My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
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Review summary
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Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person deli... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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As ever lovely flowers
As ever lovely flowers, well presented and delivered on time
Thank you
22 July 2026
Reply from Longacres Garden Centres
Thank you so much for the lovely review. We are delighted to hear that your flowers were well presented and delivered right on time.
Kind regards,
Longacres
Web site is great and delivery is quick.
21 July 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are so pleased to hear that you found our website easy to use and enjoyed our fast delivery service.
Kind regards,
Longacres
Good service throughout.
We visit Longacres regularly as we find the staff very helpful, the plants in good condition and reasonable priced. We ordered some solar lights and they were ready for collection when we arrived. Good level of service all round.👍
20 July 2026
Reply from Longacres Garden Centres
Thank you so much for your review. We are delighted to hear you enjoy visiting us regularly and find our team helpful, our plants in great condition and our collection service smooth.
Kind regards,
Longacres
Brilliant service
Brilliant service - we needed the posh patio heater in time for a garden party. I spoke to the company and they were so helpful. It arrived bang on time! Would defo order from this company again.
21 July 2026
Reply from Longacres Garden Centres
Thank you so much for your review. We are delighted to hear our team could help get your new patio heater delivered right on time for your garden party.
Kind regards,
Longacres
i would find on the…
Didn't think i would find on the internet what I had in mind to finish my project. Yet longacres had it. Promise delivered on time, undamaged which is is common today.
All told. Extremely happy with the product and the service.
24 July 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review. We are thrilled we had the exact item you were looking for to finish your project and that it arrived on time and in perfect condition.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your feedback. We are delighted to hear you were happy with our prices and delivery service.
Kind regards,
Longacres
I was kept updated & a very pleasant…
I was kept updated & a very pleasant man delivered my order.
24 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review! We are so glad to hear you were kept well updated and that our driver provided a pleasant delivery experience.
Kind regards,
Longacres
Item was as described fast delivery and…
Item was as described fast delivery and very well packed would buy from again
23 July 2026
Reply from Longacres Garden Centres
Thank you for the 5-star review. We are delighted to hear that your item arrived quickly, as described and well-packed.
Kind regards,
Longacres
easy
easy, 2 clicks and the gloves were on their way. A good price, great communication. Many thanks.
21 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear you had such an easy ordering experience and were happy with our communication and pricing.
Kind regards,
Longacres
Totally dependable quality products…
Totally dependable quality products time and again. great delivery, thank you.
24 July 2026
Reply from Longacres Garden Centres
Thank you so much for your wonderful review! We are delighted to hear that you consistently enjoy the quality of our products and our delivery service.
Kind regards,
Longacres
Good service arrived as promised 👍
24 July 2026
Reply from Longacres Garden Centres
Thank you for your review Brian! We are delighted to hear your order arrived as promised and that you enjoyed our service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for the 5-star review. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Longacres
Great service and delivery was quicker…
Great service and delivery was quicker than expected!
Also the courier was very helpful
24 July 2026
Reply from Longacres Garden Centres
Thank you so much for your feedback. We are thrilled to hear your delivery arrived earlier than expected and that our courier was helpful.
Kind regards,
Longacres
Perfect shopping experience
Perfect shopping experience. Easy ordering, delivery was quick. Egg chair was well packaged. Very happy with my purchase!
24 July 2026
Reply from Longacres Garden Centres
Good Morning Amanda,
Thank you for taking the time to leave us feedback. We are pleased to hear that you are happy with your order and the service in which you recieved from us.
Kind regards
Longacres
Very prompt service
Very prompt service. Packaging very officiant. Good delivery. Happy driver with considerate parking. Thank you
23 July 2026
Reply from Longacres Garden Centres
Good Morning Jean,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are so happy with the service you recieved from the delivery driver and the item which you have purchased.
Kind regards
Longacres
Beautifully fresh flowers
So easy to order online & my friend said they were beautiful. I saw them a couple of days later & I was so happy, they were as fresh as the day they'd been delivered even in this heat, very good value for money too.
23 July 2026
Reply from Longacres Garden Centres
Good Afternoon Andrew,
Thank you for taking the time to leave feedback and your kind words, I am so pleased to hear that the flowers were so well recieved and we do look forward to welcoming you back again soon.
Kind regards
Longacres
Simple to order and arrange delivery
Simple to order and arrange delivery. The delivery man was pleasant and helpful.
23 July 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are so happy with the service in which you have recieved from us, we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Great price and excellent delivery.
22 July 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for taking the time to leave us feedback. we look forward to welcoming you back to us again soon.
Kind regards
Nicola
Extremely helpful
I ordered an item which was due to be in the garden centre on 28th July, it was not sent to the centre in time for Tuesday, therefore they sent it out to me by courier the following day. The staff were extremely helpful, thank you
28 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your experience. We are so glad our team could quickly resolve the delay and get your order delivered safely by courier.
Kind regards,
Longacres
Great online service
Online order dealt with very promptly. Items packed really well.
Delivery a little late but no fault of Longacres.
22 July 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are pleased to hear your items arrived well-packed and that you were happy with our online service.
Kind regards,
Longacres
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