Bought a new Lions Hoody, and a cheap Kooga t-shirt. The hoody was £20 cheaper than anywhere else, and the t-shirt was a fiver, although the listing didn't mention that it's a technical material... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been buying from Lovell Since 2019, they have always been reliable and have seriously competitive prices, sometimes cheaper than some renowned sporting stores for the exact same official gear. I'... See more
Company replied
This company is focusing on a segment that myself fits in perfectly, peopld that love rugby and everything that sorrounds it. And living in Argentina its very hard to aquire things that Lovell sells a... See more
The website is easy to use and have ordered from this company many times with no problems before. But I have paid for express delivery and order should have arrived several days ago but there is no s... See more
Company details
Written by the company
The world's largest online rugby retailer! Shop boots, shirts, training kit and accessories, all in one place. Top brands including adidas, Canterbury, Umbro, Kooga and more.
Contact info
United Kingdom
- www.lovell-rugby.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible/No customer service
Still waiting for a response, despite writing to them direct for a second time. (12/3)
——————————————————-
They sent two items which were different to the ones displayed on the website. For two weeks, I have tried using the chatbot (during their office hours, which kept saying it was offline),their online ticket system and emails. For two weeks I have had no response from the company and £40 out of pocket.
Generally terrible customer service.
26 February 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
We sincerely apologise for the inconvenience you've experienced with your recent order and the lack of response from our customer service team. Your satisfaction is important to us, and we regret that we've fallen short in this instance.
To resolve this issue promptly, please contact our customer service directly at sales@lovell-rugby.co.uk .
Please provide your order number and details of the incorrect items received, so we can address this matter without further delay.
We understand your frustration and are committed to rectifying this situation promptly. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Lovell Rugby
Good experience overall
Good experience overall
Filters aren’t good and when sorted anything low to high when in the ‘rugby boot’ section a bucket load of football boots come up first, and not Canterbury ones which was the section I was in. So it took way longer.
7 March 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
Thank you for sharing your feedback—we're glad you had a good overall experience.
We appreciate your comments regarding the filtering in the rugby boot section. Your insights help us understand what matters most to our customers, and we’ll certainly take them on board as we continue to improve our site.
If you have any more suggestions or questions, please don’t hesitate to reach out.
Thanks again for your input.
Best Regards,
Lovell Rugby
I struggle with the delivery times from…
I struggle with the delivery times from the company. This is the second time I have paid for next day delivery and it takes 3 days.
Ordered 5th March, eta delivery 8th March
7 March 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
We sincerely apologise for the inconvenience you've experienced with our delivery service. We understand your frustration, especially since this is the second time it has happened.
A customer service agent is currently looking into this issue and will be in touch with you shortly.
Thank you for your patience and understanding.
Best regards,
Lovell Rugby
Good competitive prices
Good competitive prices. Good delivery options available.
5 March 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
Thank you very much for your feedback! We're thrilled to hear that you find our prices competitive and our delivery options convenient. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations.
Best Regards,
Lovell Rugby
Better than average for value and selection of sizes
Ordered some CCCs this evening. Good price and size selection. So far so good!
2 March 2025
Unprompted review
Reply from Lovell Rugby
Good Morning,
Thank you for your feedback! We're glad to hear that you found our prices and size selection satisfactory. It's great to know that your ordering experience has been positive so far.
We appreciate your support and look forward to serving you again soon!
Best regards,
Lovell Rugby
You have a great service and your…
You have a great service and your website is very easy to use
27 February 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
Thank you for your kind words! We're delighted to hear that you find our service excellent and our website user-friendly. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations.
We look forward to serving you again soon!
Best regards,
Lovell Rugby
Rugby boot purchaseEase of use of website
Ease of use of website.
Easy to purchase products, straight forward.
Simple payment procedure.
Instant confirmation of products ordered.
Simple delivery options
27 February 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
Thank you for your kind words! We're delighted to hear that you found our website easy to use and that the purchasing process was straightforward. It's great to know that our payment procedure, order confirmation, and delivery options met your expectations.
We appreciate your feedback and look forward to serving you again soon!
Best regards,
Lovell Rugby
Great company and well priced however…
Great company and well priced however only had very few sizes in most boots so couldn’t actually buy the style I was after. Got something still though!
25 February 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
Thank you for your kind words and for choosing to shop with us! We're glad to hear you found something you liked, even though we didn't have the size you were looking for in your preferred style. We appreciate your feedback and will work on improving our stock availability.
We look forward to serving you again soon!
Best Regards,
Great service
Great service, can’t wait to receive my lions 2025 training trousers
25 February 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your kind words! We're glad you enjoyed our service. We hope you love your Lions 2025 training trousers when they arrive. If you need anything else, feel free to reach out!
Thanks Lovell Rugby for yet another…
Thanks Lovell Rugby for yet another great bargain a cool top I can't buy in the shops in Ireland brilliant choice of gear in all styles and sizes 😍
21 February 2025
Unprompted review
Reply from Lovell Rugby
Thanks for your feedback! We're thrilled to hear you found another great bargain with us. It's awesome that you love the top and our wide selection of gear. We appreciate your support and look forward to serving you again soon!
Got what I wanted
Everything worked well after a couple of attempts
23 February 2025
Unprompted review
Reply from Lovell Rugby
Good Morning,
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Rugby.
Amazing Company.
Website listed all make of boots and made it easy to navigate and find the boots I wanted. Definitely will be back to buy my future boots.
22 February 2025
Unprompted review
Reply from Lovell Rugby
Thank you very much for your positive review! We're thrilled to hear that you enjoyed your online shopping experience with us here at Lovell Rugby. We look forward to serving you again soon.
Great website
Great website! Best variety for rugby and soccer boots
18 February 2025
Unprompted review
Reply from Lovell Rugby
We appreciate your feedback! It’s fantastic to hear that you had an excellent shopping experience with us at Lovell Rugby.
Reply from Lovell Rugby
We really appreciate your review! It’s great to know you enjoyed shopping with us at Lovell Rugby
Everything perfect
18 February 2025
Unprompted review
Reply from Lovell Rugby
Thanks so much for your positive review! We're delighted to hear that you had a great online shopping experience with us at Lovell Rugby
Very easy to pay with foreing Credit…
Very easy to pay with foreing Credit cards
17 February 2025
Unprompted review
Reply from Lovell Rugby
Good Morning,
Thank you for your positive review. We are delighted to hear that you enjoyed your online shopping experience with us at Lovell Rugby. Your feedback is greatly appreciated!
Have an order placed over week ago…
Have an order placed over week ago still not despatched ( contacted them and they said have had IT issues can’t say when I will receive despite having paid !!! Comparison ordered of sports direct same time received order 3 days ago … won’t use again avoid !!!!
14 February 2025
Unprompted review
Reply from Lovell Rugby
Good Afternoon,
I see that one of our agents has been in touch with you, and we've been working to resolve the issue. We hope everything has been sorted out to your satisfaction. If you need any further assistance, please don't hesitate to contact us at sales@lovell-rugby.co.uk.
Kind regards
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
the price that i pay was diferente …
the price that i pay was diferente that one that shows on the webside.
11 February 2025
Unprompted review
Reply from Lovell Rugby
Hi Alfonso,
Apologies if there was some issue with the pricing on our website. If you could please contact our customer service team via email with details of your order and the pricing issue, we will do our best to help you resolve this.
Kind Regards,
Lovell Rugby
Overall positive experience.
Bought a new Lions Hoody, and a cheap Kooga t-shirt.
The hoody was £20 cheaper than anywhere else, and the t-shirt was a fiver, although the listing didn't mention that it's a technical material so makes me look like a sack of spuds, until I lose some of the lard!
Delivery was surprisingly good seeing as it was Evri, and overall I've had a good experience and will probably use Lovell again.
10 February 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.