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Lowell Reviews 

63,926
•
TrustScore 4.5 out of 5

4.3

Debt Collecting
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Review summary

Created with AI, based on recent reviews

Evaluating 11,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and understanding of the staff, who are often described as patient, kind, and non-judgmental. Many people found the overall service and user experience to be easy and stress-free, especially when setting up affordable and manageable payment plans online. Customers appreciate the flexibility to adjust payments and the clear communication provided throughout the process. However, some people mentioned experiencing unnecessary and constant reminders, including emails and texts, which they found excessive. A few other people also felt that customer service interactions could be problematic, citing instances of calls being cut off, agents hanging up, or repeating questions.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as understanding, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, understanding, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many appreciating the ease of setting up affordable... See more

Service

Clients share positive opinions on service, consistently highlighting excellent and helpful experiences. Many... See more

User experience

Customers consistently note positive experiences with user experience, finding the process easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more

Rated 5 out of 5 stars

Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more

Rated 5 out of 5 stars

Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more

Company replied

Rated 5 out of 5 stars

It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more

Company details

  1. Debt Collecting

About Lowell

Written by the company

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Written by the company

We know that debt can happen to anyone
Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
You don’t even have to call us
Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.3

All reviews

(63,926)

10,270 reviews in the last 12 months

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Rated 1 out of 5 stars

Harassing

Harassing.

Only signed up to a payment plan because they dont leave you alone.

Leaving a review because once again, they don't leave you alone.

Enjoy your 1 star review.

24 July 2026

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