Lothian Domestics Ltd Reviews 

1,216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward online booking process, which includes transparent pricing and options for specific dates, making it easy to arrange services. Many commend the engineers for their politeness, professionalism, and extensive knowledge, often noting their efficiency in diagnosing and fixing issues quickly and tidily. The company's customer service and communication are highly praised, with customers receiving timely updates on engineer arrivals and appointment status. Reviewers frequently mention engineers arriving punctually and often having necessary parts on hand, leading to efficient, single-visit repairs. Overall, people express high satisfaction with the service provided and a strong likelihood of using the company again for future needs.

What people talk about most

Service

Consumers find service to be positive, consistently praising the efficiency, professionalism, and helpfulness... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently praising its ease and efficiency.... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease of booking, excellent... See more

Price

Customers consistently note positive experiences with price, often describing it as very reasonable, fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied

Rated 5 out of 5 stars

Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(1,216)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

The engineer arrived on time, quickly resolved the issue with our washing machine, he definitely knows everythingp there is to know regarding washing machines, a first class job, thanks Steven

30 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service! Easy to book, even at Xmas time, when many services unavailable. The engineer was polite, friendly and really helpful.

30 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I can’t recommend Lothian Domestic Ltd highly enough.

At very short notice and just before Christmas, they diagnosed the issue with my oven, sourced the parts, and had it fixed in time. What could have been a complete Christmas disaster was handled quickly, calmly, and professionally. They genuinely saved Christmas.

The engineers were excellent. Friendly, knowledgeable, and clearly very experienced. Just as impressive were the office team. The girls on the phones were brilliant. Communication throughout was clear, prompt, and reassuring.

Outstanding service from start to finish. I would 100 percent recommend Lothian Domestic Ltd and will definitely use them again.

24 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 4 out of 5 stars

Christmas dinner is back on!

Arrived on time and diagnosed problem quickly. Paul was polite, efficient, knowledgeable and tidy. A real lifesaver as the oven broke down on 23rd December, so Christmas dinner is on again.

24 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Amazing Service

Steven from Lothian Domestics was excellent today. Very friendly, knowledgeable and efficient with the work. Tidied up after himself and made sure everything was working before he left. It was a big job to change the outside of the drum but he made it look easy. Definitely recommend.

23 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service A+++

Great service, very easy to book online and prompt responses with great communication updates throughout the process too. The price point for the work we required was also very competitive, will definitely use these guys again in the future.

22 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Christmas day - saved

The technician arrived less than 3 hours after filling in online form and this was 22nd December. A control board had failed on my fridge freezer which was crammed with food for Christmas. He had one in his van which meant the job was completed before the fridge or freezer heated up. A life-saver!

22 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Service call for Samsung combo oven / microwave

Steve arrived at the exact time the app told me he would be there and I also received a text message to let me know when he would
Arrive. Very professional and polite during the visit.

22 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Highly Recommend

Would highly recommend Lothian Domestics. Great communication from booking appointment up to arrival - text from engineer to say he was 20 mins away was very helpful. Engineer diagnosed problem quickly and gave me a breakdown of repair costs. Engineer also had replacement parts with him , so repair was carried out quickly with no need for return visit.

20 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Top level service

This is the second time I’ve used Lothian Domestics and each time has been a joy. The booking process is simple, the information provided about the job in advance, the progress and the expected time of arrival of the engineers are first rate. Big shout out to Scott too, efficient and a very pleasant guy!

19 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fridge Freezer Repair

Steven was very professional and diligent in carrying out the repair to our fridge freezer. I would highly recommend rhus company.

17 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service can not fault Lothian…

Great service can not fault Lothian Domestics. I managed to get someone out the same day I'm in East Lothian.The online booking system is easy and straightforward pricing transparent too,someone called me too and a txt was sent when they expected the engineer. Ross the engineer was professional friendly and replaced our oven heating element. Literally saving our Christmas for my husband to cook dinner. 100% recommend. Merry Christmas

17 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Good after sales service

Everything went very smoothly, engineer arrived on time, spare parts provided quickly ( within one week of requesting) good notification of arrival details, good online appointment selection process.

17 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Good communication, speedy response and fixed my oven with ease. Would use again if need any repairs done.

16 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast, friendly and professional

In and out like James Bond in about twenty minutes! Expert professional service, got a booking within 24 hours, very reasonable prices, with an estimate upfront in advance through the website. These are the guys you're looking for.

12 December 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Lothian Domestic repair

Lothian domestic , took just under a week to come to our fridge freezer, they are a small company, however when the engeneer(Steven) arrived he was very smart and knowledgeable and proceeded to work on our appliance . He soon had the problem diagnosed and went to work fixing it! Got the job done tidied up his ice and water and got the job done!

8 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

COMMUNICATION & Fix

Communication from "the office" was excellent.
Engineer [Scott] explained my issue in plain English and was very personable.
It only took a couple of days to obtain the spare part and I was able get a return appointment immediately.

Would use them again.

5 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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