassed and under pressure to up my payments. The questions that were asked, went over the score.
27 July 2026
This company is a joke im £200 a month…
This company is a joke im £200 a month short to pay my bills every month yet they still wanted a payment plan in place they are taking £2.00 a month for the plan so now im £202.00 short a month its a joke!!!!! And they say there here for us. please if you havent got it how can you pay tell me that one?
1 August 2026
Unprompted review
Discount
As a I had a financal agreement with Lowell they send me a letter offering me a 70 % discount on the debt they rang me to dicuss I took the offer as we come to a very good arrangement for me they was very polite professional and understanding
3 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.