Lonely Planet Reviews 

343
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a guide lonely plant book for Jordan yesterday and paid on line. I received a confirmation of my payment but no confirmation email. No idea when it would be delivered and their contact help... See more

Company replied

Rated 3 out of 5 stars

Latest comments meanwhile 2 years ago. It became mainstream, no critics allowed whencadvising on Destinations. As an example (one of it) Namibia. Swakop full of Tourist, touring on a high level. But t... See more

Company replied

Rated 1 out of 5 stars

The new format Caribbean Islands book has no information on where to stay if you actually care about money. No dangers and annoyance section sadly absent as Haiti is one of the included countries that... See more

Company replied

Rated 1 out of 5 stars

Ordered a book from their online shop on June 23, finally shipped on July 7 -- immediately after I tried to cancel the order. Given an explanation about a "processing error on some orders". Needless t... See more

Company replied

Company details

  1. Hotel

Written by the company

Love travel? Discover, plan and book your perfect trip with expert advice, travel guides, destination information and inspiration from Lonely Planet. We publish travel guides, ebooks, phrasebooks, a range of gift, food and children's titles.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

343 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(343)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

New format is unfortunately useless

After years of happily using Lonely Planet's travel guides, I am SHOCKED by how useless the new format is.
The practical information that one would use a travel guide for are just now there anymore. Where I used to check for good hotels/ restaurants/ tour guide agencies etc. are now general descriptions that I could also get from google or wikipedia.

13 November 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hello Anna!

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

New (2023) format is a disaster

I recently bought the new edition of the Tanzania guidebook. I hadn't realised that Lonely Planet completely changed their 'blue spine' guidebook style and format in 2023. Regrettably the new format is a disaster. Almost all useful information about each location has been removed. What little information remains is hard to find due to a rambling, inconsistent structure. All the book now offers is section after section that read like a mediocre travel blog, of which there's hundreds already on the internet. Incredibly disappointing and, unless they revert to the old approach, they've lost me as a customer and, I suspect, destroyed their brand.

1 October 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hello!

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 3 out of 5 stars

Shop not serious

EDIT: And finally I received the guide! Thank you to LOnely Planet for pushing the courier

I have been traveling with lonely planet for decades and I always buy the original English editions because I prefer them. Despite this, the shop is absolutely deplorable, the last time I bought a guide, and although it was never delivered, the shop first told me that they would send it back to me, then in reality the guide never arrived and no one ever responded to my complaint emails. At this point I have to open a dispute with the credit card I paid with. Therefore, the shop is not very serious and not very collaborative.

27 September 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hi Daniela!

Thanks for your message!
I checked and saw that you did contact us and we have been replying to you each time you sent a message. We did send a new order out to you per your request. The delivery time is next Tuesday. If you have not received our replies or have further questions, please respond to the email thread and we will get back with you.

Thanks!
Lonely Planet Customer Support

Rated 4 out of 5 stars

It delivers

I really liked this movie . I’m reading reviews that are pretty abysmal and I’m starting to second guess myself but … I found it hopeful , unexpected ( couldn’t figure out HOW this was going to happen?). And I thought the performances were wonderful , Dern is always a revelation and Hemsworth was so believable and dreamy . It’s an idealistic (perhaps fanciful ) depiction of two people discovering themselves through finding eachother . I’m a sucker for romance and this delivered ….

12 October 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hello! Glad you liked a movie, but this account is for the Lonely Planet guide books. Thank you.

Rated 1 out of 5 stars

Lonely Planet lost its way?

I've traveled for two decades and always relied on Lonely planet guides to help me find restaurants, hotels and the 'how to get there' were essential! I have about 50 guides in my closet (not necessarily proud of this, but hey).

I was shocked to find out there is a 'new concept' for the guides which is COMPLETELY USELESS. Just some random texts about what to visit, without opening times, fees, restaurant section, etc. The guide became a photo album with no actual information.

Looking at the other comments here it seems im not alone - and I look forward to the automatic robot response with a link to post a complaint..!

8 October 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hello Oscar!

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 5 out of 5 stars

Couldn't be happier

Because Iiked my first Bulgarian Phrasebook and Dictionary so much I wanted to get another one. I ordered it from Lonely Planet directly and I got the new edition just as I wanted. The price and delivery were very reasonable, especially since it came from so far away. I am very happy with it and would recommend my easy to use and comprehensive Phrasebook for anyone who would like to try Bulgarian.

27 September 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hi Marion!

Thanks for your feedback on the phrasebook!
We appreciate your support!

Lonely Planet Customer Support

Rated 1 out of 5 stars

I went to China recently and the Lonely…

I went to China recently and the Lonely Planet was very poor in terms of content. Much information was missing (sometimes very interesting area with little to no explaination), sometimes wrong or very unclear. Also the it doesn't take into account that it's hard to type addresses in the local map apps, while it could use qr codes or other ways to make this major paint point disappear. I basically couldn't visit any restaurant recommended by them. It's a pity

31 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the China guide. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Disappointed

I am in Athens at the moment and before leaving Sydney I purchased a lonely planet guide book for Athens. Three places that were recommended in Athens were non existent, they were Hitchcocktales, and Cafe Avissinia. Taf existed but was nothing like it was described in the book.This was very disappointing as I have always relied on lonely planet guides and maps. Will have to reassess our guides in future travels.

11 September 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hi Robyn,

Thank you for your feedback on destinations in Athens.

We will notify the editors of your comments.
If you want to leave more formal feedback on Athens you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Lonely planet guides have lost their soul

I have been a lonely planet user for many decades. Just bought Malta and Indonesia. It’s bad to the point of being unrecognizable. Empty content. History section now restructured by notable places without any kind of sequence. No practical information. Nothing. Completely empty. Better buy the vintage editions. Will never buy again.

8 September 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new format on Malta and Indonesia. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

I was such a big fan of Lonely Planet…

I was such a big fan of Lonely Planet guide books for years. I have bought one for my latest trip in Montenegro but I don't recognize the spirit anymore.
While I welcome the new way it or organized, the content equals to nothing. There is no practical information, especially on how to get there. Absolutely no word on bus possibilities, only indications of how long it takes by car. There are still people who travel by bus like in the old days!! Basically I had to do all the work myself.
Useless guide, better check things in internet, it will be cheaper.

3 September 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Poor maps and abysmal hotel/restaurant descriptions

The new maps are printed so indistinctly that they are hard to see and read. In past editions, I would scan the maps, print them out at a larger scale and use them while traveling. Scans of the new maps are almost blank.
Hotel and restaurant descriptions, that used to be current and complete, are now abysmal.

15 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Awful

Awful. Do not waste your money. No details of restaurants or hotels, no addresses, no maps, content extremely confused. Impossible to find help for an itinerary. I have been using LP for 30 years and this is not what it used to be . Will never buy again.

29 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Wrong book delivered and no answer on the complaint

I planned a trip to Indicine ( Vietnam Cambodia Laos Thailand Malesia) and therefore purchased all of the guides. They sent me a VIENNA guide instead of a VIETNAM.
I wrote twice but no answer yet from the company which, by the way, doesn’t have a complaint page on their site, only an email link were to complain and receive an automatic bot mail.
I will never buy from them again.

26 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Hi Diana!

Thanks for your message! I took a look and I replied to you on Tuesday at 1:32 p,m.

You might want to check your spam or junk folders for the email.
We asked if you would like a replacement or a refund due to the picking error. You selected a refund.

Please email us again if you are still not seeing the emails.

Sorry about the picking error! It sometimes happens when lots of orders are being picked.

Please let us know if you need anything else!
Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Argentina deserves better

I have just bought the LP Argentina guide and could not believe the decline in content since the China guide of 1986. Too many colour photos, most of which I could have downloaded from the Web. Where to stay in Mendoza? Forget it. In fact, unless you are a wine buff with an unquenchable thirst - forget Mendoza entirely. Comodoro Rivadavia, the largest city in Chubut, doesn't get a mention and you'll be hard pressed to find the overland route to Tierra del Fuego. Who is this travel guide actually aimed at? I'll never purchase another one.

20 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Useless new layout, what happened to Lonely planet

More than 20 years buying Lonely Planet guidebooks...I bought the last edition of Ecuador, I was shocked by the new format, no useful information, it has completely lost the essence. I was so surprised that I looked for reviews and found exactly what I thought: old readers' reactions are the same, what a shame. I will return it tomorrow and get an old edition from the library.

14 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new formats. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

AI is now in charge of Lonely Planet content. Awful new edition.

I just recieved the latest edition for Morocco and its appauling. The new layout looks like it was created by someone sitting in a cafe on their laptop while sipping a cafe latte or more than likely AI. As soon as you pick this new edition up, the front cover gives its quality away; the cover photo is so clearly an AI image and a bad one at that. It was certianly not put together by someone who has got their boots dusty while waiting for a bus in the Atlas mountains. I`ve asked for a refund and will use my 2017 edition, which contains much more detail. I do not want a book that gives me a rough overview and I have to do the rest by using my phone while on the hoof. At £17 I expect good reliable information by people who have been there. Get back to basics Lonely Planet!

12 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new formats. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

I bought my first LP about 30 years ago - never again…

I bought my first LP about 30 years ago and have a complete shelf that catologues our travel all these years. In 2019 (Mexico) I noticed that the info was more often out of date. I bought the new Colombia guide (2023) and it was awful. There’s almost no practical information anymore. Am gutted and will not buy another ond with this layout. Being an older traveller I’m not sure what to do in the future. TripAdvisor can be easily biased and where to begin in the sea of blogs?…..

9 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new formats. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Lonely Planet, quality nosedive

Either Lonely Planet is now written by AI, it’s it’s dumbed down to be unrecognisable. The negative reviews are true. Such a shame. I couldn’t find reviews, just fluff.

5 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new formats. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 5 out of 5 stars

My wife and I just completed a 6 day 5…

My wife and I just completed a 6 day 5 night Safari in Tanzania. I found the company in the most recent Lonely Planet. We booked our safari with Safari Wakanda. Our group of nine traveled in two Land Cruisers. The guides; Andrew and Anderson, were incredible! They answered all our questions and took care of our every need. I arranged for a mid-range safari. The accommodations were phenomenal! Way better than expected. I highly recommend Lonely Planet and Safari Wakanda. Well worth every dollar.

31 July 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on a company listed in our guide! Be sure to leave a good review for them as well.

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Rated 1 out of 5 stars

Horrible new layout…

The new layout of the books is simply useless for backpackers. The essential information we used to get from guidebooks has simply disappeared.
After 20 years of being a loyal user of lonely planet, I'm going to have to find a new travel guide with practical information.
With this new layout, Lonely Planet never again!

3 August 2024
Unprompted review
Lonely Planet logo

Reply from Lonely Planet

Thank you for your feedback on the new formats. We appreciate all comments, negative or positive!

If you want to leave formal feedback you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look