www.lowcostglasses.co.uk Reviews 

10,218
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(10,218)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

The website was easy to use and they had great selectable options (eg: I chose DriveSafe) and the frame selection was good, as were the prices.
The delivery time was as expected and the product was well packaged.
I am happy with the glasses - they are good quality - lenses and frames, and I would happily purchase again.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great glasses for the price

Have purchased 2 pairs of glasses, one of which were prescription sunglasses. Have no problems with them, especially for the price. Customer service was great too.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service helping me choose which…

Great service helping me choose which type of glasses I needed, they worked with me to get it right. Great choice and much cheaper than anywhere else I looked. Second time I have used them and will be using them again.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy!

So easy to “try on” the glasses online.
Measuring instructions were very straightforward too. Very pleased with my purchase at a fraction of high street costs.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

The initial glasses had an issues with…

The initial glasses had an issues with the left eye lens. I resent my eye prescription and another pair of glasses were issued without any further cost to myself . Extremely grateful and would recommend this company whole heartedly.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I found Low Cost Glasses after a long…

I found Low Cost Glasses after a long search for small size frames. Most small frames are way too big for me. They arrived after a couple of weeks and I'm very happy with them, so much so I ordered another identical pair as a spare. The prescription was correct and on this basis together with the frames, I would recommend this company.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Have purchased two pairs of Glasses…

Have purchased two pairs of Glasses from this company so far. Very, very happy with the quality, service, delivery time and of course the low price. Everyone who has enquired about my glasses have been impressed, again, in the quality and pricing. Very much recommended.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

This is my 4th time I have bought…

This is my 4th time I have bought glasses, and they are the best Quality, price and will continue.
In the past I have tried other retailers and never been happy therefore would recommend to anyone to shop at low-cost instead of other shops.
The only issue I had was when entering the prescription on website otherwise every thing is brilliant thank u

5 June 2025
Unprompted review
Rated 5 out of 5 stars

I made my order with Low Cost Glasses…

I made my order with Low Cost Glasses following a marketing email. I had a brief contact with their customer services department to go over my prescription, then the glasses arrived. I am really pleased, securely packaged and complete with a sturdy case and cleaning cloth. Excellent value for money and a good fitting pair of glasses. I will definitely order again.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

I was ripped off by the well known green store. I highly recommend.low cost glasses, you would be amazed at the savings

The same glasses and prescription cost me £450 plus in the well known high street store. I found low cost glasses online and I’m glad i did, same frames, same prescription, all the other options with in the cost and only cost me just under £70. I know where my future prescription will be sent and I know exactly where I will be buying my new glasses from and that is online at low cost glasses.

5 June 2025
Unprompted review

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