WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
POOR CUSTOMER SERVICE
I paid a lot of money nearly £50 to return garments to company and they have failed to contact FedEx to receive item. FedEx tried to deliver for weeks now and they are not accepting the delivery.
"Dear All,
This has not been resolved yet
FedEx are requesting authorisation to return to Sender
Can someone at Lorogal please contact FedEx asap using the tracking number 000000000000 to arrange delivery?
Please see communication from FedEx below.
Deadline for return is Friday 2nd January."
They are going to charge me again for the return to sender fee. Why do companies like this exist and are allowed to exist?
29 December 2025
Unprompted review
Reply from loragal.com
Hello Phillip,
We completely understand your concern about the package, but please rest assured—we're on top of it and will manage delivery arrangements.
As for your refund, our team is already on the case and working on it for you. Everything is right on track, and we expect to have it completed very soon, within the next day or two. The moment it's done, we'll send you an email notification directly.
We truly appreciate you giving us the time to resolve this.
Loragal Trustpilot Team
complaint@loragal.com
This company is a total fraud
This company is a total fraud. What i received was nothing like their picture. When I complained they had the nerve to offer me a 45 credit on future purchases. Why would I ever want to order anything ever again. Run now!
27 December 2025
Unprompted review
Reply from loragal.com
Hi Dee Stevenson,
We sincerely apologize that the product you received differs from the pictures.
Certainly, we accept returns within 30 days for such cases. Our customer service team has already emailed you the return instructions. Once we receive the returned item and verify the condition, we will process your refund right away.
Should you require further assistance, please feel free to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
The company was very attentive if I had…
The company was very attentive if I had a problem with a product
17 December 2025
Unprompted review
Reply from loragal.com
Hello Helen,
Thank you for your feedback!
We're truly glad to hear that you felt supported when you needed assistance.
Whatever comes up next, we'll be here and ready to help!
Loragal Trustpilot Team
complaint@loragal.com
My experience was awesome because I…
My experience was awesome because I really needed to update the shipping address or I would’ve never received my package. The customer service that I received was amazing as it was easy to contact Loragal, I received an answer via quickly and the solution that I received was great as it was quick.
22 December 2025
Unprompted review
Reply from loragal.com
Hello Crystal ,
Thank you for your kind words! We're so glad our team could provide a quick and effective solution to update your address.
Please don't hesitate to reach out anytime you need assistance in the future. We're always here to help!
Loragal Trustpilot Team
complaint@loragal.com
This website is a scam!!!!
This website is a scam I ordered from the 17th November I still have not received my items or my money back
17 November 2025
Unprompted review
Reply from loragal.com
Hello Georgia,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Timely response returns seem to be a…
Timely response returns seem to be a difficult process with this company. They fraudulent state they are willing to refund . Customers may have to pay international fees. Sizes vary not true to size.
23 December 2025
Unprompted review
Reply from loragal.com
Hello Jannice,
We were truly sorry to hear about your recent experience with our product.
To resolve this issue promptly, we would like to offer you our 30-day return policy. However, as we are currently unable to locate your order details in our system, we kindly ask you to contact our team directly by complaint@loragal.com for further assistance.
For the fastest resolution, please provide the order number or any relevant purchase information.
We truly value your trust in us!
Loragal Trustpilot Team
complaint@loragal.com
I have placed 2 orders however neither…
I have placed 2 orders however neither order has completely shipped and it has been well over 35 days. The fact that my money has been paid yet my order hasn’t been received is a big problem for me. The process in which the order is placed and paid for needs to be changed. If it is got to take 30+ days to ship then it shouldn’t be advertised on the site. I am getting closer and closer to my event in Jan/Feb 2026 and I ordered 11/19/25. I have already sent 2 emails for status, received same generic response. I will have to cancel my order and order from a more reliable source than LORAGAL.
19 November 2025
Unprompted review
Reply from loragal.com
Hello Tanya,
We are truly sorry for the inconvenience. Based on the details you've shared so far, we haven't been able to find the two orders in our system, and we completely understand how frustrating this must be.
To solve this quickly, please send us your order details (e.g., order number, order email ) as soon as possible. We will act promptly once we receive them.
Happy Holidays!
Loragal Trustpilot Team
complaint@loragal.com
Do not buy from here
Do not buy from here. I have requested a refund d and ha e had no response. I have sent goods back and am receiving no responses from customer service. Total scam!! Stay away!
24 November 2025
Unprompted review
Reply from loragal.com
Hello natalie ,
Your disappointment is completely understandable, and we are sorry for the poor experience you had. We want to help resolve this.
Our team has already contacted you by email. Please provide the necessary return information so that we can arrange the refund for you as soon as possible.
Happy Holidays!
Loragal Trustpilot Team
complaint@loragal.com
Disappointed
Never will I ever use this company and I advise anyone interested to beware! I cancelled an order a month ago, Nov 11th to be exact and have been getting the run around about my refund, not sure what kind of priority refund they think it is but Ive learned from my mistake, where is my money!!!!
11 November 2025
Unprompted review
Reply from loragal.com
Hello Aukele ,
We were sorry to learn that you haven't received your refund yet. Please be assured we are looking into this right now.
To expedite this process, kindly email us your order information at your earliest convenience. Your cooperation is greatly appreciated.
Thank you for your patience and understanding. We wish you a joyful holiday season.
Loragal Trustpilot Team
complaint@loragal.com
Never Again!
I ordered a outfit last month for my daughters engagement party, unfortunately it didn't come til after the event. So I figured I'd hold it since the holidays were coming up. My daughter's holiday party was last week and she needrd something to wear, so I offered her the outfit since I wasn't using it at the time.
I gave her the outfit and she tried it on, the zipper busted.
It is such a cheap material and the zipper was weak and didn't hold. I will never purchase from them again.
I have to throw the outfit away, it was not worth the money or the time I waited to receive
19 December 2025
Unprompted review
Reply from loragal.com
Hello Patricia,
We truly appreciate your patience and understanding as we work to resolve the issue you’ve experienced with your recent order.
Could you please help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Loragal Trustpilot Team
complaint@loragal.com
FRAUDULENT COMPANY.
This is a very bad company and I caution everyone to stay away from them. I ordered an item from them since 11/28 and I’ve not received my orders. I contacted them on several occasions requesting for my full refund which initially they said they were going to refund the money to me but wot 3-5 days of I paid with PayPal. I did and there was no sign of a refund. When I contacted them again, they were rather offering me a partial refund for items shipped and I’ve not received. I told them no I’m not going to accept that and now after several emails they are not responding to my email again. THIS IS ONE BAD COMPANY TO STAY AWAY FROM. How do you offer a partial refund for something I’ve not received. THIS IS FRAUDULENT. THIS COMPANY SHOULD NOT BE ALLOWED TO DO BUSINESS AT ALL. YOU GUYS SHOULD SEND ME MY FULL REFUND ASAP!!!!
I WILL NOT RECOMMEND THIS COMPANY TO ANYONE.
24 November 2025
Unprompted review
Reply from loragal.com
Hello Naana,
We truly regret the frustration this situation has caused.
We found that your first package has been delivered. Have you received it,if not,please let us know. We are very sorry that when you contacted, the first package was already in transportation, so we are unable to process the refund for you.
However, please note that we have cancelled the remaining unshipped item in your order.Regarding the refund, because you have already opened a dispute through PayPal (PP), their policy requires that all communication and resolution must now go through their official dispute process. We are unable to process any refund directly while this case is active with them.
We have thoroughly reviewed our correspondence and confirm that we did reply to each of your emails.
We apologize again for the inconvenience and thank you for your understanding.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam
This company is a scam, I ordered good of £143 from them and immidetaely that I saw their review on how bad they were, I emailed them to cancel my orders since on the 19th of Nov and up till now I am still chasing my money.
They first gave 15 working days and this is over a month.
Please do not order from this company, they are scam. Have given them till 22nd Dec and I will contact my bank. They are not company at all.
19 December 2025
Unprompted review
Reply from loragal.com
Hello shade,
Please accept our sincere apologies for the experience you've had.
Your refund request has been transferred to our team with explicit instructions for priority handling. It is scheduled to be completed by the end of this week at the latest. A formal confirmation email will be sent to you upon its completion.
Please contact us anytime if you need further support.
Loragal Trustpilot Team
complaint@loragal.com
My first and last order from this…
My first and last order from this place. I’m sure it is a scam and wish I read reviews before hand.
I cancelled an order that never shipped and it’s been a month and still no refund. I’m positive I’m not going to receive my money back. Do not order from this place you’ll be frustrated and let down I’m sure.
When I contact them through their service email they lie and say it will be “ urged “ but it has not been and there is no contact number for this place. They are basically stealing peoples money and have people pretending to be customer service. I will now have to dispute this with my bank in order to get my money back. And all of this during the holiday season.
16 November 2025
Unprompted review
Reply from loragal.com
Hello Anita,
We deeply regret your experience and are committed to fixing this.
Your refund request has been flagged for priority processing with our specialist team and is on track to be completed this week. You'll receive an email notification as soon as it's done.
Should you need any further assistance,please feel free to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
There is no communication
There is no communication. I placed my order 11/9 its now Dec. 14th I sent an email and there has heen no response. I would like my merchandise or I expect to be refunded fully
14 December 2025
Unprompted review
Reply from loragal.com
Hello lucy akhir,
We are truly sorry to hear about your experience.We understand that timely communication is essential, and we apologize for falling short.
We have looked into your order and can confirm that the tracking details have sent . For your convenience, the information can be found in the email from support@loragal.com .
We are also actively enhancing our response systems and allocating additional resources to ensure future inquiries receive the prompt attention they deserve.
We are committed to making this right for you and to improving our service moving forward.
Loragal Trustpilot Team
complaint@loragal.com
This has been the worst experience..…
This has been the worst
experience..I order a dress for a wedding 3 months prior and never came in time. Then after I receive it. It was nothing like the picture. It look like any one just improvised sewing it. It did not fit. Split was in the middle up to my private not in the side like the picture. It was strapless in the picture and I got straps. It was ugly, cheap and nothing like the picture
So disappointed ☹️ and I paid extra to expedite and still didn't get it until 3 months after.. 😡😡😡
11 December 2025
Unprompted review
Reply from loragal.com
Hello Betsy,
Your feedback is important to us, and we’re sorry to learn that you were disappointed with your recent order.
Please be assured that our standard policy includes a 30-day return service, and we are fully committed to resolving your concern promptly. However, we have been unable to locate your order using your nickname.
Would you mind sending us the recipient’s name, the email you used for the order, and maybe a few pictures of the item by complaint@loragal.com? This will help us speed up the process.
We also deeply regret the delay in the delivery of your order. Please note that express shipping is not currently a selectable option. Your order likely utilized standard shipping.
We appreciate your patience and look forward to your response.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT ORDER FROM LORAGAL!!
DO NOT ORDER FROM LORAGAL!!! IT HAS BEEN A HORRIBLE NIGHTMARE WITH MY ORDER ! IT HAS BEEN 7 WEEKS SINCE MY ORDER AND STILL NO CLOTHES AND A REFUSAL FOR REFUND !!!!
11 December 2025
Unprompted review
Reply from loragal.com
Hello Jacqueline,
We sincerely apologize that the delivery of your order has been delayed . We fully understand your frustration regarding this matter and want to assure you that we take your experience very seriously.
Please know that we are currently doing our best to expedite the shipment of your package, and we are making every effort to ensure it reaches you as soon as possible.
If you have any questions or require further assistance, please feel free to contact us at any time.
Once again, we sincerely apologize for any inconvenience this may have caused.
Loragal Trustpilot Team
complaint@loragal.com
No App for returns
Do not use this site (Loragal) you cannot download the app so therefore, if you don’t like the product, you can’t send it back. I’m in a dispute right now. It took 32.5 days to get a dress that didn’t fit. The site has no return information…
5 November 2025
Unprompted review
Reply from loragal.com
Hello Karon,
We apologize for the confusion regarding the return process and are here to clarify and assist.
We do have return guides on our website, but the easiest way is to simply email our support team by support@loragal.com .
We shipped your order on the same day it was placed, and we're truly sorry it's been delayed in transit, we know how disappointing that is.Please be assured that we offer a 30-day return window, which fully covers situations where an item does not fit correctly.
Our team will be sending you a follow up email for the next steps. We kindly ask you to review it carefully.
Should you have any questions at all, please do not hesitate to contact us. We are here to help.
Loragal Trustpilot Team
complaint@loragal.com
I have made a purchase on the…
I have made a purchase on the 11/11/2025 after more than two weeks of waiting I requested a cancellation as it wasn't going to arrive on time so I have requested a full refund and was told it would take 15 working days its has been more than this and I'm still waiting for my refund of £100 and they have now stopped replying to my email I have now notify my bank inregards to this situation.
11 November 2025
Unprompted review
Reply from loragal.com
Hello Shiv,
We sincerely apologize that your order could not be delivered on time.
We also fully acknowledge and understand your dissatisfaction regarding the refund. Please be assured that we have already escalated this matter to our relevant department and are prioritizing the processing of your refund. You will receive an email notification as soon as the transaction is complete.
Please know that we did not ignore your message.Due to the peak season, we are experiencing a higher-than-usual volume of inquiries. Our team is working diligently to respond to each customer as promptly as possible.
We truly value your patience and want to assure you that every customer is important to us.
Loragal Trustpilot Team
complaint@loragal.com
SHEIN clothes for higher price
SHEIN clothes for higher price
Ordered 200$ worth of cheap clothes, returned everything, had to 0ay 32 dollars to return, did not get all of my refund. Still fighting with PayPal to get it. Awful experience, do not order this cheap trash.
10 December 2025
Unprompted review
Reply from loragal.com
Hello Salem W ,
We're sorry to hear you're unhappy with the product. We will take steps to improve our service.
As requested, we have processed the return for the 3 items on your order LG011898**. We would like to confirm that your refund was successfully issued on November 20th.
Should the refund not yet reflect in your account, we kindly suggest contacting your payment provider directly for further verification.
Don't hesitate to email us if you have any other questions.
Loragal Trustpilot Team
complaint@loragal.com
Totally dissatisfied
I placed my order months ago and still have not received the other part of the order. I needed my order for a photo shoot that occurred 2 weeks ago, so the dress that I haven’t received I no longer need it. The dress that did come was too small and they only gave me $30 back. I will never order from them again. This is not the first time this has happened.
1 October 2025
Unprompted review
Reply from loragal.com
Hello Plucky,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.