WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful dress, not like the pictures
The dress took a while to arrive, then it’s arrived and looks nothing like the pictures at all! The colours are even off, they are not the same colours as the pictures. Then they make you pay to send items back! Never order from here again
24 January 2026
Unprompted review
Reply from loragal.com
Hello Kelly,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
They need a 0
They need a 0, took my money and never refunded for return of bank. They are scammer and I will report them to everyone I can so they will not be allowed to do business in the USA ever!
1 November 2025
Unprompted review
Reply from loragal.com
Hello F Davis,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify the status of your refund immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
Good Quality
The quality of the clothing was good for the price. Customer service generally responded within 24 to 48 hours. And the items resemble the items in the picture
16 December 2025
Unprompted review
Reply from loragal.com
Hello LB,
Thank you for your feedback!
We're glad the quality met your expectations for the price, and that the item matched the photos. We also appreciate your patience with our 24-48 hour response time. We hope to serve you again soon!
Loragal Trustpilot Team
complaint@loragal.com
I placed an order an up till now mycart…
I placed an order an up till now mycart is empty but no record or trace of my order. I have send an email requesting for ORDER CANCELATION due to poor quality and long delivery time. No replies to my mail. Are you guys serious?
24 January 2026
Unprompted review
Reply from loragal.com
Hello Jay,
We were truly concerned to learn that you did not receive a reply to your earlier message.
We have looked into this but cannot locate your order using your nickname. To proceed, please email us at complaint@loragal.com with the email address linked to the order,or the full name of the recipient.This will allow us to pinpoint your order instantly.
Once we receive this information, we will prioritize verifying your order and provide you with a update without delay.
We appreciate your patience and cooperation as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
If I can give them zero stars i would
If I can give them zero stars i would. I am filing a formal complaint against "Loragal" for failure to deliver paid merchandise and refusal to issue a refund.
On , I placed an order (Order #:LG01346940) for two products and was charged $49.99 plus tax, totaling $112.97. This charge appeared -on my bank statement on December 26, 2025
Despite the charge being processed over [Number of Weeks] ago, I have not received the product, a shipping confirmation, or any explanation for the delay. I have contacted customer service multiple times via email (attaching both a transaction screenshot and, reluctantly, a bank statement as proof of payment). The responses have been generic, unhelpful, and have not resolved the issue. The company has now ceased responding entirely.
My desired resolution is simple: either ship the item I paid for immediately with a valid tracking number, or provide a full refund of $49.99 to my original payment method without further delay. I have attached documentation of the charge and my communication with the company yet nothing. They even made me go as far as sending them my bank statement which is so absurd. Seriously I have
23 January 2026
Unprompted review
Reply from loragal.com
Hello Oscar ,
We apologize that you have not received your full order and for the unsatisfactory service you experienced during your recent contact with us.
As requested, we have processed the cancellation of the last unshipped item . A formal confirmation of this cancellation is attached for your records asap.
We are particularly concerned that our team was not able to assist you effectively at the time. This is not the standard we set for ourselves. To address this, we are conducting a thorough review of this case to better understand the breakdown and to optimize our service processes for improvement.
We hope to serve you better next time.
Loragal Trustpilot Team
complaint@loragal.com
Ordered a dress which took a longggg …
Ordered a dress which took a longggg time to ship and once I noticed it wasn’t gone make it in time for my event, I reached out and asked to cancel the order and a full refund . they did cancel the order very quickly but two months later and still haven’t received my refund. TRASH
24 November 2025
Unprompted review
Reply from loragal.com
Hello Gg,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem ASAP.
Loragal Trustpilot Team
complaint@loragal.com
What I ordered vs what I got
I ordered a dress, beautiful dress so I thought. When it arrived I was like WTH it was horrible, the color was wrong the flowers on the dress were limp it was a clear version of what I ordered vs what I got. AND THEN customer service was even worse they gave me the run around, after having to pay to have it returned they then took ANOTHER week to allegedly inspect it to get my refund. I WILL NEVER ORDER from the again !!!!
19 December 2025
Unprompted review
Reply from loragal.com
Hello Shequita，
We sincerely apologize for the disappointing shopping experience you encountered.
To ensure your issue is thoroughly addressed and properly documented, our dedicated customer service team will personally handle this matter and contact you directly via email with a resolution.
Please pay attention to for our follow-up. We truly appreciate your patience and understanding as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
This company is the greatest scam that…
This company is the greatest scam that I have ever encountered. I made the mistake of trusting that the clothing advertised on their website were real. I never knew they were AI pictures. I went ahead and ordered so many clothing from them in the first week of November for Christmas which was superbly messed up for me!!. Order No. LG01281961, order ID -LG 01309235 refers. Some items were delivered from these orders that triggered the alarm bell and I realised that the company has no quality, not transparent, uses AI pictures for advert to woo customers and indeed lacks integrity!
I am currently expecting a refund (as agreed by Loragal on the 30-12-25) of £51 + £46 + £46 + £57.60 (£being 80% refund proposed by Loragal as against my 100% full money paid!). And after 2 weeks I received the following message from Loragal.
'Your refund for the item in order LG01281961 has been submitted. Please note that it may take several days for the funds to appear in your account. For order LG01309235, we are unable to process two refunds at the same time. Please contact us after you have received the first refund for the cancelled items, and we will process the rest refund for you'.
As I write I have not received any refund since 30th Dec, 2025. At this rate it suggests that it will take several months for my refund.
How can a company not have a definitive date and processing time scale for sales and refund, if they are genuine? why do I need to write 6 emails to request for a refund? Why should this company still be existing and defrauding people. Three other friends of mine are in the same position as myself - hurt and disappointed!!
Why would Loragal advertise AI pictures to attract people and then start sourcing for who can sew the clothing? That's pure deceit! The clothing that were delivered to me have since been binned as they are too bad to give to any charity
11 December 2025
Unprompted review
Reply from loragal.com
Hello Daisy,
We are deeply sorry to hear about the unpleasant shopping experience you had with us and fully understand your dissatisfaction. Your feedback is invaluable to us, and we have already submitted it to the relevant department for thorough review and continuous improvement.
Regarding the quality issue with the orange dresses you mentioned, we sincerely apologize for the inconvenience this has caused. We are currently processing the remaining 20% refund for you as a matter of priority. The procedure has been initiated and is expected to be completed within the next 1–3 business days. You will receive a confirmation once the refund has been finalized.
Additionally, concerning the £51 + £46 + £57.60 refund you referenced in your comment, we have verified on our end that the refund has been successfully processed. If you have not yet received it in your account, please do not hesitate to contact us directly. We will be glad to re-check the transaction and assist you in resolving any discrepancies.
We truly value your patience and understanding as we work to resolve these matters.
Loragal Trustpilot Team
complaint@loragal.com
The things I ordered were too small
The things I ordered were too small. Ran small. I an a perfect (the size I ordered). If I would have read these reviews I would not have ordered anything from them. I am working on returning the items now and they are giving me a hard time. So I came to the reviews to see if this is common with them and it is. I am going to keep my items and just try and sell them online because I would be even more pissed if I return them and they gave me a partial or no refund. DO NOT BY FROM THESE PEOPLE!!! VERY CHEAPLY MADE ITEMS!! SPEND the extra money and go to a reputable company that will gladly refund you for your items. THIS IS A DISGRACE!!!
18 January 2026
Unprompted review
Reply from loragal.com
Hello Nicole,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
To better assist you, we offer 30-day after-sales service policy designed to address issues for customer dissatisfaction.
If you could kindly provide us with more detailed information, such as order information , it would be immensely helpful for our investigation. You may send these information to our dedicated customer support email at complaint@loragal.com .
This will allow us to quickly locate your transaction and provide a timely and effective resolution tailored to your situation.
We value your satisfaction and are committed to resolving this matter for you as quickly and smoothly as possible.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam nobody should…
This company is a scam nobody should ever Oder nothing on it! and that’s really bad to taking people’s money like that we work hard for it ! I Oder a dress since Nov 20th for a wedding on Dec 19 never came and I ask to cancel it they said okay but wanna offer me a 10% discount which I don’t want too it’s been 2 months now I ain’t received nothing. Just give me my money back please!!!
20 November 2025
Unprompted review
Reply from loragal.com
Hello Anselme,
We sincerely apologize that the item you ordered could not be delivered within your required timeframe. We deeply regret any inconvenience and disappointment this delay may have caused you.
Upon receiving your cancellation request, we promptly processed it and confirm that your order has now been canceled.
Please rest assured that we are currently prioritizing your refund and making every effort to expedite the process. Once the refund has been completed, you will automatically receive an email notification. Please pay attention to your inbox .
If you have any further questions, please do not hesitate to contact us—we are here to assist you.
Loragal Trustpilot Team
complaint@loragal.com
Worst thing I ever did with this…
Worst thing I ever did with this company. Got a dress and it didn’t sit well . I wanted to send it back and get a full refund, they offered a part refund. I accepted it’s been a month since they offered a partial refund and I am yet to get it. They keep making promises of saying their finance team will make the refund but it’s ok been empty promises.
I don’t recommend anyone to buy from Loragel
13 December 2025
Unprompted review
Reply from loragal.com
Hello BosedeUcheji ,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Reply from loragal.com
Hello Jessica,
That's wonderful to hear!
We're so glad your item reached you quickly and you're happy with the speedy delivery. We appreciate your support!
Loragal Trustpilot Team
complaint@loragal.com
Clothing is nothing what it looks like…
Clothing is nothing what it looks like online and the quality of what came was horrible. Strings/thread was hanging,seams looked like patch work. Very sloppy nothing about the Clothing was satisfactory.
5 January 2026
Unprompted review
Reply from loragal.com
Hello tiffany ,
We sincerely apologize for the discrepancy between the product you received and the images presented on our website. Please be assured that we fully stand behind our 30-day return policy, which is effective from the date of package receipt.
To better assist you, we kindly ask that you contact our dedicated support team directly via complaint@loragal.com . Since we are unable to precisely locate your order with the information currently in our system, providing your order number , pictures of the received item in your email would be immensely helpful. This will allow us to immediately identify your order and expedite the resolution process.
We are committed to resolving this issue promptly and will initiate the necessary return or exchange procedures as soon as we receive your reply.
Loragal Trustpilot Team
complaint@loragal.com
My dress was as seen in the picture
My dress was as seen in the picture. The color is outstanding and met my expectations.
Buying this was the best decision I made.
4 January 2026
Unprompted review
Reply from loragal.com
Hello Sonia,
Thank you very much for your review!
We are very pleased to hear that this dress is exactly the same as the picture and the color meets your expectations. You think this is one of your wisest decisions - it means a lot to us. We sincerely appreciate that you chose our product and are very glad that it brings you happiness.
Looking forward to serving you again!
Loragal Trustpilot Team
complaint@loragal.com
I should have listened to the reviews
I should have listened to the reviews, but I took a chance—and I regret it.
I ordered two dresses from Loragal and spent over $200. The first dress was so small it looked like it was made for a child, not an adult woman. The sizing was completely inaccurate. The second dress looked nothing like the photos online. The material was cheap, flimsy, and very poor quality.
When I contacted customer service about returning the first dress, they told me to wait until the second arrived so I could return both together. Once I confirmed I wanted to return both, they started making excuses—asking for photos, claiming they needed to “review” the items, and refusing to provide return tracking information.
Both dresses were never worn and barely removed from their packaging. This company is making the return process unnecessarily difficult, and the customer service has been awful.
This feels like a fraudulent business practice. I don’t want replacements or store credit—I just want my money back.
Do not waste your money.
25 December 2025
Unprompted review
Reply from loragal.com
Hello Nikki ,
We are sorry to hear that the two dresses you recently ordered from LG013231 * * were disappointing, with a total order of 4 pieces at $146.96.
Our team has just sent a detailed return instruction email to you. This email contains all the necessary information, including the return address and any required forms .Please pack both unworn dresses securely in their original packaging, if possible.
We want to assure you that immediately upon receiving and confirming the returned items, we will process your refund asap. You will receive a confirmation email once the refund is issued.
If you have any questions or need further assistance while completing the return, please do not hesitate to reply directly to complaint@loragal.com. We are happy to help.
Warm regards,
Loragal Trustpilot Team
complaint@loragal.com
Waited two months for my order
Waited two months for my order. When it came it looked nothing like the picture and looked like think vinyl couch material. Livid
4 January 2026
Unprompted review
Reply from loragal.com
Hello Rita,
Thank you for informing us about this matter. We sincerely apologize for the delayed delivery time and the discrepancy between the item you received and the product pictures.
We are deeply sorry for the inconvenience caused by the delayed shipment. Currently, we are working with our logistics partners to investigate the cause in order to prevent such issues from happening again.
More importantly, we are very concerned that the " looked like think vinyl couch material" you described does not match the product as advertised. This is unacceptable. We hope to investigate this immediately.
To solve this problem, our team has sent you an email. Please check your email and pay attention to viewing it. We will resolve this issue for you as soon as possible. We offer a 30-day return service for unsatisfactory products.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
This company is a complete SCAM!
This company is a complete SCAM!! DO NOT order from them. The item is nothing like the pictures and looks cheaply made. Came with a strange smell and no tags were attached. Attempted to return for a refund, but you have to pay the return fees yourself. I never ended up returning the item due to the inconvenience of them not sending a prepaid return label. Out $100 and stuck an outfit that can’t even be worn. I still get their emails even though I unsubscribed from them and that’s what prompted me to write the review because I still see people are getting scammed by them. Hopefully my review can help others to NOT order from them!
21 February 2025
Unprompted review
Reply from loragal.com
Hello Shala ,
We are truly sorry and deeply concerned to hear about your experience.
To better assist you, we offer 30-day after-sales service policy designed to address issues such as products not matching their descriptions or overall customer dissatisfaction. If you could kindly provide us with more detailed information, such as photos of the product you received , it would be immensely helpful for our investigation. You may send these materials to our dedicated customer support email at complaint@loragal.com .
Additionally, we highly recommend that you include your order details (such as your order number, order email, etc.) along with your message. This will allow us to quickly locate your transaction and provide a timely and effective resolution tailored to your situation.
We value your satisfaction and are committed to resolving this matter for you as quickly and smoothly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Scam Comany
I order a product for my birthday on December 2, on December 4th I order for the be canceled and refund my money because there was no tracking number or shipping information to go by. No what I got was well so what it will take 3 weeks and we offer 10% discount. Like what the hell ? Run back my hard earned money now or I am suing you.
31 December 2025
Unprompted review
Reply from loragal.com
Hello steve,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem .
Loragal Trustpilot Team
complaint@loragal.com
Placed my order exactly 1 month ago
Placed my order exactly 1 month ago. I emailed customer service on 12/21 to inquire why the processing and shipping time was taking so long. They quickly emailed back however stated another week. that week has came and gone and still has not been shipped yet. What a joke. I know someone personally who ordered from this website literally a week before me and her item arrived about 3 weeks ago. It’s just disappointing because I ordered a gown for a ball that I will be attending in less than 3 weeks and I thought I was doing something by ordering ahead, but clearly I was wrong.
28 November 2025
Unprompted review
Reply from loragal.com
Hello Kamri ,
We sincerely apologize for the delay with your order and understand you're eager to receive it.
We will send you a detailed update with the next steps within the next hour. Please monitor your inbox for our follow-up email.
We appreciate your patience.
Loragal Trustpilot Team
complaint@loragal.com
This one star review is veryyyy…
This one star review is veryyyy generous. They are trash, the Customer service is a SCAM. They LIE about getting you your refund. Offered me future discounts instead of my money...then multiple about how hard they are working to return my money for 4 weeks and haven't done shit. The warehouse to return is in California and the refund should have been easy. They don't adhere to their own return policies, nor do they honor what they say they are going to do. I will be moving forward with filing with the BBB as well as litigation for the deceit and wasting my damn time
29 December 2025
Unprompted review
Reply from loragal.com
Hi Jennifer,
We are sorry for the delay and frustration surrounding your refund.
To be perfectly clear: mentioning a partial refund was just a suggestion we offer, but it's entirely your choice. Our standard 30-day return-for-refund policy fully applie.
Good news on your refund: We've double-checked our system and see that the full refund was issued successfully. The processing is now complete from our side.
What you can expect: The money is on its way back to your card/bank account. This final step can sometimes take a few business days, so please don't worry if you don't see it immediately. If it's been over 5 business days, checking with your bank directly is the quickest way to get a status update.
Again, our apologies for the experience.
Loragal Trustpilot Team
complaint@loragal.com
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