Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
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Review summary
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My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The garden centre has many memories…
The garden centre has many memories from the past when it was called:- Watteress. My Sundays day out on walks with my Mum and Dad as it was on our doorstep. Lived Old Dean Estate. Im loving to kedp in connection my home place Camberley
21 July 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for sharing such wonderful memories. It's lovely to hear our garden centre has remained a special part of your connection to Camberley. We hope to welcome you back again soon!
Kind regards
Great price and speedy delivery !
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
We are pleased you with happy with your purchase, look forward to your future custom.
Kind regards
Excellent and efficient service
Excellent and efficient service
Really pleased.. the bird stand is so lovely .. sturdy and fab quality .. would highly recommend.. thank you 😊
21 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you are happy with your purchase.
Kind regards
I’m really unhappy with the purchase
I’m really unhappy with the purchase. Not only did the first delivery get cancelled, when the stock did get delivered one of the rolls was torn straight through the middle. Aside from that, I was told I was being delivered a freshly cut batch and the turf is sold as premium quality turf but it certainly doesn’t look like a premium quality. I’ve laid the turf, it’s 3 or 4 different shades of green, with large sections dried out despite having a good soak of water. For the price you pay I would’ve expected much better.
21 July 2026
Reply from Longacres Garden Centres
Dear Stefan,
Thank you for your feedback. We're sorry to hear that you've experienced an issue with your turf.
I can see that our Customer Service team has been in touch and is working to resolve this for you. We have also referred the matter to our supplier.
Kind Regards
Straight forward online ordering and…
Straight forward online ordering and order updates and delivery very good.
16 July 2026
Reply from Longacres Garden Centres
Dear Customer
We are pleased you were happy with our online ordering,
Kind Regards
Longacres First Class Service
I always order my bouquets from Longacres & I would highly recommend them. Their team of Florists are amazing & their bouquets are always so stunning. Thank you so much 🏆
21 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review, I shall pass your message over to the florist.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we look forward to your future custom.
Kind Regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review! We're delighted to hear you were pleased with both our service and our prices.
Kind regards
Super helpful and great service
Super helpful and great to be able to order and get delivery when I’m not physically able to collect heavy bags of soil myself. Well priced too.
19 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your lovely feedback! We're so pleased our delivery service made things easier for you. Enjoy your gardening! 🌱
Kind regards
from ordering to delivery everything…
from ordering to delivery everything was extremely good
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback, we are pleased you were happy with your ordering, look forward to your future custom.
Kind Regards
The driver of the delivery items was…
The driver of the delivery items was very helpful, He helped the items to be put in the correct place.
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback,I am pleased the driver was able to help.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
We are pleased you were happy with your purchase.
Kind regards
Delayed delivery
14 July 2026
Reply from Longacres Garden Centres
Dear Manuela,
I can see that our Customer Service team has been in touch today to let you know that the store will be contacting you to arrange your delivery.
We sincerely apologise for the delay and any inconvenience this has caused.
Thank you for taking the time to provide your feedback. We appreciate your patience and understanding.
The product was very good and delivered…
The product was very good and delivered ahead of time. Really pleased.
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
We are pleased you were happy with your purchase thank you for your feedback.
Kind regards
Great place to visit
Easy to order flowers online. Collection was easy and flowers were beautiful. Great place to visit and look around at the variety of products. Had a lovely coffee in the cafe too.
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you were happy with your order.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review, We're delighted you were happy with our service, delivery, and products.
Kind regards
Great price for the Weber briquettes…
Great price for the Weber briquettes and fast delivery!
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your review! We're glad you were happy with the price and our fast delivery.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
We're delighted your order arrived exactly as promised. We hope to see you again soon.
Kind Regards
Everything was very quick and simple
Everything was very quick and simple, from the purchase to delivery.
I'll certainly be coming back.
19 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review! We're delighted everything was quick and easy, and we look forward to welcoming you back soon.
Kind regards
Great service
16 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback.
Kind regards
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