www.lowcostglasses.co.uk Reviews 

10,216
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(10,216)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

I was really pleased with my varifocal…

I was really pleased with my varifocal glasses. They are excellent and the style suits me.
I also got some varifocal sunglasses but they seem a bit strange in the far distance bit which is off putting when driving. I have a pair I bought a while ago so I will use tgem instead for driving.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic glasses

Fantastic glasses first class I am definitely interested in purchasing all of my glasses in the future well deserved the name low cost glasses fast delivery quality product thank you

29 May 2025
Unprompted review
Rated 5 out of 5 stars

After getting my eye test done at the…

After getting my eye test done at the high street optician, I was shocked at their prices for varifocals. A colleague recommended Low Cost Glasses so I gave them a try. Ordered the Windsor frames with premium varifocal lenses and they arrived within the timeframe promised. The communication throughout was excellent with emails updating me at each stage. The glasses fit perfectly and the vision is crystal clear at all distances. Saved myself over £200 compared to the optician's quote!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I must say I wasn't sure of the outcome. They were Great! Got my lovely glasses and everything was perfect. No hidden costs like some when you come to checkout.Quick delivery to. Also amazing discounts couldn't be happier. I really recommend these. I will definitely use them again.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service and decent glasses for the price. Just needed a cheap pair of reading glasses and these were ideal.
Quick turn around and glasses seem decent quality for what I needed.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Had been putting off getting new…

Had been putting off getting new glasses due to the cost at my local opticians. Found Low Cost Glasses online and decided to take a chance on their £6 frames. Was honestly quite skeptical about the quality at that price point, but they've exceeded my expectations completely. The Consett frames look stylish, feel sturdy, and my prescription is perfect. Delivery took about 5 days which was reasonable. The case could be sturdier but for the price I paid, I really can't complain at all.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Good value great service

They looked at my prescription and recommended a lower cost lens. I bought this pair as a spare but given that I have annual checks I will buy my next pair directly from this company using my prescription.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor size choice and no refund available

Despite using the virtual try on tool (and the glasses looking fine) and the glasses the smallest possible size, they were far too large for me - laughably so.

Low Cost Glasses will however not offer a refund based on fit regardless.

Be careful if you have a somewhat smaller head/face.

12 May 2025
Unprompted review
www.lowcostglasses.co.uk logo

Reply from www.lowcostglasses.co.uk

Thanks for your feedback, and we're really sorry to hear that the glasses didn't fit as expected.

While we aim to provide as much information as possible—like the virtual try-on tool and detailed measurements—we understand this doesn't always guarantee the right fit. We appreciate you sharing your experience, and we’ll pass your comments along to the team for review.

If you'd like to discuss this further or see if there's anything we can do, please feel free to get in touch with us at customercare@lowcostglasses.co.uk with your order details. We'd be happy to take another look.

Kind regards,
LCG

Rated 1 out of 5 stars

AVOID - My lenses were fitted into the wrong…

My lenses were fitted into the wrong frames. I was offered 2 options (which I was shocked by); have the correct frames sent to me, and I transfer the lens myself or keep the wrong frames and get a 50% refund. Neither option works for me. I replied saying this, explaining I don't want, or like the wrong frames. Plus both options mean additional costs to fix which they have passed on to me...for their mistake. And it's been radio silence since. I can see another reviewer saying his wrong frames were sorted. I wonder why my issue hasn't been, by the company. I have my thoughts as to why and seeing the other review validates what I'm thinking.

EDIT;
LC got back (since posting this, to which they referred to). I still wasn't offered the option to return the wrong frames to them for correction. I asked why & was advised that their production site is abroad so correction would incur additional costs.
It's very unlikely that it would have not been sent as part of a batch to said facility.
They offered to cover the cost of reglazing at my opticians. I queried why they suggested I bear the cost initially, and was told it's something people could do themselves, at home so no cost. I wouldn't (don't know of anyone who would) refit lenses from 1 frame to another myself. Make it make sense.
I went for the new 2nd option I was offered; get a full refund, keep the wrong frames (which I won't use, it looks tacky on me - the colour). Like every glasses wearer knows, your frames are part of your appearance, you need to be happy with them, how they look etc. Plus I already have a pair with the same prescription.

Anyway I got the 'full' refund with shipping of £5.95 knocked off. Only I didn't technically pay for shipping it was free at the time.

It's clear that there's some customer profiling here when it comes to their approach to rework even when it's their error. The responses I got through out the process was aimed at a toddler (no offence to children), all the feedback I got just didn't stack up.

So my take is still...AVOID, it's a competitive space and there are other online sellers from my experience that will deal with customers in a fair, consistent manner with so much less faff.

And unlike other sellers that include the designer case & cloth when ordering designer frames - LC doesn't, they send them in their generic case

I used LC in 2021, this seems to be a different company/management since then. They aren't physically based in the UK anymore, it's now a US company? Their only contact number is a mobile number, tried calling a few times & it gets diverted. I left a message before my review when I was chasing for a reply.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Simply Outstanding Service

Simply Outstanding Service.
Price was brilliant. Communication throughout the process we excellent.
Glasses arrived in a very short amount of time and I am thrilled with them.
Will be using Low Cost Glasses for all my glasses purchases from now on!!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with my purchase of…

Pleased with my purchase of prescription sunglasses for my holiday, cost me £39 which is fab. Would have cost me £150 at my usual opticians so though I would try it online. So glad I did. They are perfect! Don't do as thin as I would have liked in sunglasses but they look fine. Delivery took a while, they did keep me updated, but hey what a saving 👏 very pleased overall.

22 April 2025
Unprompted review

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