Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
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Review summary
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Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more
Company replied
Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more
Company replied
Company details
Written by the company
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4.8
Excellent
3K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Quality products at good prices
Quality product, at a good price, delivered on time as promised.
7 August 2026
On time delivery and a good price
31 July 2026
Incredibly smooth process from…
Incredibly smooth process from ordering to delivery , we ordered a samsonite eco dive 79 , cheaper with London luggage and a great piece of kit .
26 July 2026
Had a great experience buying a new…
Had a great experience buying a new suitcase at this kings cross store. I was interested in a Briggs and Riley suitcase and they had lots of stock and it was very helpful to see the stock in person. Patrick was extremely helpful and they had a sale on
15 August 2026
Unprompted review
Ordered this as next day delivery and…
Ordered this as next day delivery and wasn't dispatched till the next day. So frustrating but when I phoned up, they were street apologetic and it seems it was DPDs fault. They were amendable to a full refund, which so much appreciated.
3 August 2026
A great case
A great case, plus cheaper than I could find it anywhere else and quick delivery! Thanks
16 July 2026
Outstanding customer service.
Quality luggage at a good price, with dependable delivery. Most of all, outstanding customer service, friendly, responsive and professional. Definitely recommended. I was delighted with my purchase.
26 July 2026
The ordering was easy as we knew what…
The ordering was easy as we knew what we wanted, the enxt day freed delivery was more than I expected and was faultless. Very efficient and I am very happy with this company.
7 July 2026
Great price and fast delivery
Great price and fast delivery. The bag is also great and perfect for the trip.
13 July 2026
Patrick and the team at London Luggage…
Patrick and the team at London Luggage provided outstanding service from start to finish. We bought two suitcases and are absolutely delighted with the quality—they’re excellent value and feel built to last. Patrick was incredibly helpful, knowledgeable and made the whole experience easy. I highly recommend London Luggage to anyone looking for quality luggage and great customer service. An added bonus is that their shop is just a couple of minutes’ walk from King’s Cross station, making it really convenient to visit. Berta
22 July 2026
Unprompted review
I got a very nice Eastpack luggage for…
I got a very nice Eastpack luggage for half-price and Patrick was amazingly helpful and very kind. I recommend this place highly.
21 July 2026
Unprompted review
Great buying experience.
30 June 2026
Great experience with this company
Great experience with this company, the luggage is just as described. The price was better than other sites. The shipping was fast.
7 July 2026
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