www.lowcostglasses.co.uk Reviews 

10,219
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(10,219)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Two pairs of glasses two separate…

Two pairs of glasses two separate orders both pairs turned out the same,apart from the close reading part of the lense the rest cloudy and blurred never had any like this not being able to see clearly through the rest of the lense. Can't even see to walk around the house in them never mind drive no good for me at all.wasted a month or more trying to resolve?

15 August 2025
Unprompted review
Rated 2 out of 5 stars

I received a variety of messages…

I received a variety of messages regarding Order Number 1054795 between 11th August 2025 (thank you for your order); 23rd August (being shipped - this was; however, not to indicated timeframe!!); 23rd August (being shipped); 29th August (being shipped) and the latest message on 12th September saying my order has been shipped). THE GLASSES WERE DELIVERED ON 1st September! What on earth is going on!!!!!?

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of styles, great value.

After a trial run of ordering a single pair, I have now ordered so many pairs of glasses from Low Cost Glasses that I have lost count. They are all brilliant and exceptional value. Highly recommended, especially, if like me, you want a pair in several rooms of your house!

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Glasses I purchased broke within 6 months of purchase. Low Cost Glasses started the process of supplying a replacement but did not complete it, they just redirected me to their website to make a new purchase. VERY POOR SERVICE.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Inability to read a prescription correctly.

Ordered a pair of reading glasses, sent in my prescription. When they arrived I couldn’t see through them. So I emailed and explained the situation they apologised and asked for a copy of my prescription which I then sent to them through email after that nothing no reply no thank you for your prescription nothing.since since then I have emailed them another two times still no reply also want is to get my money back and for me to return the glasses back to them. They say free returns in 30 days on their website but there’s no address to actually return the glasses too. This company is an absolute waste of space please, please don’t order from them. You’re never going to get your money back if your glasses are not right.

15 August 2025
Unprompted review
www.lowcostglasses.co.uk logo

Reply from www.lowcostglasses.co.uk

Dear Customer,

Hello, we kindly request that when leaving a review, you always use your real name and order number so that we can properly verify and address your feedback.

Please note that all refunds are processed in a timely manner. The refunded amount will appear on your bank statement depending on your card provider’s processing time.

Thank you for your cooperation and understanding.

Kind regards,
Customer Care Team
Lowcostglasses.co.uk

Rated 5 out of 5 stars

Great recommended

Great recommended. Researched frames looking for. sometimes can't find what need on high street. Or if frames be discontinued you have find alternative method recommended again

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Experienced a problem with my frame

Experienced a problem with my frame, after numerous ignored emails finally got an answer offering replacement as soon as possible,3 weeks later no replacement and back to ignoring emails ,I would suggest people buy glasses anywhere but here shocking customer service, buy cheap buy twice

29 August 2025
Unprompted review
www.lowcostglasses.co.uk logo

Reply from www.lowcostglasses.co.uk

Dear Customer,
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. Your feedback is very important to us, and we are already reviewing what went wrong in your case to make sure it doesn’t happen again.

Please rest assured, when issues do arise, we always stand by our customers with timely solutions, replacements, or refunds. Many of our customers are happy with both the quality of our frames and the value we provide, but we recognize we fell short here.
We’d love the chance to make this right for you. Please get in touch with us at customercare@lowcostglasses.co.uk

Kind regards,
Customer Care Team
Lowcostglasses.co.uk

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, speedy and efficient. The company even contacted me to advise me that the particular lens grade i had ordered was not required for my prescription and refunded me the difference.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My order arrived very quickly and the prescription was accurate, the order process was straightforward with no complicated form to complete, I paid less than £80 for Varifocal lens including the "Bronze" package, excellent value and excellent service, no issues with recommending LowCost Glasses to anyone.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow! Wish I had purchased from Low Cost Glasses years ago!

Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!! My glasses usually cost at least £100, just for the lenses, being thinned etc, and that's basic no brand name costs. But these are great, super comfy, they got here promptly, and I have had no issues with them whatsoever. I will definitely be purchasing more, maybe even some sunglasses.

9 July 2025
Unprompted review
Rated 2 out of 5 stars

Wasted £100

Ordered two sets of glasses both have a disconcerting glare across the bottom which makes them unusable. Was told customer service would be in touch. Nothing. Wasted £100

17 July 2025
Unprompted review

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