Lothian Domestics Ltd Reviews 

1,221
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the efficiency and speed of repairs, often completed on the first visit with necessary parts on hand. People frequently commend the staff for being polite, friendly, knowledgeable, and professional, ensuring a tidy and well-explained process. The online booking system is described as easy to use, offering transparent pricing and excellent communication, including timely updates on engineer arrivals. The overall sentiment from customers is overwhelmingly positive, with no recurring themes of dissatisfaction regarding the service, staff, booking process, or pricing.

What people talk about most

Service

Consumers find service to be positive, consistently praising the ease of booking, quick response times, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy, simple, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Price

Reviewers mention positive feedback about price, with many finding the costs very reasonable and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,221)

212 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, friendly and professional

In and out like James Bond in about twenty minutes! Expert professional service, got a booking within 24 hours, very reasonable prices, with an estimate upfront in advance through the website. These are the guys you're looking for.

12 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Lothian Domestic repair

Lothian domestic , took just under a week to come to our fridge freezer, they are a small company, however when the engeneer(Steven) arrived he was very smart and knowledgeable and proceeded to work on our appliance . He soon had the problem diagnosed and went to work fixing it! Got the job done tidied up his ice and water and got the job done!

8 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

COMMUNICATION & Fix

Communication from "the office" was excellent.
Engineer [Scott] explained my issue in plain English and was very personable.
It only took a couple of days to obtain the spare part and I was able get a return appointment immediately.

Would use them again.

5 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Lothian domestics Ltd came out for repair of a faulty cooker hood

Lothian domestics Ltd came out for a repair of some kitchen equipment in our home. They came quickly, very good communications, came on time as arranged and completed the repair. Excellent service.

1 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Perfection from start to finish

Scott diagnosed the problems with my Neff built in oven I was then given cost for repair by the company. The whole process for proceeding was so easy online and I did appreciate the level of communication from Lothian Domestics thereafter.
Scott’s attributes of professionalism, politeness, punctuality and great knowledge imbued confidence for me the consumer.
This young man is a credit to the company.

27 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Easy to arrange an appointment and I was sent text reminders and offered cancellations. The engineer Steven was very helpful and sorted the problem very quickly. Happy with the service

24 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Really pleased with the service…

Really pleased with the service provided. Engineer arrived, confirmed problem (which he had obviously anticipated from my description), and fixed within about 20 - 25 minutes. Will use again.

21 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very Professional

Engineer was very courteous and knowledgeable. Communication was great throughout.

20 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Scott our engineer was friendly & knowledgeable

Scott our engineer was friendly, professional and extremely knowledgeable. He detected the problem with my Samsung washing machine within minutes and took the time to ensure my machine was back up and running effectively and efficiently. Highly recommend this company.

20 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Same day visit, with advanced notice of 2 hour slot, and notification 15 mins before arrival. Quickly diagnosed the problem, fixed it and tested the machine. Very happy to recommend.

19 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant Company

Superb from start to finish. Clear pricing structure. Scott the engineer arrived prompt and was very pleasant. Would definitely use again and recommend.

14 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Broken down washing machine

This is the 2nd time I've used Lothian Domestics to fix my washing machine, separate issues. They are prompt and keep you in the loop as to when they'll arrive. Paul, diagnosed the issue straight away and repaired it there and then. He saved me £100's on a new washing machine. There prices are very competitive, I was amazed at how little it cost, £116 for visit, diagnosis and fitting new washing machine brushes. I thoroughly recommend this company with a 5 star rating and won't hesitate to use them again in the near future.

15 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Clear pricing structure, would definitely recommend

14 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service!

Steven did a fantastic job. He diagnosed the issue fast, had the right parts, and repaired my washing machine the same day. Very polite and efficient.

12 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Great service, very quick and do a very good job. Very friendly and polite engineers

13 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Microwave

Once you have booked an appointment, they keep you updated with the estimated arrival time. Also, you get sent a link to see exactly where your engineer is. Stephen was very polite, listened to my issue and fixed the microwave no problem. Overall great service!

7 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look