London Luggage Reviews 

2,678
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and highly competitive prices found across a wide range of popular luggage brands. People also mention that the staff is exceptionally helpful, knowledgeable, and courteous, ensuring that both online and physical in-store purchases go very nicely and smoothly. Some reviewers were not happy with unexpected delivery delays, tracking issues, and occasional shipping mistakes that affected their plans. A few other people also felt that customer service communication regarding missing items, damaged packages, or order updates could be significantly improved.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly and are exactly as... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, prompt, and often next-day shipping... See more

Price

Customers consistently note positive experiences with price, highlighting that items are significantly... See more

Service

Users describe positive interactions with service, highlighting warm, efficient, and prompt support from... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more

Rated 5 out of 5 stars

Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more

Company replied

Rated 5 out of 5 stars

One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more

Company replied

Rated 5 out of 5 stars

Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more


Company details

  1. Travel & Vacation

Written by the company

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,678)

241 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 12/10 Service from Patrick at…

⭐⭐⭐⭐⭐ 12/10 Service from Patrick at London Luggage, King's Cross
I had an exceptional experience with Patrick at London Luggage in King's Cross. He went above and beyond by coming in early on a Sunday specifically to help me, and even reserved two Briggs & Riley suitcases for me ahead of my visit.
Patrick's knowledge of the products was outstanding. He took the time to explain in detail the craftsmanship, features, and industry-leading warranty that Briggs & Riley offers, answering every question with genuine expertise and enthusiasm. It was clear that he really knows his products and cares about helping customers make the right choice.
What truly set the experience apart was the level of personal service. Patrick carefully embossed my initials onto the luggage, making the purchase feel even more special. Throughout the entire process, he was incredibly kind, patient, professional, and helpful.
In an age where great customer service can be hard to find, Patrick delivered an experience that exceeded every expectation. If you're looking for luggage and happen to visit London Luggage in King's Cross, you're in excellent hands.
A genuine 12/10 experience—thank you, Patrick!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to order online, website was clear and well laid out. A wide range of products available.
Delivery was as simple and on time.
Excellent experience, looking forward to using the item over the next months! 10/10

12 May 2026
Rated 5 out of 5 stars

Super quick no issue delivery

One of the few deliveries I've recieved with no issues recently. Excellent service considering how quickly the item was shipped sameday after my initials being embossed on the item.

27 April 2026
Rated 4 out of 5 stars

Some delivery mix-up but ..

Ordered luggage, they delivered within expected time, however, I also got another order. It was all sorted and the people who I had contact with were nice. These things happen so no real issue.

27 April 2026
Rated 5 out of 5 stars

Great stock

Great stock and I found something specific that exactly what I was after. Amazing price too. Delivery was a bit slow but for me it was worth the wait to get just what I wanted.
A phone call to them to confirm things was handled professionally and efficiently.

14 April 2026
Rated 4 out of 5 stars

Great product, crap packaging

Bag itself (wheeled Victorinox) is excellent, packaging it was delivered in was not. Just dumped in an old samsonite box, no bag around it, no other packing, box was barely hanging together when it arrived. Fortunately contents were ok.

10 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look