Lothian Domestics Ltd Reviews 

Once I'd jumped through Samsung's hoops, dealing with this company was quick, simple and easy. Immediately got an appointment within the week and then was notified that a cancellation meant I could bring it forward, which I did. Less time without the washing machine was very much appreciated. Steven, the engineer who came out to see me was polite, efficient and personable. He sorted everything out quickly. Excellent experience all round. Would recommend.

Scott arrived exactly when he said he would; he was civil, informative and very efficient. The matter was dealt with in very little time and I received advice on how to avoid a recurrence.

Knowledgeable technician who explained everything.

My repairs were carried out swiftly and efficiently. It was helpful that the engineer had the correct parts with him at the time of the visit to repair my machine. A pre-visit phone call during which the engineer diagnosed the most likely fault assisted in this process. All in all I am very happy with the work that was carried out and my tumble dryer is now performing exactly as it should again.

Engineer was courteous and explained everything as he went along. Respected my property

The young woman who took the call when I phoned to ask for a repair visit (as directed by Samsung) was intelligent and quick to arrange the assessment visit.
The repair engineer visits were completed professionally and the company sent texts to let me know when their people would be arriving.
The repair was completed professionally and the repair engineer was very pleasant to deal with.

Altogether, from start to finish, a very professional company, thank you.

I had a great experience with Lothian Domestic Ltd, who represented Samsung to fix my microwave. The service engineer was polite, customer-focused, and carried out the repair in a very systematic and professional way. He carefully analysed the root cause before fixing the issue efficiently. Excellent service from start to finish — highly recommended!

Ross was pleasant, efficient and very professional. Great service.

Ross engineer sorted my washing machine had a lot of problems he sorted it in good time & cleaned up after himself also explained everything that he done.

What a fantastic service from booking the engineer visit and then getting the repair done the engineer was first class would definately recommend this company

Engineer ( Paul) was pleasant and efficient. Microwave fault diagnosed, part ordered and repair carried out within four working days. Was kept updated on whole process.

Great set up everything was really easy to book an appointment online .
And tell them the problem and pick a date and a time that suited you .
Ross was a pleasant man that came to fix my dishwasher and explained everything well .
The day he came out to fix the machine you also got an update when they were arriving 😀I’m happy customer .
Fiona Byrne

Good communication regarding time of arrival. Ross arrived well within 2 hour window that was agreed.
Issue identified and repair completed quickly, Ross even swept up some broken glass he found when he pulled the dishwasher out!
Great service.

Made appointment online. I chose an Friday appointment. I received a reminder the evening before and a text message to confirm the arrival time of the engineer (Scott). Unfortunately Scott did not have the required part but I was able to make an appointment for the following week. I chose to be informed if an earlier slot became available, which it did. Scott arrived today and fitted and tested my washing machine door gasket seal. The is the second time I have used Lothian Domestic and would highly recommend for ease of booking and the friendly & professional service provided by their engineers

Ross was on time and very helpful
I was informed when he would be arriving.

Fridge freezer fixed on day of visit. Engineer arrived on time, was pleasant and knowledgeable.

First class , the engineer arrived on time
Tested the machine, found the problem which was then repaired. He then cleaned everything up .

Steven arrived on time and gave my washing machine a thorough check whilst taking photos to get to the root of my problem. He was very friendly and polite and talked me through the job with the aid of his photographs . Steven was a great help .Thanks

Kept informed all the way. Very good service

Well organised company let u know when exactly they will be arriving and the engineer was great at his job no hassles